Business Communication (Shwom/Gueldenzoph Snyder)
Chapter 1 Becoming a Successful Business Communicator
1) All of the following are examples of communicating EXCEPT
A) posting updates on Facebook to keep in touch with geographically distant friends and
family
B) emailing your employer to confirm scheduling issues
C) speaking to your mother on the telephone
D) gesturing across the table to a friend to get him to stop telling the story he has begun
E) reciting a list of dates to memorize them for an upcoming exam
Answer: E
Explanation: E) All of the other choices are examples of the complex process of
communication–planning, creating, delivering, and interpreting messages. This choice is
simply a means to learn and retain information.
Diff: 1 Page Ref: 4
Classification: Application
AASCB: Communication Abilities
Objective: 1.1 Why should I study business communication?
2) The communication skills you already possess ________ in the workplace.
A) will likely hamper your attempts to communicate
B) are inapplicable to communication
C) are most likely sufficient to meet the challenges of communication
D) will be valuable to you for communicating
E) must all be unlearned if you want to successfully communicate
Answer: D
,Explanation: D) The communication skills you have already developed will be valuable
to you in the workplace, where communication is considered to be the most important of
all abilities you can possess. However, your current skills may not be sufficient to meet
many challenges of communicating in the workplace.
Diff: 1 Page Ref: 4
Classification: Conceptual
AASCB: Communication Abilities
Objective: 1.1 Why should I study business communication?
,3) Which of the following is NOT an example of communication?
A) texting a colleague that you will be a few minutes late for your meeting
B) Twittering that you are headed to a concert in the park
C) updating your page on a social networking site
D) listening to classic tunes on an MP3 player
E) whispering to a friend that her comments may be perceived as rude
Answer: D
Explanation: D) All of the other choices are examples of the complex process of
communication–planning, creating, delivering, and interpreting messages. In this choice
you are using an electronic device to listen to music, but are not seeking to share
information with others.
Diff: 1 Page Ref: 4
Classification: Application
AASCB: Communication Abilities
Objective: 1.1 Why should I study business communication?
4) Which of the following workplace activities is NOT one in which your communication
skills will be utilized?
A) calculating whether sales are up this quarter using the latest figures
B) explaining why sales were down last quarter
C) persuading your colleagues that your idea will likely lead to increased sales
D) ensuring that your department understands that increasing sales is the top priority
E) discussing your employee's poor sales figures without making her feel defensive
Answer: A
Explanation: A) All of the other choices represent situations in which you will need to
use your communication skills. Computing sales figures from data is not an example of
communication.
Diff: 1 Page Ref: 4
, Classification: Application
AASCB: Communication Abilities
Objective: 1.1 Why should I study business communication?
5) The New Graduates' Workforce Readiness study found that many employers were
dissatisfied with the communication skills of their college graduate employees, citing all
of the following specific deficiencies EXCEPT
A) written communication
B) leadership
C) work ethic
D) creativity
E) professionalism
Answer: C
Explanation: C) This was not one of the specific deficiencies that was cited by the study.
Diff: 2 Page Ref: 4
Classification: Conceptual
AASCB: Communication Abilities
Objective: 1.1 Why should I study business communication?
Chapter 1 Becoming a Successful Business Communicator
1) All of the following are examples of communicating EXCEPT
A) posting updates on Facebook to keep in touch with geographically distant friends and
family
B) emailing your employer to confirm scheduling issues
C) speaking to your mother on the telephone
D) gesturing across the table to a friend to get him to stop telling the story he has begun
E) reciting a list of dates to memorize them for an upcoming exam
Answer: E
Explanation: E) All of the other choices are examples of the complex process of
communication–planning, creating, delivering, and interpreting messages. This choice is
simply a means to learn and retain information.
Diff: 1 Page Ref: 4
Classification: Application
AASCB: Communication Abilities
Objective: 1.1 Why should I study business communication?
2) The communication skills you already possess ________ in the workplace.
A) will likely hamper your attempts to communicate
B) are inapplicable to communication
C) are most likely sufficient to meet the challenges of communication
D) will be valuable to you for communicating
E) must all be unlearned if you want to successfully communicate
Answer: D
,Explanation: D) The communication skills you have already developed will be valuable
to you in the workplace, where communication is considered to be the most important of
all abilities you can possess. However, your current skills may not be sufficient to meet
many challenges of communicating in the workplace.
Diff: 1 Page Ref: 4
Classification: Conceptual
AASCB: Communication Abilities
Objective: 1.1 Why should I study business communication?
,3) Which of the following is NOT an example of communication?
A) texting a colleague that you will be a few minutes late for your meeting
B) Twittering that you are headed to a concert in the park
C) updating your page on a social networking site
D) listening to classic tunes on an MP3 player
E) whispering to a friend that her comments may be perceived as rude
Answer: D
Explanation: D) All of the other choices are examples of the complex process of
communication–planning, creating, delivering, and interpreting messages. In this choice
you are using an electronic device to listen to music, but are not seeking to share
information with others.
Diff: 1 Page Ref: 4
Classification: Application
AASCB: Communication Abilities
Objective: 1.1 Why should I study business communication?
4) Which of the following workplace activities is NOT one in which your communication
skills will be utilized?
A) calculating whether sales are up this quarter using the latest figures
B) explaining why sales were down last quarter
C) persuading your colleagues that your idea will likely lead to increased sales
D) ensuring that your department understands that increasing sales is the top priority
E) discussing your employee's poor sales figures without making her feel defensive
Answer: A
Explanation: A) All of the other choices represent situations in which you will need to
use your communication skills. Computing sales figures from data is not an example of
communication.
Diff: 1 Page Ref: 4
, Classification: Application
AASCB: Communication Abilities
Objective: 1.1 Why should I study business communication?
5) The New Graduates' Workforce Readiness study found that many employers were
dissatisfied with the communication skills of their college graduate employees, citing all
of the following specific deficiencies EXCEPT
A) written communication
B) leadership
C) work ethic
D) creativity
E) professionalism
Answer: C
Explanation: C) This was not one of the specific deficiencies that was cited by the study.
Diff: 2 Page Ref: 4
Classification: Conceptual
AASCB: Communication Abilities
Objective: 1.1 Why should I study business communication?
