COM 312 EXAM 1
Question 1
________ is an ability to voice one’s own concerns, rights, or interests without interfering with
others’ interests or compromising their rights.
competitive approach
gunny-sacking
mind-mapping
assertive communication
aggressive communication
Question 2
Which of the following is NOT a category of intangible conflict issues?
personality issues
relationship issues
financial issues
behavioral issues
Question 3
Which approach to conflict does the text book advise is most often recommended?
compromising
collaborating
avoiding
accommodating
competing
Question 4
Andy and Taylor agreed they want to go to San Diego for Spring Break, but Andy wants to fly,
and Taylor wants to drive. This is an example of:
incompatible goals
incompatible means
sense of urgency
adverse effect on relationship
inevitability
Question 5
Which of the following is true of interpersonal conflict, by definition?
It always involves two or more interdependent parties.
It always involves verbal communication.
It always involves actual interference, scarce resources, and/or incompatible goals.
It always involves anger.
Question 6
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, According to social exchange theory, people choose their actions based on
the other person's goals.
desire to minimize costs and maximize rewards.
power imbalance.
self-interest.
All of the above.
Options B and D only.
Question 7
All of the following are true about "I" statements EXCEPT
they feel threatening to the receiver.
they help to avoid arousing defensiveness in others.
they call attention to the rights of the communicator.
they display personal responsibility.
they include addressing feelings.
Question 8
During conflict, people from a culture characterized as high context, high power distance, and
collectivistic tend to
be more indirect than people in other cultural groups.
place more emphasis on face than outcomes.
focus more on the conflict process than outcomes.
desire and positively evaluate subtlety.
All of the above.
Question 9
Monique couldn't stay quiet any longer. She finally blurted out to Taylor that Taylor's clothes on
the floor really bothered her and that she wanted them picked up. This exemplifies which stage
of the conflict process?
prelude to conflict
triggering event
initiation phase
differentiation phase
resolution phase
Question 10
__________ is a respectful attitude toward others, shown in our behavior and how we treat
them.
Collaboration
compromise
conflict avoidance
This study source was downloaded by 100000832361371 from CourseHero.com on 04-28-2022 12:03:27 GMT -05:00
https://www.coursehero.com/file/68537962/COM-312-Exam-1docx/
Question 1
________ is an ability to voice one’s own concerns, rights, or interests without interfering with
others’ interests or compromising their rights.
competitive approach
gunny-sacking
mind-mapping
assertive communication
aggressive communication
Question 2
Which of the following is NOT a category of intangible conflict issues?
personality issues
relationship issues
financial issues
behavioral issues
Question 3
Which approach to conflict does the text book advise is most often recommended?
compromising
collaborating
avoiding
accommodating
competing
Question 4
Andy and Taylor agreed they want to go to San Diego for Spring Break, but Andy wants to fly,
and Taylor wants to drive. This is an example of:
incompatible goals
incompatible means
sense of urgency
adverse effect on relationship
inevitability
Question 5
Which of the following is true of interpersonal conflict, by definition?
It always involves two or more interdependent parties.
It always involves verbal communication.
It always involves actual interference, scarce resources, and/or incompatible goals.
It always involves anger.
Question 6
This study source was downloaded by 100000832361371 from CourseHero.com on 04-28-2022 12:03:27 GMT -05:00
https://www.coursehero.com/file/68537962/COM-312-Exam-1docx/
, According to social exchange theory, people choose their actions based on
the other person's goals.
desire to minimize costs and maximize rewards.
power imbalance.
self-interest.
All of the above.
Options B and D only.
Question 7
All of the following are true about "I" statements EXCEPT
they feel threatening to the receiver.
they help to avoid arousing defensiveness in others.
they call attention to the rights of the communicator.
they display personal responsibility.
they include addressing feelings.
Question 8
During conflict, people from a culture characterized as high context, high power distance, and
collectivistic tend to
be more indirect than people in other cultural groups.
place more emphasis on face than outcomes.
focus more on the conflict process than outcomes.
desire and positively evaluate subtlety.
All of the above.
Question 9
Monique couldn't stay quiet any longer. She finally blurted out to Taylor that Taylor's clothes on
the floor really bothered her and that she wanted them picked up. This exemplifies which stage
of the conflict process?
prelude to conflict
triggering event
initiation phase
differentiation phase
resolution phase
Question 10
__________ is a respectful attitude toward others, shown in our behavior and how we treat
them.
Collaboration
compromise
conflict avoidance
This study source was downloaded by 100000832361371 from CourseHero.com on 04-28-2022 12:03:27 GMT -05:00
https://www.coursehero.com/file/68537962/COM-312-Exam-1docx/
