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Laura smiles as her employees file into the meeting room of the small vet clinic for their weekly
team meeting. Laura has owned the clinic for the last 20 years, but next week will be her last
week as owner before she retires and her son Matthew and his wife Ayla take over the clinic.
When everyone finally settles in, Laura begins the meeting by giving her team a pep talk, during
which she says, "Naturally, there will be a period where everyone might be a little
uncomfortable with all of the changes and new roles."
Storming
As Laura checks items off her meeting agenda and various individuals provide input and insight,
she beams at her team. She is so proud of the work they do at her clinic every day. They have
always been a very high performing team, and for that, she has always been thankful.
Select the statement that is true about high performing teams.
Strong communication leads to clear expectations.
"Okay," says Laura as she glances down at her meeting agenda. "Our final topic of discussion
for this meeting is team goals for this year...."
Team goals should take individual role responsibilities into account.
Which two of the following statements represent the "specific" portion of a
SMART goal?
• a.)
"We will create two new pages on our website: one to schedule online appointments
through our new booking system, and one that allows clients to access their pets'
medical records through a secure portal."
• b.)
"As part of this project, we will ensure that the updates we make to our
system are aligned with industry best practices for record keeping."
After the meeting, the front desk manager, Ayla, pulls Laura aside to ask her about the new front
, FINANCE SOPHIA CREDIT ONE EXAM WITH
ANSWERS RATED A+ DOWNLOAD TO SCORE A
desk employee that will be starting next week. Ayla wants to make sure she understands the
scope of the new employee's role and how she will fit on the team.Many problems can result
when roles are not defined clearly.
Select one issue that commonly results from poorly defined roles.
The team is less efficient.
Laura explains to Ayla that she wants the new front desk employee to be cross-trained in order to
expand collective skills and ensure team members have experience in other areas, especially as
the business continues to grow. With this plan in place, Laura is confident in her decision to
retire; she knows the business will be in good hands.
, FINANCE SOPHIA CREDIT ONE EXAM WITH
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Select the option that is NOT a benefit of cross training.
Team members are able to eliminate any grey areas of responsibility.
, FINANCE SOPHIA CREDIT ONE EXAM WITH
ANSWERS RATED A+ DOWNLOAD TO SCORE A
1. Which of the following is a true statement?
Face-to-face meetings carry the benefit of being able to clearly see expressions and read
body language; however, the meeting must be limited to people in the area.
2. Select the statement that best describes the recommended approach for developing team
goals.
Mario convenes a team meeting, and the team begins to brainstorm possible goals.
3. Which of the following is an example of the benefits of ambiguity?
Janice provides the advertising creative team with a description of a client’s goals and asks
the team to brainstorm possible campaign ideas.
4. Match each of the descriptions with the relevant phase of team development.
Storming Cindy complains to the team lead that she needs more
freedom to direct workflow.
Forming Arjan, Ilya, and Sandra meet to talk about the expectations
for the team and their roles.
Norming Mariah and Lyra agree that the team’s goals take
precedence over their disagreement
5. Which of the following is NOT an example of contextual meaning?
Paulina thinks that the word “skirmish” means a person moving around uncomfortably, so
she uses the word incorrectly, saying, “I was so nervous that I was skirmishing in my seat
throughout the entire movie.” Her friends seem confused and ask her to explain what she
means.
6. Which of the following is a recommended way to improve personal efficiency?
Communicate directly when a task is not a good fit for you.
7. Match the word or phrase with the description that best expresses its meaning.
“Would you mind if we change the plan and have you
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Laura smiles as her employees file into the meeting room of the small vet clinic for their weekly
team meeting. Laura has owned the clinic for the last 20 years, but next week will be her last
week as owner before she retires and her son Matthew and his wife Ayla take over the clinic.
When everyone finally settles in, Laura begins the meeting by giving her team a pep talk, during
which she says, "Naturally, there will be a period where everyone might be a little
uncomfortable with all of the changes and new roles."
Storming
As Laura checks items off her meeting agenda and various individuals provide input and insight,
she beams at her team. She is so proud of the work they do at her clinic every day. They have
always been a very high performing team, and for that, she has always been thankful.
Select the statement that is true about high performing teams.
Strong communication leads to clear expectations.
"Okay," says Laura as she glances down at her meeting agenda. "Our final topic of discussion
for this meeting is team goals for this year...."
Team goals should take individual role responsibilities into account.
Which two of the following statements represent the "specific" portion of a
SMART goal?
• a.)
"We will create two new pages on our website: one to schedule online appointments
through our new booking system, and one that allows clients to access their pets'
medical records through a secure portal."
• b.)
"As part of this project, we will ensure that the updates we make to our
system are aligned with industry best practices for record keeping."
After the meeting, the front desk manager, Ayla, pulls Laura aside to ask her about the new front
, FINANCE SOPHIA CREDIT ONE EXAM WITH
ANSWERS RATED A+ DOWNLOAD TO SCORE A
desk employee that will be starting next week. Ayla wants to make sure she understands the
scope of the new employee's role and how she will fit on the team.Many problems can result
when roles are not defined clearly.
Select one issue that commonly results from poorly defined roles.
The team is less efficient.
Laura explains to Ayla that she wants the new front desk employee to be cross-trained in order to
expand collective skills and ensure team members have experience in other areas, especially as
the business continues to grow. With this plan in place, Laura is confident in her decision to
retire; she knows the business will be in good hands.
, FINANCE SOPHIA CREDIT ONE EXAM WITH
ANSWERS RATED A+ DOWNLOAD TO SCORE A
Select the option that is NOT a benefit of cross training.
Team members are able to eliminate any grey areas of responsibility.
, FINANCE SOPHIA CREDIT ONE EXAM WITH
ANSWERS RATED A+ DOWNLOAD TO SCORE A
1. Which of the following is a true statement?
Face-to-face meetings carry the benefit of being able to clearly see expressions and read
body language; however, the meeting must be limited to people in the area.
2. Select the statement that best describes the recommended approach for developing team
goals.
Mario convenes a team meeting, and the team begins to brainstorm possible goals.
3. Which of the following is an example of the benefits of ambiguity?
Janice provides the advertising creative team with a description of a client’s goals and asks
the team to brainstorm possible campaign ideas.
4. Match each of the descriptions with the relevant phase of team development.
Storming Cindy complains to the team lead that she needs more
freedom to direct workflow.
Forming Arjan, Ilya, and Sandra meet to talk about the expectations
for the team and their roles.
Norming Mariah and Lyra agree that the team’s goals take
precedence over their disagreement
5. Which of the following is NOT an example of contextual meaning?
Paulina thinks that the word “skirmish” means a person moving around uncomfortably, so
she uses the word incorrectly, saying, “I was so nervous that I was skirmishing in my seat
throughout the entire movie.” Her friends seem confused and ask her to explain what she
means.
6. Which of the following is a recommended way to improve personal efficiency?
Communicate directly when a task is not a good fit for you.
7. Match the word or phrase with the description that best expresses its meaning.
“Would you mind if we change the plan and have you
