Chapter 1—Understanding Business Communication
TRUE/FALSE
1. Employees prefer to receive bad news through the personal medium of email.
ANS: F PTS: 1 DIF: Easy OBJ: 1.3
NAT: AAC: Tier 1---Communication; Tier 2---Audience
TOP: Communication Media Choices BLO: Knowledge
2. A study of the ten characteristics that employers seek in employees identified communications as
the number one skill.
ANS: T PTS: 1 DIF: Easy OBJ: 1.1
NAT: AAC: Tier 1---Communication; Tier 2---Purpose
TOP: Communicating in Organizations BLO: Knowledge
3. Employers report major deficiencies in the written and oral communication skills of new
employees.
ANS: T PTS: 1 DIF: Easy OBJ: 1.1
NAT: AAC: Tier 1---Communication; Tier 2---Conclusion
TOP: Communicating in Organizations BLO: Knowledge
4. Successful communication involves messages that are sent, received accurately, and understood.
ANS: T PTS: 1 DIF: Easy OBJ: 1.1
NAT: AAC: Tier 1---Communication; Tier 2---Purpose
TOP: Communicating in Organizations BLO: Knowledge
5. The five components of communication are the stimulus, filter, medium, destination, and
message.
ANS: T PTS: 1 DIF: Easy OBJ: 1.1
NAT: AAC: Tier 1---Communication; Tier 2---Purpose
TOP: The Components of Communication BLO: Knowledge
6. An internal stimulus is one that forms within your own organization.
ANS: F PTS: 1 DIF: Easy OBJ: 1.1
NAT: AAC: Tier 1---Communication; Tier 2---Conclusion
TOP: The Components of Communication BLO: Knowledge
, 7. Facial expressions such as frowns and smiles are nonverbal messages that you formulate in
response to a stimulus.
ANS: T PTS: 1 DIF: Easy OBJ: 1.1
NAT: AAC: Tier 1---Communication; Tier 2---Conclusion
TOP: The Components of Communication BLO: Knowledge
8. Written messages might be conveyed through a brochure, a blog posting, a web page, or a
company newsletter.
ANS: T PTS: 1 DIF: Easy OBJ: 1.1
NAT: AAC: Tier 1---Communication; Tier 2---Conclusion
TOP: The Components of Communication BLO: Knowledge
9. Individual experiences, culture, and personality affect how you filter a stimulus.
ANS: T PTS: 1 DIF: Easy OBJ: 1.1
NAT: AAC: Tier 1---Communication; Tier 2---Audience
TOP: The Components of Communication BLO: Knowledge
10. An example of noise in the communication system is an employee who is too busy to read an
important email.
ANS: T PTS: 1 DIF: Easy OBJ: 1.2
NAT: AAC: Tier 1---Communication; Tier 2---Conclusion TOP: Communication
Barriers
BLO: Knowledge
11. When you choose a medium, you are deciding how you will decode the message for transmission.
ANS: F PTS: 1 DIF: Easy OBJ: 1.3
NAT: AAC: Tier 1---Communication; Tier 2---Purpose
TOP: Communication Media Choices BLO: Knowledge
12. Email is the most frequently used communication medium but this use is declining.
ANS: T PTS: 1 DIF: Easy OBJ: 1.3
NAT: AAC: Tier 1---Communication; Tier 2---Purpose
TOP: Communication Media Choices BLO: Knowledge
13. Lateral communication typically involves persuading others who report to us.
ANS: F PTS: 1 DIF: Easy OBJ: 1.1
NAT: AAC: Tier 1---Communication; Tier 2---Audience
, TOP: The Components of Communication BLO: Knowledge
14. If you frown as someone speaks to you, you are providing the sender with feedback about the
message.
ANS: T PTS: 1 DIF: Easy OBJ: 1.1
NAT: AAC: Tier 1---Communication; Tier 2---Purpose
TOP: The Components of Communication BLO: Knowledge
15. Ideally, the communication process is incomplete without feedback.
ANS: T PTS: 1 DIF: Easy OBJ: 1.1
NAT: AAC: Tier 1---Communication; Tier 2---Conclusion
TOP: The Components of Communication BLO: Knowledge
16. Communication flows in an orderly, linear manner from one stage to the next.
ANS: F PTS: 1 DIF: Easy OBJ: 1.1
NAT: AAC: Tier 1---Communication; Tier 2---Conclusion
TOP: The Components of Communication BLO: Knowledge
17. Cascading communication flows upwards and downwards from an important organizational
leader.
ANS: F PTS: 1 DIF: Easy OBJ: 1.1
NAT: AAC: Tier 1---Communication; Tier 2---Conclusion
TOP: The Components of Communication BLO: Knowledge
18. Using instant messaging at work may annoy some people, but others believe that it saves time.
ANS: T PTS: 1 DIF: Easy OBJ: 1.3
NAT: AAC: Tier 1---Communication; Tier 2---Conclusion
TOP: Communication Media Choices BLO: Knowledge
19. You have more flexibility in conveying ideas to others when you use oral communication than
when you use written communication.
ANS: T PTS: 1 DIF: Easy OBJ: 1.3
NAT: AAC: Tier 1---Communication; Tier 2---Conclusion
TOP: Communication Media Choices BLO: Knowledge
20. At work, your personal email is protected free speech, thus shielded from lawsuits.
ANS: F PTS: 1 DIF: Easy OBJ: 1.4
, NAT: AAC: Tier 1---Communication; Tier 2---Personal, corporate, legal, ethical responsibilities
TOP: Potential Legal Consequences of Communication BLO: Comprehension
21. Negative comments about your company, its products, or suppliers are usually acceptable if made
in electronic forums not controlled by your employer.
ANS: F PTS: 1 DIF: Easy OBJ: 1.4
NAT: AAC: Tier 1---Communication; Tier 2---Personal, corporate, legal, ethical responsibilities
TOP: Potential Legal Consequences of Communication BLO: Comprehension
22. You have achieved successful communication when your audience receives your written
message, whether or not it is read.
ANS: F PTS: 1 DIF: Easy OBJ: 1.1
NAT: AAC: Tier 1---Communication; Tier 2---Purpose
TOP: The Components of Communication BLO: Knowledge
23. Audiences may become skeptical if euphemisms are used frequently to avoid giving bad news.
ANS: T PTS: 1 DIF: Easy OBJ: 1.2
NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Communication
Barriers
BLO: Knowledge
24. The organization's formal communication network consists of upward, downward, lateral, and
cross-cultural communication.
ANS: F PTS: 1 DIF: Easy OBJ: 1.1
NAT: AAC: Tier 1---Communication; Tier 2---Conclusion
TOP: The Components of Communication BLO: Knowledge
25. Downward communication is used more frequently than upward communication in most
organizations.
ANS: T PTS: 1 DIF: Easy OBJ: 1.1
NAT: AAC: Tier 1---Communication; Tier 2---Conclusion
TOP: The Components of Communication BLO: Knowledge
26. Upward communication fosters an environment where employees can offer suggestions and feel
they are important to the organization.
ANS: T PTS: 1 DIF: Easy OBJ: 1.1
NAT: AAC: Tier 1---Communication; Tier 2---Conclusion
TOP: The Components of Communication BLO: Knowledge
TRUE/FALSE
1. Employees prefer to receive bad news through the personal medium of email.
ANS: F PTS: 1 DIF: Easy OBJ: 1.3
NAT: AAC: Tier 1---Communication; Tier 2---Audience
TOP: Communication Media Choices BLO: Knowledge
2. A study of the ten characteristics that employers seek in employees identified communications as
the number one skill.
ANS: T PTS: 1 DIF: Easy OBJ: 1.1
NAT: AAC: Tier 1---Communication; Tier 2---Purpose
TOP: Communicating in Organizations BLO: Knowledge
3. Employers report major deficiencies in the written and oral communication skills of new
employees.
ANS: T PTS: 1 DIF: Easy OBJ: 1.1
NAT: AAC: Tier 1---Communication; Tier 2---Conclusion
TOP: Communicating in Organizations BLO: Knowledge
4. Successful communication involves messages that are sent, received accurately, and understood.
ANS: T PTS: 1 DIF: Easy OBJ: 1.1
NAT: AAC: Tier 1---Communication; Tier 2---Purpose
TOP: Communicating in Organizations BLO: Knowledge
5. The five components of communication are the stimulus, filter, medium, destination, and
message.
ANS: T PTS: 1 DIF: Easy OBJ: 1.1
NAT: AAC: Tier 1---Communication; Tier 2---Purpose
TOP: The Components of Communication BLO: Knowledge
6. An internal stimulus is one that forms within your own organization.
ANS: F PTS: 1 DIF: Easy OBJ: 1.1
NAT: AAC: Tier 1---Communication; Tier 2---Conclusion
TOP: The Components of Communication BLO: Knowledge
, 7. Facial expressions such as frowns and smiles are nonverbal messages that you formulate in
response to a stimulus.
ANS: T PTS: 1 DIF: Easy OBJ: 1.1
NAT: AAC: Tier 1---Communication; Tier 2---Conclusion
TOP: The Components of Communication BLO: Knowledge
8. Written messages might be conveyed through a brochure, a blog posting, a web page, or a
company newsletter.
ANS: T PTS: 1 DIF: Easy OBJ: 1.1
NAT: AAC: Tier 1---Communication; Tier 2---Conclusion
TOP: The Components of Communication BLO: Knowledge
9. Individual experiences, culture, and personality affect how you filter a stimulus.
ANS: T PTS: 1 DIF: Easy OBJ: 1.1
NAT: AAC: Tier 1---Communication; Tier 2---Audience
TOP: The Components of Communication BLO: Knowledge
10. An example of noise in the communication system is an employee who is too busy to read an
important email.
ANS: T PTS: 1 DIF: Easy OBJ: 1.2
NAT: AAC: Tier 1---Communication; Tier 2---Conclusion TOP: Communication
Barriers
BLO: Knowledge
11. When you choose a medium, you are deciding how you will decode the message for transmission.
ANS: F PTS: 1 DIF: Easy OBJ: 1.3
NAT: AAC: Tier 1---Communication; Tier 2---Purpose
TOP: Communication Media Choices BLO: Knowledge
12. Email is the most frequently used communication medium but this use is declining.
ANS: T PTS: 1 DIF: Easy OBJ: 1.3
NAT: AAC: Tier 1---Communication; Tier 2---Purpose
TOP: Communication Media Choices BLO: Knowledge
13. Lateral communication typically involves persuading others who report to us.
ANS: F PTS: 1 DIF: Easy OBJ: 1.1
NAT: AAC: Tier 1---Communication; Tier 2---Audience
, TOP: The Components of Communication BLO: Knowledge
14. If you frown as someone speaks to you, you are providing the sender with feedback about the
message.
ANS: T PTS: 1 DIF: Easy OBJ: 1.1
NAT: AAC: Tier 1---Communication; Tier 2---Purpose
TOP: The Components of Communication BLO: Knowledge
15. Ideally, the communication process is incomplete without feedback.
ANS: T PTS: 1 DIF: Easy OBJ: 1.1
NAT: AAC: Tier 1---Communication; Tier 2---Conclusion
TOP: The Components of Communication BLO: Knowledge
16. Communication flows in an orderly, linear manner from one stage to the next.
ANS: F PTS: 1 DIF: Easy OBJ: 1.1
NAT: AAC: Tier 1---Communication; Tier 2---Conclusion
TOP: The Components of Communication BLO: Knowledge
17. Cascading communication flows upwards and downwards from an important organizational
leader.
ANS: F PTS: 1 DIF: Easy OBJ: 1.1
NAT: AAC: Tier 1---Communication; Tier 2---Conclusion
TOP: The Components of Communication BLO: Knowledge
18. Using instant messaging at work may annoy some people, but others believe that it saves time.
ANS: T PTS: 1 DIF: Easy OBJ: 1.3
NAT: AAC: Tier 1---Communication; Tier 2---Conclusion
TOP: Communication Media Choices BLO: Knowledge
19. You have more flexibility in conveying ideas to others when you use oral communication than
when you use written communication.
ANS: T PTS: 1 DIF: Easy OBJ: 1.3
NAT: AAC: Tier 1---Communication; Tier 2---Conclusion
TOP: Communication Media Choices BLO: Knowledge
20. At work, your personal email is protected free speech, thus shielded from lawsuits.
ANS: F PTS: 1 DIF: Easy OBJ: 1.4
, NAT: AAC: Tier 1---Communication; Tier 2---Personal, corporate, legal, ethical responsibilities
TOP: Potential Legal Consequences of Communication BLO: Comprehension
21. Negative comments about your company, its products, or suppliers are usually acceptable if made
in electronic forums not controlled by your employer.
ANS: F PTS: 1 DIF: Easy OBJ: 1.4
NAT: AAC: Tier 1---Communication; Tier 2---Personal, corporate, legal, ethical responsibilities
TOP: Potential Legal Consequences of Communication BLO: Comprehension
22. You have achieved successful communication when your audience receives your written
message, whether or not it is read.
ANS: F PTS: 1 DIF: Easy OBJ: 1.1
NAT: AAC: Tier 1---Communication; Tier 2---Purpose
TOP: The Components of Communication BLO: Knowledge
23. Audiences may become skeptical if euphemisms are used frequently to avoid giving bad news.
ANS: T PTS: 1 DIF: Easy OBJ: 1.2
NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Communication
Barriers
BLO: Knowledge
24. The organization's formal communication network consists of upward, downward, lateral, and
cross-cultural communication.
ANS: F PTS: 1 DIF: Easy OBJ: 1.1
NAT: AAC: Tier 1---Communication; Tier 2---Conclusion
TOP: The Components of Communication BLO: Knowledge
25. Downward communication is used more frequently than upward communication in most
organizations.
ANS: T PTS: 1 DIF: Easy OBJ: 1.1
NAT: AAC: Tier 1---Communication; Tier 2---Conclusion
TOP: The Components of Communication BLO: Knowledge
26. Upward communication fosters an environment where employees can offer suggestions and feel
they are important to the organization.
ANS: T PTS: 1 DIF: Easy OBJ: 1.1
NAT: AAC: Tier 1---Communication; Tier 2---Conclusion
TOP: The Components of Communication BLO: Knowledge
