SOPHIA UNIVERSITY: DEVELOPING EFFECTIVE TEAMS REVIEW WTH
RATIONALES
1. Cynthia has gotten her team up and running. Team members are now working
cohesively to drive the project forward to completion.
Cynthia's team is currently in which phase of team development?
Adjourning
Storming
Performing
Norming
RATIONALE
Cynthia's team is currently in the performing stage because that is the stage of team
development in which the team is functioning at a high level, with all members working toward
the same goal.
The other answer choices are incorrect. Norming is the stage in which the team starts to gain
momentum as a cohesive unit; storming is the stage in which there may be some resistance from
and competition among team members; adjourning is the stage in which the team disperses after
the project is complete.
CONCEPT
,SOPHIA UNIVERSITY: DEVELOPING EFFECTIVE TEAMS REVIEW WTH
RATIONALES
High Performing Teams: Team Development
2
Which of the following is an example of an internal filter in communication?
,SOPHIA UNIVERSITY: DEVELOPING EFFECTIVE TEAMS REVIEW WTH
RATIONALES
Ryan told Anna to meet at the restaurant at 5, but due to a poor cellphone connection,
Anna heard 9 instead.
When Lila asks Roger to go see a movie on Friday night, Roger is immediately happy.
He assumes that the outing is a date since Lila picked Friday night as the time.
Emma emails her professor with a question, but due to a server outage, her professor
never receives the email.
Aliyah tries to decipher the message that her husband left on the fridge, but his writing is
so illegible that she gives up.
RATIONALE
Recall that internal filters can come in the form of emotions and personal biases, as well as
differences in language, culture, and context. Therefore, "When Lila asks Roger to go see a
movie on Friday night, Roger is immediately happy. He assumes that the outing is a date since
Lila picked Friday night as the time" is an example of an internal filter in the communication
process, as Roger's own assumption is the filter.
The other three scenarios demonstrate external filters in the process, as these filters
(handwriting, static, server outage) are elements introduced by the communication mediums
themselves.
CONCEPT
The Communication Process: Sender and Receiver
, SOPHIA UNIVERSITY: DEVELOPING EFFECTIVE TEAMS REVIEW WTH
RATIONALES
3
Which of the following would NOT be a side effect of unclear roles and responsibilities?
Tom explains to his manager that Irene has been starting to take on aspects of Tom's role
in meetings, leading the discussion on topics that Tom feels are his responsibility.
RATIONALES
1. Cynthia has gotten her team up and running. Team members are now working
cohesively to drive the project forward to completion.
Cynthia's team is currently in which phase of team development?
Adjourning
Storming
Performing
Norming
RATIONALE
Cynthia's team is currently in the performing stage because that is the stage of team
development in which the team is functioning at a high level, with all members working toward
the same goal.
The other answer choices are incorrect. Norming is the stage in which the team starts to gain
momentum as a cohesive unit; storming is the stage in which there may be some resistance from
and competition among team members; adjourning is the stage in which the team disperses after
the project is complete.
CONCEPT
,SOPHIA UNIVERSITY: DEVELOPING EFFECTIVE TEAMS REVIEW WTH
RATIONALES
High Performing Teams: Team Development
2
Which of the following is an example of an internal filter in communication?
,SOPHIA UNIVERSITY: DEVELOPING EFFECTIVE TEAMS REVIEW WTH
RATIONALES
Ryan told Anna to meet at the restaurant at 5, but due to a poor cellphone connection,
Anna heard 9 instead.
When Lila asks Roger to go see a movie on Friday night, Roger is immediately happy.
He assumes that the outing is a date since Lila picked Friday night as the time.
Emma emails her professor with a question, but due to a server outage, her professor
never receives the email.
Aliyah tries to decipher the message that her husband left on the fridge, but his writing is
so illegible that she gives up.
RATIONALE
Recall that internal filters can come in the form of emotions and personal biases, as well as
differences in language, culture, and context. Therefore, "When Lila asks Roger to go see a
movie on Friday night, Roger is immediately happy. He assumes that the outing is a date since
Lila picked Friday night as the time" is an example of an internal filter in the communication
process, as Roger's own assumption is the filter.
The other three scenarios demonstrate external filters in the process, as these filters
(handwriting, static, server outage) are elements introduced by the communication mediums
themselves.
CONCEPT
The Communication Process: Sender and Receiver
, SOPHIA UNIVERSITY: DEVELOPING EFFECTIVE TEAMS REVIEW WTH
RATIONALES
3
Which of the following would NOT be a side effect of unclear roles and responsibilities?
Tom explains to his manager that Irene has been starting to take on aspects of Tom's role
in meetings, leading the discussion on topics that Tom feels are his responsibility.
