FAKULTI PENGAJIAN PENDIDIKAN
UNIVERSITI PUTRA MALAYSIA
PEPERIKSAAN AKHIR SEMESTER PERTAMA 2021/2022
FINAL EXAMINATION FIRST SEMESTER 2021/2022
SISWAZAH (POSTGRADUATE)
KURSUS/COURSE : MULTICULTURALISM AND HUMAN RESOURCE
DEVELOPMENT
KOD/CODE : DCE5130
KAEDAH PENILAIAN/ TYPE :
OF ASSESSMENT TAKE HOME FINAL EXAM
TARIKH/DATE : 13 FEB 2022
MASA/TIME : 3:00 PM – 5:00 PM
ARAHAN KEPADA SEMUA CALON
(INSTRUCTION FOR STUDENTS)
1. Kertas ini mengandungi TIGA (3) soalan. Semua soalan mesti dijawab dengan
jelas dan tepat.
(This paper consists of THREE (3) questions. Each item must be answered clearly
and precisely.
2. Tulis jawapan menggunakan format Microsoft Words dan hantar jawapan ke
Putrablast
(Write your answer in Microsoft Words and submit your answer through
Putrablast).
Kertas ini mengandungi 2 halaman tidak termasuk muka hadapan.
(This paper consists of 2 pages excluding the cover page)
JANGKA MASA/DURATION : 2 JAM
Nama/Name : VISHNUVARATAN A/L MAKHANDRIN
No. Matrik /Matric No. : JM41623
Program/Programme : MHRD
Tandatangan/Signature :
, SET A
Question 1:
Your employees may come from nations all around the world. The challenge is to ensure that
their contributions are not buried under language and cultural differences. Determine Five (5)
ways to develop better communication in the diverse workplace
Pekerja anda mungkin berasal dari pelbagai negara di seluruh dunia. Cabarannya adalah untuk
memastikan bahawa sumbangan mereka tidak terpendam di bawah perbezaan bahasa dan
budaya. Tentukan Lima (5) cara untuk mengembangkan komunikasi yang lebih baik di tempat
kerja yang pelbagai
(10 Marks)
Answer / Jawapan
Diversity comes in many different forms in business. Gender roles, race, different culture groups
and even migrant workers are represented in diverse workplaces. Essentially, any business
environment operating without a uniform looks likes a group of employees that has diversity in
the workplace. The benefits of diversity in the workplace are evident for many businesses.
Diversity brings fresh ideas and a multicultural view to the work environment. It can stimulate
creativity while also serving the greater marketplace. In most instances, the business benefits
via inclusion, because a melting pot of ideas and creativity is capable of bringing more vision to
the production process. But in a job that requires no creativity, diversity issues do not
necessarily change the outcome. Communication remains very important, regardless of the job
functions in a diverse work environment. In order to operate without discrimination, employees
and managers must have communications skills and communications systems. Without a
baseline for communication, discrimination will always be a dark possibility in the workplace.
Below are the ways to develop better communication in the diverse workplace.
Develop Listening Skills
Working in a diverse environment requires excellent listening skills. Every cultural group
communicates differently, and great co-workers and managers will listen to each other before
speaking. To truly understand each other and communicate authentically, it is important to
take the time to listen and to ask meaningful questions. This process is slower than
communication between two people from the same cultural group and background – but the
investment of time spent doing this can offer significant emotional rewards. Besides that,
listening develops the ability to communicate more clearly and to better understand individuals
and groups from different cultural groups. Ultimately, this saves time in the future, as
problems are more easily resolved in an adaptive, responsive work environment.
UNIVERSITI PUTRA MALAYSIA
PEPERIKSAAN AKHIR SEMESTER PERTAMA 2021/2022
FINAL EXAMINATION FIRST SEMESTER 2021/2022
SISWAZAH (POSTGRADUATE)
KURSUS/COURSE : MULTICULTURALISM AND HUMAN RESOURCE
DEVELOPMENT
KOD/CODE : DCE5130
KAEDAH PENILAIAN/ TYPE :
OF ASSESSMENT TAKE HOME FINAL EXAM
TARIKH/DATE : 13 FEB 2022
MASA/TIME : 3:00 PM – 5:00 PM
ARAHAN KEPADA SEMUA CALON
(INSTRUCTION FOR STUDENTS)
1. Kertas ini mengandungi TIGA (3) soalan. Semua soalan mesti dijawab dengan
jelas dan tepat.
(This paper consists of THREE (3) questions. Each item must be answered clearly
and precisely.
2. Tulis jawapan menggunakan format Microsoft Words dan hantar jawapan ke
Putrablast
(Write your answer in Microsoft Words and submit your answer through
Putrablast).
Kertas ini mengandungi 2 halaman tidak termasuk muka hadapan.
(This paper consists of 2 pages excluding the cover page)
JANGKA MASA/DURATION : 2 JAM
Nama/Name : VISHNUVARATAN A/L MAKHANDRIN
No. Matrik /Matric No. : JM41623
Program/Programme : MHRD
Tandatangan/Signature :
, SET A
Question 1:
Your employees may come from nations all around the world. The challenge is to ensure that
their contributions are not buried under language and cultural differences. Determine Five (5)
ways to develop better communication in the diverse workplace
Pekerja anda mungkin berasal dari pelbagai negara di seluruh dunia. Cabarannya adalah untuk
memastikan bahawa sumbangan mereka tidak terpendam di bawah perbezaan bahasa dan
budaya. Tentukan Lima (5) cara untuk mengembangkan komunikasi yang lebih baik di tempat
kerja yang pelbagai
(10 Marks)
Answer / Jawapan
Diversity comes in many different forms in business. Gender roles, race, different culture groups
and even migrant workers are represented in diverse workplaces. Essentially, any business
environment operating without a uniform looks likes a group of employees that has diversity in
the workplace. The benefits of diversity in the workplace are evident for many businesses.
Diversity brings fresh ideas and a multicultural view to the work environment. It can stimulate
creativity while also serving the greater marketplace. In most instances, the business benefits
via inclusion, because a melting pot of ideas and creativity is capable of bringing more vision to
the production process. But in a job that requires no creativity, diversity issues do not
necessarily change the outcome. Communication remains very important, regardless of the job
functions in a diverse work environment. In order to operate without discrimination, employees
and managers must have communications skills and communications systems. Without a
baseline for communication, discrimination will always be a dark possibility in the workplace.
Below are the ways to develop better communication in the diverse workplace.
Develop Listening Skills
Working in a diverse environment requires excellent listening skills. Every cultural group
communicates differently, and great co-workers and managers will listen to each other before
speaking. To truly understand each other and communicate authentically, it is important to
take the time to listen and to ask meaningful questions. This process is slower than
communication between two people from the same cultural group and background – but the
investment of time spent doing this can offer significant emotional rewards. Besides that,
listening develops the ability to communicate more clearly and to better understand individuals
and groups from different cultural groups. Ultimately, this saves time in the future, as
problems are more easily resolved in an adaptive, responsive work environment.
