BUS 526 NEGOTIATION AND CONFLICT RESOLUTION Sophia Conflict Milestone 3 Questions And Answers

Which of the following is a reason that brainstorming requires parties to suspend judgement until they feel that all possible options have been generated?  To find possible new ideas in options that may seem unfeasible but might be modified to be effective  To help further clarify or reveal parties' interests  All of the answer choices are correct.  To focus attention, time, and energy on generating as many potential options as possible CONCEPT Generating Options 2 "How do you see yourself fixing this problem?" is an example of which type of question?  Leading question  Yes/no question  Short answer question  Open-ended question CONCEPT Asking Clarifying Questions 3 A(n) __________ is a conflict resolution technique used to explain how and why another person's actions affect the speaker.  clarifying question  I-statement  you-statement  confirmation message CONCEPT I-Statements 4 During the conflict resolution process, thinking in integrative terms rather than distributive terms will ensure that the parties focus on __________ rather than __________.  opinions, positions  postions, interests  interests, positions  opinions, interests CONCEPT Conflict as Partnership 5 While a party's underlying values are always constant, which of the following can be negotiated during the bargaining process?  Morals  Ethics  Beliefs  Actions CONCEPT When Interests Are Values 6 Joe is unhappy with some of the technological updates to the internal employee management software. His coworkers have suggested some improvements to the updates, but Joe wants to get rid of them all together. Joe's boss takes Joe aside and says, "I understand that you don't like the changes to the system, but we are going to try the team's suggestions and see how that works." The statement from Joe's boss is example of which of the following?  Fogging  Empathy/validation  Broken record  Problem statement CONCEPT Assertive Communication 7 Which of the following best describes why parties might choose to formally write out a mediated agreement?  To force each other to obey the agreement  To double-check that all parties are satisfied with the solution  To ensure the most important needs have been prioritized  To ensure all parties' positions have been met