Contents
CHAPTER 1 – UNDERSTANDING BUSINESS COMMUNICATION....................................................................................................1
CHAPTER 2 – CONTEMPORARY ISSUES IN BUSINESS COMMUNICATION................................................................................12
CHAPTER 3 – INTERPERSONAL COMMUNICATION SKILLS........................................................................................................23
CHAPTER 4 – THE WRITING PROCESS.........................................................................................................................................34
CHAPTER 5 – REVISING YOUR WRITING.....................................................................................................................................46
CHAPTER 6 – ROUTINE MESSAGES...............................................................................................................................................71
CHAPTER 7 – PERSUASIVE MESSAGES.........................................................................................................................................83
CHAPTER 8 – BAD-NEWS MESSAGES...........................................................................................................................................95
CHAPTER 9 – PLANNING THE REPORT AND MANAGING DATA............................................................................................107
CHAPTER 10 – WRITING THE REPORT.....................................................................................................................................124
CHAPTER 11 – MAKING ORAL PRESENTATIONS.....................................................................................................................138
CHAPTER 12 – EMPLOYMENT COMMUNICATION....................................................................................................................156
,Test Bank
Business Communication
SEVENTH EDITION
Scot Ober
Carolee Jones
Ball State University
,CHAPTER 1
Understanding Business Communication
1. T F Communication is not the method by which people share information, coordinate
activities, and enhance decision making.
Ans: False AACSB Outcomes: CA CO: 1 Page: 4
2. T F A study of the ten characteristics that employers seek in employees identified
communications as the number 1 skill.
Ans: True AACSB Outcomes: CA CO: 1 Page: 4
3. T F Employers report major deficiencies in the written and oral communication skills of
new employees.
Ans: True AACSB Outcomes: CA CO: 1 Page: 4
4. T F When you communicate, you are sending ideas using words, symbols, or body
language.
Ans: False AACSB Outcomes: CA CO: 1 Page: 4
5. T F The five components of communication are the stimulus, filter, medium,
destination, and message.
Ans: True AACSB Outcomes: CA CO: 1 Page: 6
6. T F An internal stimulus is one that forms within your own organization.
Ans: False AACSB Outcomes: CA CO: 1 Page: 7
7. T F Facial expressions such as frowns and smiles are nonverbal messages that you
formulate in response to a stimulus.
Ans: True AACSB Outcomes: CA CO: 1 Page: 8
8. T F To convey a verbal message, you may use nonspoken signals or written symbols.
Ans: False AACSB Outcomes: CA CO: 1 Page: 8
9. T F Individual experiences, culture, and personality affect how you filter a stimulus.
Ans: True AACSB Outcomes: CAD CO: 1 Page: 8
10. T F Your success in achieving a communication goal depends, in part, on how well you
know your audience.
Ans: True AACSB Outcomes: CA CO: 1 Page: 9
11. T F When you choose a medium, you are deciding how you will decode the message for
transmission.
Ans: False AACSB Outcomes: CA CO: 1 Page: 9
12. T F An e-mail is not only the most frequently used communication medium but also the
most effective.
, Ans: False AACSB Outcomes: CAT CO: 1 Page: 10
13. T F Communication is most accurate when the receiver filters the message through
multiple media.
Ans: False AACSB Outcomes: CA CO: 1 Page: 10
14. T F If you frown as someone speaks to you, you are providing the sender with feedback
about the message.
Ans: True AACSB Outcomes: CA CO: 1 Page: 10
15. T F Ideally, the communication process is incomplete without feedback.
Ans: True AACSB Outcomes: CA CO: 1 Page: 6
CHAPTER 1 – UNDERSTANDING BUSINESS COMMUNICATION....................................................................................................1
CHAPTER 2 – CONTEMPORARY ISSUES IN BUSINESS COMMUNICATION................................................................................12
CHAPTER 3 – INTERPERSONAL COMMUNICATION SKILLS........................................................................................................23
CHAPTER 4 – THE WRITING PROCESS.........................................................................................................................................34
CHAPTER 5 – REVISING YOUR WRITING.....................................................................................................................................46
CHAPTER 6 – ROUTINE MESSAGES...............................................................................................................................................71
CHAPTER 7 – PERSUASIVE MESSAGES.........................................................................................................................................83
CHAPTER 8 – BAD-NEWS MESSAGES...........................................................................................................................................95
CHAPTER 9 – PLANNING THE REPORT AND MANAGING DATA............................................................................................107
CHAPTER 10 – WRITING THE REPORT.....................................................................................................................................124
CHAPTER 11 – MAKING ORAL PRESENTATIONS.....................................................................................................................138
CHAPTER 12 – EMPLOYMENT COMMUNICATION....................................................................................................................156
,Test Bank
Business Communication
SEVENTH EDITION
Scot Ober
Carolee Jones
Ball State University
,CHAPTER 1
Understanding Business Communication
1. T F Communication is not the method by which people share information, coordinate
activities, and enhance decision making.
Ans: False AACSB Outcomes: CA CO: 1 Page: 4
2. T F A study of the ten characteristics that employers seek in employees identified
communications as the number 1 skill.
Ans: True AACSB Outcomes: CA CO: 1 Page: 4
3. T F Employers report major deficiencies in the written and oral communication skills of
new employees.
Ans: True AACSB Outcomes: CA CO: 1 Page: 4
4. T F When you communicate, you are sending ideas using words, symbols, or body
language.
Ans: False AACSB Outcomes: CA CO: 1 Page: 4
5. T F The five components of communication are the stimulus, filter, medium,
destination, and message.
Ans: True AACSB Outcomes: CA CO: 1 Page: 6
6. T F An internal stimulus is one that forms within your own organization.
Ans: False AACSB Outcomes: CA CO: 1 Page: 7
7. T F Facial expressions such as frowns and smiles are nonverbal messages that you
formulate in response to a stimulus.
Ans: True AACSB Outcomes: CA CO: 1 Page: 8
8. T F To convey a verbal message, you may use nonspoken signals or written symbols.
Ans: False AACSB Outcomes: CA CO: 1 Page: 8
9. T F Individual experiences, culture, and personality affect how you filter a stimulus.
Ans: True AACSB Outcomes: CAD CO: 1 Page: 8
10. T F Your success in achieving a communication goal depends, in part, on how well you
know your audience.
Ans: True AACSB Outcomes: CA CO: 1 Page: 9
11. T F When you choose a medium, you are deciding how you will decode the message for
transmission.
Ans: False AACSB Outcomes: CA CO: 1 Page: 9
12. T F An e-mail is not only the most frequently used communication medium but also the
most effective.
, Ans: False AACSB Outcomes: CAT CO: 1 Page: 10
13. T F Communication is most accurate when the receiver filters the message through
multiple media.
Ans: False AACSB Outcomes: CA CO: 1 Page: 10
14. T F If you frown as someone speaks to you, you are providing the sender with feedback
about the message.
Ans: True AACSB Outcomes: CA CO: 1 Page: 10
15. T F Ideally, the communication process is incomplete without feedback.
Ans: True AACSB Outcomes: CA CO: 1 Page: 6
