1
Business Plan
XXXX
Chamberlain College of Nursing
NUR 533: Financial Management in Healthcare Organizations
Name………..
June 21, 2020
Page 1 of 10
, 2
Business Plan
The following will provide the information relating to a proposed change initiative that
addresses the low satisfaction scores in the emergency department (ED) of our organization. I
have recognized an area for improvement that will increase patient and employee satisfaction,
enhance quality outcomes, and proactively help plan for pay-for-performance reimbursement.
The PICOT question is: in emergency department (ED) patients, what is the effect of
receiving a bedside hand-off compared to the current standard practice (report at the nurse’s
station) on patient satisfaction scores from Press Ganey surveys that can be seen after one
quarter?
A business plan is a roadmap one uses to outline the course of a venture/service and a
guide of the necessary stages to achieve the desired objective (Tipu, 2019). The decision makers
use the presented business plan as a screening device to aid in decision making, while the project
team uses it as a platform to justify the need for the proposed plan, rationalize any financial
burdens it may pose, and identify the cost-to-benefit ratio.
This assignment will include a proposal, a detailed abstract that expands my objectives
and plan, appendices, and a conclusion. Tackling the low patient satisfactions scores in the ED
is necessary to improve our reputation in the community. To support the mission and vision of
our organization and promote the philosophy of the providing the best patient centric care
mandates a change in practice to improve our scores. A well-designed business plan will elicit
the needed support and approval from our leadership and decision makers of the hospital.
Page 2 of 10
Business Plan
XXXX
Chamberlain College of Nursing
NUR 533: Financial Management in Healthcare Organizations
Name………..
June 21, 2020
Page 1 of 10
, 2
Business Plan
The following will provide the information relating to a proposed change initiative that
addresses the low satisfaction scores in the emergency department (ED) of our organization. I
have recognized an area for improvement that will increase patient and employee satisfaction,
enhance quality outcomes, and proactively help plan for pay-for-performance reimbursement.
The PICOT question is: in emergency department (ED) patients, what is the effect of
receiving a bedside hand-off compared to the current standard practice (report at the nurse’s
station) on patient satisfaction scores from Press Ganey surveys that can be seen after one
quarter?
A business plan is a roadmap one uses to outline the course of a venture/service and a
guide of the necessary stages to achieve the desired objective (Tipu, 2019). The decision makers
use the presented business plan as a screening device to aid in decision making, while the project
team uses it as a platform to justify the need for the proposed plan, rationalize any financial
burdens it may pose, and identify the cost-to-benefit ratio.
This assignment will include a proposal, a detailed abstract that expands my objectives
and plan, appendices, and a conclusion. Tackling the low patient satisfactions scores in the ED
is necessary to improve our reputation in the community. To support the mission and vision of
our organization and promote the philosophy of the providing the best patient centric care
mandates a change in practice to improve our scores. A well-designed business plan will elicit
the needed support and approval from our leadership and decision makers of the hospital.
Page 2 of 10
