Status Completed
Attempt 84 out of 90
Score points
CHAPTER 2
A systems view of management allows managers to ____.
Answer
deal with the complex environment in which their
companies operate
manage employee attendance
communicate efficiently
store and retrieve all types of information
eliminate production bottlenecks
Mary Parker Follett believed managers typically deal with conflict in one of three
ways:____.
Answer
domination, compromise, and
integration
accommodation, mediation, and
coercion
coercion, mediation, and
integration
administration, coercion, and
negotiation
facilitation, mediation, and
coercion
The ____ approach to management focuses on the psychological and social aspects of
work.
Answer
employee
human relations
reinforcement
theory
systems
operations
, Frank and Lillian Gilbreth are important to management because they ____.
Answer
used motion studies to eliminate unnecessary or repetitive motions from
the work process
proved the effectiveness of nonfinancial motivators in convincing
workers to strive for organizational goals
realized how the principles of sociology applied to worker performance
viewed the organization as a system that influenced its environment and
that was influenced by its environment
identified the four functions managers perform
Henri Fayol is responsible for developing ____.
Answer
bureaucratic
management
administrative
management
operations
management
contingency
management
human relations
management
According to human relations management ____.
Answer
success follows from strict adherence to the chain of command
principle
effective managers must be able to perform all four managerial
functions simultaneously
success depends on treating workers well
efficiency equals organizational success
people are simply extensions of the machines they operate
Which of the following management theorists helped develop human relations
management?
Answer
Max Weber
Mary Parker
Follett
Henri Fayol
Attempt 84 out of 90
Score points
CHAPTER 2
A systems view of management allows managers to ____.
Answer
deal with the complex environment in which their
companies operate
manage employee attendance
communicate efficiently
store and retrieve all types of information
eliminate production bottlenecks
Mary Parker Follett believed managers typically deal with conflict in one of three
ways:____.
Answer
domination, compromise, and
integration
accommodation, mediation, and
coercion
coercion, mediation, and
integration
administration, coercion, and
negotiation
facilitation, mediation, and
coercion
The ____ approach to management focuses on the psychological and social aspects of
work.
Answer
employee
human relations
reinforcement
theory
systems
operations
, Frank and Lillian Gilbreth are important to management because they ____.
Answer
used motion studies to eliminate unnecessary or repetitive motions from
the work process
proved the effectiveness of nonfinancial motivators in convincing
workers to strive for organizational goals
realized how the principles of sociology applied to worker performance
viewed the organization as a system that influenced its environment and
that was influenced by its environment
identified the four functions managers perform
Henri Fayol is responsible for developing ____.
Answer
bureaucratic
management
administrative
management
operations
management
contingency
management
human relations
management
According to human relations management ____.
Answer
success follows from strict adherence to the chain of command
principle
effective managers must be able to perform all four managerial
functions simultaneously
success depends on treating workers well
efficiency equals organizational success
people are simply extensions of the machines they operate
Which of the following management theorists helped develop human relations
management?
Answer
Max Weber
Mary Parker
Follett
Henri Fayol
