An Introduction to
Organizational Behavior
v. 1.1
,This is the book An Introduction to Organizational Behavior (v. 1.1).
This book is licensed under a Creative Commons by-nc-sa 3.0 (http://creativecommons.org/licenses/by-nc-sa/
3.0/) license. See the license for more details, but that basically means you can share this book as long as you
credit the author (but see below), don't make money from it, and do make it available to everyone else under the
same terms.
This book was accessible as of December 29, 2012, and it was downloaded then by Andy Schmitz
(http://lardbucket.org) in an effort to preserve the availability of this book.
Normally, the author and publisher would be credited here. However, the publisher has asked for the customary
Creative Commons attribution to the original publisher, authors, title, and book URI to be removed. Additionally,
per the publisher's request, their name has been removed in some passages. More information is available on this
project's attribution page (http://2012books.lardbucket.org/attribution.html?utm_source=header).
For more information on the source of this book, or why it is available for free, please see the project's home page
(http://2012books.lardbucket.org/). You can browse or download additional books there.
ii
,Table of Contents
About the Authors................................................................................................................. 1
Acknowledgments................................................................................................................. 3
Dedications ............................................................................................................................. 6
Preface..................................................................................................................................... 7
Chapter 1: Organizational Behavior ............................................................................... 10
College Textbook Revolution: The Case of Unnamed Publisher ............................................................. 11
Understanding Organizational Behavior................................................................................................... 15
Understanding Your Learning Style .......................................................................................................... 25
Understanding How OB Research Is Done ................................................................................................. 29
Trends and Changes..................................................................................................................................... 35
Maintaining Core Values: The Case of Nau ............................................................................................... 44
Conclusion .................................................................................................................................................... 47
Exercises........................................................................................................................................................ 48
Chapter 2: Managing Demographic and Cultural Diversity ...................................... 49
Doing Good as a Core Business Strategy: The Case of Goodwill Industries............................................ 51
Demographic Diversity................................................................................................................................ 54
Cultural Diversity......................................................................................................................................... 78
The Role of Ethics and National Culture.................................................................................................... 90
Managing Diversity for Success: The Case of IBM .................................................................................... 94
Conclusion .................................................................................................................................................... 98
Exercises........................................................................................................................................................ 99
Chapter 3: Understanding People at Work: Individual Differences and
Perception .......................................................................................................................... 101
Advice for Hiring Successful Employees: The Case of Guy Kawasaki ................................................... 102
The Interactionist Perspective: The Role of Fit ...................................................................................... 106
Individual Differences: Values and Personality...................................................................................... 109
Perception................................................................................................................................................... 130
The Role of Ethics and National Culture.................................................................................................. 142
Using Science to Match Candidates to Jobs: The Case of Kronos .......................................................... 147
Conclusion .................................................................................................................................................. 150
Exercises...................................................................................................................................................... 151
iii
, Chapter 4: Individual Attitudes and Behaviors .......................................................... 154
People Come First: The Case of SAS ......................................................................................................... 155
Work Attitudes ........................................................................................................................................... 158
Work Behaviors .......................................................................................................................................... 170
The Role of Ethics and National Culture.................................................................................................. 186
Rebounding from Defeat: The Case of Jeffrey Katzenberg .................................................................... 189
Conclusion .................................................................................................................................................. 192
Exercises...................................................................................................................................................... 193
Chapter 5: Theories of Motivation ................................................................................ 196
A Motivating Place to Work: The Case of Zappos ................................................................................... 198
Need-Based Theories of Motivation......................................................................................................... 201
Process-Based Theories ............................................................................................................................. 211
The Role of Ethics and National Culture.................................................................................................. 229
Motivation in Action: The Case of Trader Joe’s ...................................................................................... 232
Conclusion .................................................................................................................................................. 235
Exercises...................................................................................................................................................... 236
Chapter 6: Designing a Motivating Work Environment ........................................... 240
Motivating Steel Workers Works: The Case of Nucor ............................................................................ 241
Motivating Employees Through Job Design ............................................................................................ 244
Motivating Employees Through Goal Setting ......................................................................................... 258
Motivating Employees Through Performance Appraisals..................................................................... 267
Motivating Employees Through Performance Incentives ..................................................................... 276
The Role of Ethics and National Culture.................................................................................................. 283
Motivation Key for Success: The Case of Xerox ...................................................................................... 287
Conclusion .................................................................................................................................................. 290
Exercises...................................................................................................................................................... 291
Chapter 7: Managing Stress and Emotions.................................................................. 293
Facing Foreclosure: The Case of Camden Property Trust ...................................................................... 294
What Is Stress? ........................................................................................................................................... 297
Avoiding and Managing Stress ................................................................................................................. 313
What Are Emotions? .................................................................................................................................. 325
Emotions at Work....................................................................................................................................... 330
The Role of Ethics and National Culture.................................................................................................. 338
Getting Emotional: The Case of American Express................................................................................. 341
Conclusion .................................................................................................................................................. 344
Exercises...................................................................................................................................................... 345
iv
Organizational Behavior
v. 1.1
,This is the book An Introduction to Organizational Behavior (v. 1.1).
This book is licensed under a Creative Commons by-nc-sa 3.0 (http://creativecommons.org/licenses/by-nc-sa/
3.0/) license. See the license for more details, but that basically means you can share this book as long as you
credit the author (but see below), don't make money from it, and do make it available to everyone else under the
same terms.
This book was accessible as of December 29, 2012, and it was downloaded then by Andy Schmitz
(http://lardbucket.org) in an effort to preserve the availability of this book.
Normally, the author and publisher would be credited here. However, the publisher has asked for the customary
Creative Commons attribution to the original publisher, authors, title, and book URI to be removed. Additionally,
per the publisher's request, their name has been removed in some passages. More information is available on this
project's attribution page (http://2012books.lardbucket.org/attribution.html?utm_source=header).
For more information on the source of this book, or why it is available for free, please see the project's home page
(http://2012books.lardbucket.org/). You can browse or download additional books there.
ii
,Table of Contents
About the Authors................................................................................................................. 1
Acknowledgments................................................................................................................. 3
Dedications ............................................................................................................................. 6
Preface..................................................................................................................................... 7
Chapter 1: Organizational Behavior ............................................................................... 10
College Textbook Revolution: The Case of Unnamed Publisher ............................................................. 11
Understanding Organizational Behavior................................................................................................... 15
Understanding Your Learning Style .......................................................................................................... 25
Understanding How OB Research Is Done ................................................................................................. 29
Trends and Changes..................................................................................................................................... 35
Maintaining Core Values: The Case of Nau ............................................................................................... 44
Conclusion .................................................................................................................................................... 47
Exercises........................................................................................................................................................ 48
Chapter 2: Managing Demographic and Cultural Diversity ...................................... 49
Doing Good as a Core Business Strategy: The Case of Goodwill Industries............................................ 51
Demographic Diversity................................................................................................................................ 54
Cultural Diversity......................................................................................................................................... 78
The Role of Ethics and National Culture.................................................................................................... 90
Managing Diversity for Success: The Case of IBM .................................................................................... 94
Conclusion .................................................................................................................................................... 98
Exercises........................................................................................................................................................ 99
Chapter 3: Understanding People at Work: Individual Differences and
Perception .......................................................................................................................... 101
Advice for Hiring Successful Employees: The Case of Guy Kawasaki ................................................... 102
The Interactionist Perspective: The Role of Fit ...................................................................................... 106
Individual Differences: Values and Personality...................................................................................... 109
Perception................................................................................................................................................... 130
The Role of Ethics and National Culture.................................................................................................. 142
Using Science to Match Candidates to Jobs: The Case of Kronos .......................................................... 147
Conclusion .................................................................................................................................................. 150
Exercises...................................................................................................................................................... 151
iii
, Chapter 4: Individual Attitudes and Behaviors .......................................................... 154
People Come First: The Case of SAS ......................................................................................................... 155
Work Attitudes ........................................................................................................................................... 158
Work Behaviors .......................................................................................................................................... 170
The Role of Ethics and National Culture.................................................................................................. 186
Rebounding from Defeat: The Case of Jeffrey Katzenberg .................................................................... 189
Conclusion .................................................................................................................................................. 192
Exercises...................................................................................................................................................... 193
Chapter 5: Theories of Motivation ................................................................................ 196
A Motivating Place to Work: The Case of Zappos ................................................................................... 198
Need-Based Theories of Motivation......................................................................................................... 201
Process-Based Theories ............................................................................................................................. 211
The Role of Ethics and National Culture.................................................................................................. 229
Motivation in Action: The Case of Trader Joe’s ...................................................................................... 232
Conclusion .................................................................................................................................................. 235
Exercises...................................................................................................................................................... 236
Chapter 6: Designing a Motivating Work Environment ........................................... 240
Motivating Steel Workers Works: The Case of Nucor ............................................................................ 241
Motivating Employees Through Job Design ............................................................................................ 244
Motivating Employees Through Goal Setting ......................................................................................... 258
Motivating Employees Through Performance Appraisals..................................................................... 267
Motivating Employees Through Performance Incentives ..................................................................... 276
The Role of Ethics and National Culture.................................................................................................. 283
Motivation Key for Success: The Case of Xerox ...................................................................................... 287
Conclusion .................................................................................................................................................. 290
Exercises...................................................................................................................................................... 291
Chapter 7: Managing Stress and Emotions.................................................................. 293
Facing Foreclosure: The Case of Camden Property Trust ...................................................................... 294
What Is Stress? ........................................................................................................................................... 297
Avoiding and Managing Stress ................................................................................................................. 313
What Are Emotions? .................................................................................................................................. 325
Emotions at Work....................................................................................................................................... 330
The Role of Ethics and National Culture.................................................................................................. 338
Getting Emotional: The Case of American Express................................................................................. 341
Conclusion .................................................................................................................................................. 344
Exercises...................................................................................................................................................... 345
iv
