Chapter 1
1) The most important goal of virtually all organizations is
A) employee development.
B) profit.
C) increased productivity.
D) survival.
E) cost reduction.
Answer: D
Page Ref: 5
Skill: Recall
2) Organization survival is often dependent on how well the organization can adapt. Which of the following
behaviours on the part of individuals is necessary for the organization to survive?
A) Being innovative.
B) Being motivated to join and remain with the organization.
C) Performing their work in terms of productivity, quality, and service.
D) Being flexible.
E) All of the above.
Answer: E
Page Ref: 6
Skill: Applied
3) Which of the following statements best defines an "organization"?
A) A social convention for accomplishing individual goals through group effort.
B) A collection of formally organized social entities.
C) A social invention for accomplishing common goals through group effort.
D) A combination of people and physical capital designed to accomplish a common goal.
E) A group which accomplishes common goals through social interactions and individual effort.
Answer: C
Page Ref: 5
Skill: Recall
4) Organizational behaviour is interested in
A) the behaviours of individuals and groups in organizations.
B) the structure of organizations.
C) the formation of groups in organizations.
D) the attitudes of individuals and groups in organizations.
E) all of the above.
Answer: E
Page Ref: 6
Skill: Recall
1
,5) A large Canadian corporation has recently merged with a French company. Which of the following is least
likely to be related to the field of organizational behaviour?
A) The impact of different cultural values on the newly merged company.
B) The adoption of a bilingual communication policy for all announcements in the employee newsletter.
C) The development of an organizational structure for the newly merged company.
D) The adoption of a new leadership style and the subsequent resignation of two executives in Canada.
E) The legal restrictions pertaining to share ownership in the newly merged company.
Answer: E
Page Ref: 6
Skill: Applied
6) Management is defined as
A) the art of getting things accomplished through others.
B) the art which prescribes how things get accomplished in organizations.
C) the art of telling people what to do.
D) the art of getting people to do what you want.
E) the art of controlling employees.
Answer: A
Page Ref: 11
Skill: Recall
7) Who was the father of scientific management?
A) Frederick Taylor
B) Lyndall Urwick
C) Elton Mayo
D) Max Weber
E) Henri Fayol
Answer: A
Page Ref: 12
Skill: Recall
8) Scientific Management is the process of
A) using research to develop the optimum degree of specialization and standardization of work tasks.
B) establishing objective criteria for promotion and selection of employees.
C) developing a strict chain of command.
D) developing a strict set of rules and regulations.
E) centralizing power at the top of organizations.
Answer: A
Page Ref: 12
Skill: Recall
9) When we say that organizations are social inventions we mean that
A) physical assets and implements of technology are irrelevant to organizations.
B) they must have both people and things to be considered organizations.
C) the existence of organizations is what differentiates humans from animals.
D) they don't really exist.
E) organizations don't exist without members.
Answer: E
Page Ref: 5
Skill: Applied
2
,10) The idea of bureaucracy was developed by
A) Henri Fayol.
B) Lyndall Urwick.
C) Mary Parker Follett.
D) Frederick Taylor.
E) Max Weber.
Answer: E
Page Ref: 12
Skill: Recall
11) The human relations movement was critical of
A) decentralized controls.
B) bureaucracy.
C) flexible management systems.
D) participative management.
E) open communication.
Answer: B
Page Ref: 14
Skill: Recall
12) Which of the following statements is false?
A) The field of organizational behaviour is concerned with the impact of culture on organizations.
B) The field of organizational behaviour is concerned with determining the most effective structure for
organizations.
C) "Organizational behaviour" refers to both the behaviour and attitudes of organizational members.
D) If we can accurately predict organizational behaviour, then we can explain the reason for the behaviour.
E) The field of organizational behaviour is concerned with both formal and informal groups in organizations.
Answer: D
Page Ref: 11
Skill: Applied
13) The contingency approach to management suggests that
A) one management style should work for all individuals.
B) the best management style depends on the size of the organization.
C) management styles are constantly changing.
D) management style makes no difference.
E) management style depends on the demands of the situation.
Answer: E
Page Ref: 15
Skill: Applied
14) A Mintzberg managerial role is
A) liaison.
B) negotiator.
C) entrepreneur.
D) monitor.
E) all of the above.
Answer: E
Page Ref: 16
Skill: Recall
3
, 15) According to Mintzberg, which of the following is an interpersonal role of management?
A) figurehead
B) disseminator
C) negotiator
D) spokesperson
E) disturbance handler
Answer: A
Page Ref: 16
Skill: Recall
16) Victor Lee, the production manager with Alpha Electronics, has lunch with Lisa Alfredo, the marketing
manager. The topics of conversation range from personal family matters to issues of concern in their respective
departments at Alpha. According to Mintzberg, these managers are performing the role of
A) spokesperson.
B) figurehead.
C) liaison.
D) negotiator.
E) disturbance handler.
Answer: C
Page Ref: 16
Skill: Applied
17) Robert Rennie, the Chief Operating Officer of Clearwater Industrial Products, is interviewed by TV reporters
about recent allegations that the company has been dumping toxic waste into a stream. According to Mintzberg,
Robert is performing the managerial role of:
A) liaison.
B) negotiator.
C) disturbance handler.
D) disseminator.
E) spokesperson.
Answer: E
Page Ref: 16
Skill: Applied
18) Two important managerial tasks are the analysis of problems and taking action to deal with these problems.
Analysis is closely related to which goal(s) of the field of organizational behaviour?
A) prediction and explanation
B) explanation and control
C) prediction and management
D) management
E) prediction and control
Answer: A
Page Ref: 11
Skill: Applied
4
1) The most important goal of virtually all organizations is
A) employee development.
B) profit.
C) increased productivity.
D) survival.
E) cost reduction.
Answer: D
Page Ref: 5
Skill: Recall
2) Organization survival is often dependent on how well the organization can adapt. Which of the following
behaviours on the part of individuals is necessary for the organization to survive?
A) Being innovative.
B) Being motivated to join and remain with the organization.
C) Performing their work in terms of productivity, quality, and service.
D) Being flexible.
E) All of the above.
Answer: E
Page Ref: 6
Skill: Applied
3) Which of the following statements best defines an "organization"?
A) A social convention for accomplishing individual goals through group effort.
B) A collection of formally organized social entities.
C) A social invention for accomplishing common goals through group effort.
D) A combination of people and physical capital designed to accomplish a common goal.
E) A group which accomplishes common goals through social interactions and individual effort.
Answer: C
Page Ref: 5
Skill: Recall
4) Organizational behaviour is interested in
A) the behaviours of individuals and groups in organizations.
B) the structure of organizations.
C) the formation of groups in organizations.
D) the attitudes of individuals and groups in organizations.
E) all of the above.
Answer: E
Page Ref: 6
Skill: Recall
1
,5) A large Canadian corporation has recently merged with a French company. Which of the following is least
likely to be related to the field of organizational behaviour?
A) The impact of different cultural values on the newly merged company.
B) The adoption of a bilingual communication policy for all announcements in the employee newsletter.
C) The development of an organizational structure for the newly merged company.
D) The adoption of a new leadership style and the subsequent resignation of two executives in Canada.
E) The legal restrictions pertaining to share ownership in the newly merged company.
Answer: E
Page Ref: 6
Skill: Applied
6) Management is defined as
A) the art of getting things accomplished through others.
B) the art which prescribes how things get accomplished in organizations.
C) the art of telling people what to do.
D) the art of getting people to do what you want.
E) the art of controlling employees.
Answer: A
Page Ref: 11
Skill: Recall
7) Who was the father of scientific management?
A) Frederick Taylor
B) Lyndall Urwick
C) Elton Mayo
D) Max Weber
E) Henri Fayol
Answer: A
Page Ref: 12
Skill: Recall
8) Scientific Management is the process of
A) using research to develop the optimum degree of specialization and standardization of work tasks.
B) establishing objective criteria for promotion and selection of employees.
C) developing a strict chain of command.
D) developing a strict set of rules and regulations.
E) centralizing power at the top of organizations.
Answer: A
Page Ref: 12
Skill: Recall
9) When we say that organizations are social inventions we mean that
A) physical assets and implements of technology are irrelevant to organizations.
B) they must have both people and things to be considered organizations.
C) the existence of organizations is what differentiates humans from animals.
D) they don't really exist.
E) organizations don't exist without members.
Answer: E
Page Ref: 5
Skill: Applied
2
,10) The idea of bureaucracy was developed by
A) Henri Fayol.
B) Lyndall Urwick.
C) Mary Parker Follett.
D) Frederick Taylor.
E) Max Weber.
Answer: E
Page Ref: 12
Skill: Recall
11) The human relations movement was critical of
A) decentralized controls.
B) bureaucracy.
C) flexible management systems.
D) participative management.
E) open communication.
Answer: B
Page Ref: 14
Skill: Recall
12) Which of the following statements is false?
A) The field of organizational behaviour is concerned with the impact of culture on organizations.
B) The field of organizational behaviour is concerned with determining the most effective structure for
organizations.
C) "Organizational behaviour" refers to both the behaviour and attitudes of organizational members.
D) If we can accurately predict organizational behaviour, then we can explain the reason for the behaviour.
E) The field of organizational behaviour is concerned with both formal and informal groups in organizations.
Answer: D
Page Ref: 11
Skill: Applied
13) The contingency approach to management suggests that
A) one management style should work for all individuals.
B) the best management style depends on the size of the organization.
C) management styles are constantly changing.
D) management style makes no difference.
E) management style depends on the demands of the situation.
Answer: E
Page Ref: 15
Skill: Applied
14) A Mintzberg managerial role is
A) liaison.
B) negotiator.
C) entrepreneur.
D) monitor.
E) all of the above.
Answer: E
Page Ref: 16
Skill: Recall
3
, 15) According to Mintzberg, which of the following is an interpersonal role of management?
A) figurehead
B) disseminator
C) negotiator
D) spokesperson
E) disturbance handler
Answer: A
Page Ref: 16
Skill: Recall
16) Victor Lee, the production manager with Alpha Electronics, has lunch with Lisa Alfredo, the marketing
manager. The topics of conversation range from personal family matters to issues of concern in their respective
departments at Alpha. According to Mintzberg, these managers are performing the role of
A) spokesperson.
B) figurehead.
C) liaison.
D) negotiator.
E) disturbance handler.
Answer: C
Page Ref: 16
Skill: Applied
17) Robert Rennie, the Chief Operating Officer of Clearwater Industrial Products, is interviewed by TV reporters
about recent allegations that the company has been dumping toxic waste into a stream. According to Mintzberg,
Robert is performing the managerial role of:
A) liaison.
B) negotiator.
C) disturbance handler.
D) disseminator.
E) spokesperson.
Answer: E
Page Ref: 16
Skill: Applied
18) Two important managerial tasks are the analysis of problems and taking action to deal with these problems.
Analysis is closely related to which goal(s) of the field of organizational behaviour?
A) prediction and explanation
B) explanation and control
C) prediction and management
D) management
E) prediction and control
Answer: A
Page Ref: 11
Skill: Applied
4
