lO.Mo.ARcPSD|8436517
IOP3705
Organizational Development & Change
Exam Package 2021
, lO.Mo.ARcPSD| 3518843659817
Possible Exam Qs as per SG
STUDYUNIT1
1. Describe the concept of organisation development. (5)
2. Distinguish between OD, change management and organisation change. (10)
3. Describe the five major backgrounds from which OD emerged and their influence on current practice.
(10)
4. Identify and describe the different steps in a general model of planned change. (15)
5. Critique the concept of planned change. (10)
6. Compare and contrast Lewin's change model, the Action Research Model and the Positive Model.
Describe their strengths and weaknesses. (25)
7. Of which problems associated with planned change should the OD practitioner be aware? How might
these problems be overcome? (10)
Multiple-choice questions
1. Which of the following is NOT included in the definition of OD?
(1) OD applies to the entire system.
(2) OD is based on behavioural science knowledge.
(3) OD is concerned with planned change.
(4) OD narrowly focuses on cost, quality and schedule.
2. Organisation development distinguishes itself from organisation change and change management by
...
(1) addressing the effective sequence of leadership issues that produces organisation improvements.
(2) focusing narrowly on cost, quality and schedule.
(3) focusing on the transfer of knowledge and skills to help the system manage future change.
(4) taking a broadly focused approach that can apply to any kind of change.
3. Which of the following is NOT one of the ``stems'' of OD?
(1) laboratory training
(2) environmental analysis
(3) action research survey feedback
(4) participative management
4. Which theory of planned change serves as the foundation for appreciative inquiry (AI)?
(1) Lewin's change model
(2) the Action Research Model
(3) the Positive Model
(4) the Open Systems Model
5. In Lewin's model of change, change is brought about by ...
(1) modifying forces maintaining the status quo.
(2) increasing forces for change.
(3) providing laboratory training.
(1)
freezing, mo.vement, changing.
2
, lO.Mo.ARcPSD| 3518843659817
(2) unfreezing, mo.vement, refreezing.
(3) unfreezing, refraining, refreezing.
(4) changing, mo.vement, freezing.
7. The Actio.n Research Mo.del fo.cuses o.n ...
(1) planned change as a cyclical pro.cess.
(2) heavy diagno.sis prio.r to. acting, planning and implementatio.n.
(3) repo.rting new data fro.m previo.us research.
(4) 1 and 2.
8. Co.ntempo.rary applicatio.ns o.f actio.n research emphasise ...
(1) data gathering and analysis.
(2) co.nsultatio.n with a behavio.ural scientist.
(3) an increased degree o.f member invo.lvement.
(4) pro.blem(s) identificatio.n.
STUDY UNIT 2
1. Give a descriptio.n o.f the co.mpetent O.D practitio.ner. Determine the basic skills and kno.wledge that all
O.D practitio.ners sho.uld have to. be effective. (15)
2. O.utline the ro.le o.f O.D pro.fessio.nals. (10)
3. Distinguish between the traditio.nal and mo.re recent values relevant to. O.D.(10)
4. Describe the ro.le episo.dic mo.del o.f ethical dilemmas. (10)
5. Identify and elabo.rate o.n the different types o.f ethical dilemmas. (10)
Multiple-cho.ice questio.ns
1. Which o.f the statements belo.w is generally co.rrect co.ncerning O.D practitio.ners?
(1) They are peo.ple utilising O.D principles in their pro.fessio.n.
(2) They may share a co.mmo.n set o.f humanistic values.
(3) They have similar training, skills and kno.wledge.
(4) All o.f the abo.ve.
2. Which o.f the fo.llo.wing is NO.T a ``co.re'' skill o.f an O.D practitio.ner?
(1) Intraperso.nal skills
(2) Interperso.nal skills
(3) General co.nsultatio.n skills
(4) Financial management skills
3. The co.nsultant-centred O.D practitio.ner may have to. ...
(1) take o.n a mo.dified ro.le o.f ``expert''.
(2) always ado.pt the ro.le o.f the ``expert''.
(3) never ado.pt the ro.le o.f the ``expert''.
(4) take o.n a fixed ro.le o.f ``expert''.
4. Ethical dilemmas o.f the O.D practitio.ner co.ncern ...
3
, lO.Mo.ARcPSD| 3518843659817
(1) misrepresentatio.n.
(2) misuse o.f data.
(3) co.ercio.n.
(4) All o.f the abo.ve.
STUDY UNIT 3
1. Describe the different steps asso.ciated with entering into. an O.D relatio.nship. (9)
2. Explain three key areas to. be addressed in the co.ntracting phase. (9)
3. Discuss interperso.nal pro.cess issues asso.ciated with successfully entering into. an agreement. (10)
4. Give an illustratio.n o.f a practical applicatio.n o.f this phase in an o.rganisatio.nal co.ntext. (10)
5. Describe ho.w an o.rganisatio.n might select an O.D practitio.ner, no.ting the criteria that are impo.rtant
to. evaluate. (15)
Multiple-cho.ice questio.ns
1. The pro.cess o.f entering a client system co.nsists o.f ...
(1) clarifying the issue, determining the relevant client and selecting a
practitio.ner.
(2) agreeing that the client has a pro.blem and determining the appro.priate
actio.n plan.
(3) walking aro.und and getting a sense o.f the culture.
(4) clarifying the issue, mapping po.litical pro.cesses and nego.tiating with the
client.
2. The presenting pro.blem is ...
(1) always the mo.st impo.rtant pro.blem facing the o.rganisatio.n.
(2) never the ``real'' pro.blem.
(3) usually very specific.
(4) o.ften a sympto.m o.f an underlying pro.blem.
3. Which answer belo.w best describes the ``relevant'' client?
(1) everyo.ne in the o.rganisatio.n
(2) individuals who. are included in a survey
(3) everyo.ne who. co.ntributes to. the pro.blem
(4) generally tho.se who. can directly impact change issues
4. The go.al o.f the co.ntracting pro.cess is to. ...
(1) help the o.rganisatio.n to. change.
(2) make a go.o.d decisio.n abo.ut ho.w to. pro.ceed with the O.D pro.cess.
(3) create a po.sitive situatio.n fo.r the O.D practitio.ner.
(4) make the o.rganisatio.n dependent o.n the O.D practitio.ner.
5. Which o.f the fo.llo.wing is NO.T a step in the co.ntracting pro.cess?
(1) determining what each party wants fro.m the O.D pro.cess
(2) estimating the time and reso.urces that will be devo.ted to. the O.D pro.cess
4
IOP3705
Organizational Development & Change
Exam Package 2021
, lO.Mo.ARcPSD| 3518843659817
Possible Exam Qs as per SG
STUDYUNIT1
1. Describe the concept of organisation development. (5)
2. Distinguish between OD, change management and organisation change. (10)
3. Describe the five major backgrounds from which OD emerged and their influence on current practice.
(10)
4. Identify and describe the different steps in a general model of planned change. (15)
5. Critique the concept of planned change. (10)
6. Compare and contrast Lewin's change model, the Action Research Model and the Positive Model.
Describe their strengths and weaknesses. (25)
7. Of which problems associated with planned change should the OD practitioner be aware? How might
these problems be overcome? (10)
Multiple-choice questions
1. Which of the following is NOT included in the definition of OD?
(1) OD applies to the entire system.
(2) OD is based on behavioural science knowledge.
(3) OD is concerned with planned change.
(4) OD narrowly focuses on cost, quality and schedule.
2. Organisation development distinguishes itself from organisation change and change management by
...
(1) addressing the effective sequence of leadership issues that produces organisation improvements.
(2) focusing narrowly on cost, quality and schedule.
(3) focusing on the transfer of knowledge and skills to help the system manage future change.
(4) taking a broadly focused approach that can apply to any kind of change.
3. Which of the following is NOT one of the ``stems'' of OD?
(1) laboratory training
(2) environmental analysis
(3) action research survey feedback
(4) participative management
4. Which theory of planned change serves as the foundation for appreciative inquiry (AI)?
(1) Lewin's change model
(2) the Action Research Model
(3) the Positive Model
(4) the Open Systems Model
5. In Lewin's model of change, change is brought about by ...
(1) modifying forces maintaining the status quo.
(2) increasing forces for change.
(3) providing laboratory training.
(1)
freezing, mo.vement, changing.
2
, lO.Mo.ARcPSD| 3518843659817
(2) unfreezing, mo.vement, refreezing.
(3) unfreezing, refraining, refreezing.
(4) changing, mo.vement, freezing.
7. The Actio.n Research Mo.del fo.cuses o.n ...
(1) planned change as a cyclical pro.cess.
(2) heavy diagno.sis prio.r to. acting, planning and implementatio.n.
(3) repo.rting new data fro.m previo.us research.
(4) 1 and 2.
8. Co.ntempo.rary applicatio.ns o.f actio.n research emphasise ...
(1) data gathering and analysis.
(2) co.nsultatio.n with a behavio.ural scientist.
(3) an increased degree o.f member invo.lvement.
(4) pro.blem(s) identificatio.n.
STUDY UNIT 2
1. Give a descriptio.n o.f the co.mpetent O.D practitio.ner. Determine the basic skills and kno.wledge that all
O.D practitio.ners sho.uld have to. be effective. (15)
2. O.utline the ro.le o.f O.D pro.fessio.nals. (10)
3. Distinguish between the traditio.nal and mo.re recent values relevant to. O.D.(10)
4. Describe the ro.le episo.dic mo.del o.f ethical dilemmas. (10)
5. Identify and elabo.rate o.n the different types o.f ethical dilemmas. (10)
Multiple-cho.ice questio.ns
1. Which o.f the statements belo.w is generally co.rrect co.ncerning O.D practitio.ners?
(1) They are peo.ple utilising O.D principles in their pro.fessio.n.
(2) They may share a co.mmo.n set o.f humanistic values.
(3) They have similar training, skills and kno.wledge.
(4) All o.f the abo.ve.
2. Which o.f the fo.llo.wing is NO.T a ``co.re'' skill o.f an O.D practitio.ner?
(1) Intraperso.nal skills
(2) Interperso.nal skills
(3) General co.nsultatio.n skills
(4) Financial management skills
3. The co.nsultant-centred O.D practitio.ner may have to. ...
(1) take o.n a mo.dified ro.le o.f ``expert''.
(2) always ado.pt the ro.le o.f the ``expert''.
(3) never ado.pt the ro.le o.f the ``expert''.
(4) take o.n a fixed ro.le o.f ``expert''.
4. Ethical dilemmas o.f the O.D practitio.ner co.ncern ...
3
, lO.Mo.ARcPSD| 3518843659817
(1) misrepresentatio.n.
(2) misuse o.f data.
(3) co.ercio.n.
(4) All o.f the abo.ve.
STUDY UNIT 3
1. Describe the different steps asso.ciated with entering into. an O.D relatio.nship. (9)
2. Explain three key areas to. be addressed in the co.ntracting phase. (9)
3. Discuss interperso.nal pro.cess issues asso.ciated with successfully entering into. an agreement. (10)
4. Give an illustratio.n o.f a practical applicatio.n o.f this phase in an o.rganisatio.nal co.ntext. (10)
5. Describe ho.w an o.rganisatio.n might select an O.D practitio.ner, no.ting the criteria that are impo.rtant
to. evaluate. (15)
Multiple-cho.ice questio.ns
1. The pro.cess o.f entering a client system co.nsists o.f ...
(1) clarifying the issue, determining the relevant client and selecting a
practitio.ner.
(2) agreeing that the client has a pro.blem and determining the appro.priate
actio.n plan.
(3) walking aro.und and getting a sense o.f the culture.
(4) clarifying the issue, mapping po.litical pro.cesses and nego.tiating with the
client.
2. The presenting pro.blem is ...
(1) always the mo.st impo.rtant pro.blem facing the o.rganisatio.n.
(2) never the ``real'' pro.blem.
(3) usually very specific.
(4) o.ften a sympto.m o.f an underlying pro.blem.
3. Which answer belo.w best describes the ``relevant'' client?
(1) everyo.ne in the o.rganisatio.n
(2) individuals who. are included in a survey
(3) everyo.ne who. co.ntributes to. the pro.blem
(4) generally tho.se who. can directly impact change issues
4. The go.al o.f the co.ntracting pro.cess is to. ...
(1) help the o.rganisatio.n to. change.
(2) make a go.o.d decisio.n abo.ut ho.w to. pro.ceed with the O.D pro.cess.
(3) create a po.sitive situatio.n fo.r the O.D practitio.ner.
(4) make the o.rganisatio.n dependent o.n the O.D practitio.ner.
5. Which o.f the fo.llo.wing is NO.T a step in the co.ntracting pro.cess?
(1) determining what each party wants fro.m the O.D pro.cess
(2) estimating the time and reso.urces that will be devo.ted to. the O.D pro.cess
4
