BUS 302 MANAGEMENT CONCEPTS QUIZ 6 CHAPTER 16 and 17 Questions with Correct Answers

Instructi This quiz consist of 30 multiple choice questions. The first 15
ons
questions cover the material in Chapter 16. The second 15
questions cover the material in Chapter 17. Be sure you are in the
correct Chapter when you take the quiz.
 Question 1
3 out of 3 points
____ control is a method of gathering information about performance
deficiencies after they occur.
Answer
Selected
Answer:
Feedba
ck
Correct
Answer:
Feedba
ck
 Question 2
3 out of 3 points
____ control is a method of gathering information about performance
deficiencies as they occur.
Answer
Selected
Answer:
Concurr
ent
Correct
Answer:
Concurr
ent
 Question 3
3 out of 3 points
____ control regulates workers' actions and routines on the job, while
____ control measures the results of their efforts.
Answer
Selected
Answer:
Behavior;
output
Correct
Answer:
Behavior;
output
 Question 4
0 out of 3 points
____ should be used when it is difficult to create good measures of
worker behavior and output and when organizational culture, values,
and beliefs are strong.
Answer

, Selected
Answer:
Concertive
control
Correct
Answer:
Normative
control
 Question 5
3 out of 3 points
The basic control process of business begins with ____.
Answer
Selected
Answer:
the establishment of clear standards of
performance
Correct
Answer:
the establishment of clear standards of
performance
 Question 6
3 out of 3 points
Which of the following is NOT one of the four perspectives measured
in the Balanced Scorecard approach to control?
Answer
Selected
Answer:
policies and procedures
perspective
Correct
Answer:
policies and procedures
perspective
 Question 7
3 out of 3 points
Companies may determine standards by ____.
Answer
Selected
Answer:
benchmarking other
companies
Correct
Answer:
benchmarking other
companies
 Question 8
3 out of 3 points
The three basic control methods are ____.
Answer
Selected