Capella University: Unit 1 Milestone Test With
Rationaled Answers
Developing Effective
Teams Unit 1 Milestone
Test
You passed this Milestone
1. Which of the following is an example of an internal filter in
communication?
•
When Lila asks Roger to go see a movie on Friday night, Roger is immediately happy. He
assumes that the outing is a date since Lila picked
Friday night as the time.
•
Aliyah tries to decipher the message that her husband left on the fridge, but
his writing is so illegible that she gives up.
•
Ryan told Anna to meet at the restaurant at 5, but due to a poor cellphone
connection, Anna heard 9 instead.
•
Emma emails her professor with a question, but due to a server outage, her
professor never receives the email.
RATIONALE
Recall that internal filters can come in the form of emotions and personal
biases, as well as differences in language, culture, and context. Therefore,
"When Lila asks Roger to go see a movie on Friday night, Roger is
immediately happy. He assumes that the outing is a date since Lila picked
Friday night as the time" is an example of an internal filter in the
communication process, as Roger's own assumption is the filter.
The other three scenarios demonstrate external filters in the process, as
these filters (handwriting, static, server outage) are elements introduced by
the communication mediums themselves.
CONCEPT
The Communication Process: Sender and Receiver
,Capella University: Unit 1 Milestone Test With
Rationaled Answers
2
, Capella University: Unit 1 Milestone Test With
Rationaled Answers
Violet is putting together a cross-functional team to do a high-level analysis
of the organizational structure. She explains to a colleague why she wants to
create a team that is diverse in a variety of ways.
All of the following are direct benefits of a diverse team EXCEPT:
•
Higher levels of agreement
•
Wider range of perspectives
•
Increased productivity
•
More creative thinking
RATIONALE
Higher levels of agreement is the correct answer, as it is not a direct benefit
of a diverse team. Members of diverse teams may have differing
personalities or viewpoints that can clash at times. However, diverse teams
are better able to handle this type of conflict.
The direct benefits of a diverse team do include more creative thinking, a
wider range of perspectives, and increased productivity. This is because
diverse teams have access to many different viewpoints that can be
incorporated into goals and solutions.
CONCEPT
The Role of Diversity
3
Rationaled Answers
Developing Effective
Teams Unit 1 Milestone
Test
You passed this Milestone
1. Which of the following is an example of an internal filter in
communication?
•
When Lila asks Roger to go see a movie on Friday night, Roger is immediately happy. He
assumes that the outing is a date since Lila picked
Friday night as the time.
•
Aliyah tries to decipher the message that her husband left on the fridge, but
his writing is so illegible that she gives up.
•
Ryan told Anna to meet at the restaurant at 5, but due to a poor cellphone
connection, Anna heard 9 instead.
•
Emma emails her professor with a question, but due to a server outage, her
professor never receives the email.
RATIONALE
Recall that internal filters can come in the form of emotions and personal
biases, as well as differences in language, culture, and context. Therefore,
"When Lila asks Roger to go see a movie on Friday night, Roger is
immediately happy. He assumes that the outing is a date since Lila picked
Friday night as the time" is an example of an internal filter in the
communication process, as Roger's own assumption is the filter.
The other three scenarios demonstrate external filters in the process, as
these filters (handwriting, static, server outage) are elements introduced by
the communication mediums themselves.
CONCEPT
The Communication Process: Sender and Receiver
,Capella University: Unit 1 Milestone Test With
Rationaled Answers
2
, Capella University: Unit 1 Milestone Test With
Rationaled Answers
Violet is putting together a cross-functional team to do a high-level analysis
of the organizational structure. She explains to a colleague why she wants to
create a team that is diverse in a variety of ways.
All of the following are direct benefits of a diverse team EXCEPT:
•
Higher levels of agreement
•
Wider range of perspectives
•
Increased productivity
•
More creative thinking
RATIONALE
Higher levels of agreement is the correct answer, as it is not a direct benefit
of a diverse team. Members of diverse teams may have differing
personalities or viewpoints that can clash at times. However, diverse teams
are better able to handle this type of conflict.
The direct benefits of a diverse team do include more creative thinking, a
wider range of perspectives, and increased productivity. This is because
diverse teams have access to many different viewpoints that can be
incorporated into goals and solutions.
CONCEPT
The Role of Diversity
3
