Exam
Name___________________________________
TRUE/FALSE. Write 'T' if the statement is true and 'F' if the statement is false.
1) In order for something to be called an organization it must have buildings and 1)
equipment.
2) More than 1,000 years ago, Chinese factories were producing 125,000 tons of iron each 2)
year.
3) All organizations have a collective sense of purpose. 3)
4) Social entities are called organizations only when their members work interdependently 4)
toward some purpose.
5) Scholars have been studying organizational behaviour since the days of Greek 5)
philosophers.
6) The study of OB wasn't formally organized until the 1970s. 6)
7) Organizational behaviour emerged as a distinct field around the 1940s. 7)
8) An important principle in organizational behaviour is that OB theories should never be 8)
used to question or rebuild one's mental models.
9) Organizational behaviour knowledge helps us influence people and organizational 9)
events.
10) Evidence indicates that applying organizational behaviour knowledge tends to improve 10)
the organization's financial performance.
11) Organizational effectiveness, and not profitability, is considered the "ultimate dependent 11)
variable" in organizational behaviour.
12) One problem with the term "organizational effectiveness'' is that it has too many 12)
substitute labels, and almost as many definitions.
13) Almost all organizational behaviour theories share an implicit or explicit objective of 13)
making organizations more effective.
14) The goal attainment definition of effectiveness focuses on whether the organization 14)
achieves its stated goals.
1
,15) At present there is only one organizational behaviour perspective which adequately 15)
defines organizational effectiveness.
16) The major organizational effectiveness perspectives are considered detailed extensions 16)
of the closed systems model.
17) The open systems perspective emphasizes that organizations are effective when they 17)
maintain a good "fit" with their external environments.
18) One problem with the open systems perspective is that it neglects to focus on how well 18)
the organization operates internally.
19) The most efficient companies are not necessarily the most effective ones. 19)
20) Successful organizations need to only concentrate on achieving efficient transformation 20)
processes.
21) Organizational efficiency refers to the amount of outputs relative to inputs in the 21)
transformation process.
22) As organizations grow, they tend to develop more subsystems and coordination among 22)
them become more complex.
23) Knowledge management develops an organization's capacity to acquire, share, use, and 23)
store valuable knowledge.
24) The organizational learning perspective is also known as the knowledge management 24)
perspective.
25) Intellectual capital includes, among other things, the knowledge captured in an 25)
organization's systems and structures.
26) Experimentation is considered a valid knowledge acquisition strategy. 26)
27) Intellectual capital represents the stock of knowledge held by an organization. 27)
28) The most obvious form of intellectual capital is one's level of education. 28)
29) Human memory plays a critical role in organizational memory. 29)
30) Structural capital refers to buildings and other depreciable tangible assets. 30)
31) One of the fastest ways to acquire knowledge is to hire individuals or purchase entire 31)
companies that have valued knowledge.
2
,32) Knowledge acquisition can only be achieved through formal education. 32)
33) Organizational memory includes knowledge embedded in the organization's systems and 33)
structures.
34) Successful organizations should never ''unlearn'' knowledge that they have previously 34)
gained, because all knowledge is valuable.
35) Intellectual capital includes relationship capital. 35)
36) Organizational unlearning is particularly important for organizational change. 36)
37) A key variable in the high-performance work practices (HPWP) model is employee 37)
competence.
38) The high-performance work practices perspective supports the idea that organizations 38)
should strive to find "one best way" to do things.
39) One criticism of the high-performance work practices perspective is that it promotes 39)
shareholder and customer satisfaction at the expense of employee well-being.
40) Stakeholders are individuals, organizations, or other entities that affect, or are affected 40)
by the organization.
41) Stockholders are stakeholders. 41)
42) Values represent an individual's short-term beliefs about what will happen in the future. 42)
43) Values guide our preferences and motivate our actions. 43)
44) Values are relatively stable, long-lasting beliefs about what is important in a variety of 44)
situations.
45) The concept of values is an important aspect of the stakeholder perspective. 45)
46) Ethics refers to the study of moral principles or values that determine whether actions are 46)
right or wrong and outcomes are good or bad.
47) One reason why workplace values have become more important is that employees 47)
increasingly value command-and-control direct supervision.
48) One survey reported that most Canadian would choose to leave their current job for a 48)
more environmentally friendly employer.
3
, 49) The "triple-bottom-line" philosophy says that successful organizations focus on financial 49)
performance three times more often than do less successful organizations.
50) According to a recent survey, 93 percent of Canadians believe that corporate social 50)
responsibility is as important to companies as profit and shareholder value.
51) The integrative model of organizational behaviour ties individual and team processes, 51)
and outcomes to organizational effectiveness.
52) In the integrative model of organizational behaviour, individual outcomes are referred to 52)
as the ultimate dependent variable.
53) Globalization may have both positive and negative implications for people working in 53)
organizations.
54) Reduced job security and increased work intensification may be partly caused by 54)
globalization.
55) Three of the most prominent workforce diversity forms are: age, ethnicity, and 55)
occupation.
56) Surface-level diversity refers to observable demographic and other overt differences in 56)
people.
57) People born between 1946 and 1964 are referred to as Baby Boomers. 57)
58) Workforce diversity does not consider the differences in psychological characteristics of 58)
employees.
59) According to your text, 47 percent of Canadians identify themselves as members of a 59)
visible minority group.
60) Research indicates that baby boomers and Generation X employees bring the same 60)
values and expectations to the workplace.
61) Studies suggest that deep-level diversity exists across generations. 61)
62) According to one study, Millennials and Gen-Xers value extrinsic rewards significantly 62)
more than Boomers.
63) Workforce diversity potentially improves decision making and team performance on 63)
complex tasks.
64) When we describe multiculturalism we are primarily referring to surface-level diversity. 64)
4
Name___________________________________
TRUE/FALSE. Write 'T' if the statement is true and 'F' if the statement is false.
1) In order for something to be called an organization it must have buildings and 1)
equipment.
2) More than 1,000 years ago, Chinese factories were producing 125,000 tons of iron each 2)
year.
3) All organizations have a collective sense of purpose. 3)
4) Social entities are called organizations only when their members work interdependently 4)
toward some purpose.
5) Scholars have been studying organizational behaviour since the days of Greek 5)
philosophers.
6) The study of OB wasn't formally organized until the 1970s. 6)
7) Organizational behaviour emerged as a distinct field around the 1940s. 7)
8) An important principle in organizational behaviour is that OB theories should never be 8)
used to question or rebuild one's mental models.
9) Organizational behaviour knowledge helps us influence people and organizational 9)
events.
10) Evidence indicates that applying organizational behaviour knowledge tends to improve 10)
the organization's financial performance.
11) Organizational effectiveness, and not profitability, is considered the "ultimate dependent 11)
variable" in organizational behaviour.
12) One problem with the term "organizational effectiveness'' is that it has too many 12)
substitute labels, and almost as many definitions.
13) Almost all organizational behaviour theories share an implicit or explicit objective of 13)
making organizations more effective.
14) The goal attainment definition of effectiveness focuses on whether the organization 14)
achieves its stated goals.
1
,15) At present there is only one organizational behaviour perspective which adequately 15)
defines organizational effectiveness.
16) The major organizational effectiveness perspectives are considered detailed extensions 16)
of the closed systems model.
17) The open systems perspective emphasizes that organizations are effective when they 17)
maintain a good "fit" with their external environments.
18) One problem with the open systems perspective is that it neglects to focus on how well 18)
the organization operates internally.
19) The most efficient companies are not necessarily the most effective ones. 19)
20) Successful organizations need to only concentrate on achieving efficient transformation 20)
processes.
21) Organizational efficiency refers to the amount of outputs relative to inputs in the 21)
transformation process.
22) As organizations grow, they tend to develop more subsystems and coordination among 22)
them become more complex.
23) Knowledge management develops an organization's capacity to acquire, share, use, and 23)
store valuable knowledge.
24) The organizational learning perspective is also known as the knowledge management 24)
perspective.
25) Intellectual capital includes, among other things, the knowledge captured in an 25)
organization's systems and structures.
26) Experimentation is considered a valid knowledge acquisition strategy. 26)
27) Intellectual capital represents the stock of knowledge held by an organization. 27)
28) The most obvious form of intellectual capital is one's level of education. 28)
29) Human memory plays a critical role in organizational memory. 29)
30) Structural capital refers to buildings and other depreciable tangible assets. 30)
31) One of the fastest ways to acquire knowledge is to hire individuals or purchase entire 31)
companies that have valued knowledge.
2
,32) Knowledge acquisition can only be achieved through formal education. 32)
33) Organizational memory includes knowledge embedded in the organization's systems and 33)
structures.
34) Successful organizations should never ''unlearn'' knowledge that they have previously 34)
gained, because all knowledge is valuable.
35) Intellectual capital includes relationship capital. 35)
36) Organizational unlearning is particularly important for organizational change. 36)
37) A key variable in the high-performance work practices (HPWP) model is employee 37)
competence.
38) The high-performance work practices perspective supports the idea that organizations 38)
should strive to find "one best way" to do things.
39) One criticism of the high-performance work practices perspective is that it promotes 39)
shareholder and customer satisfaction at the expense of employee well-being.
40) Stakeholders are individuals, organizations, or other entities that affect, or are affected 40)
by the organization.
41) Stockholders are stakeholders. 41)
42) Values represent an individual's short-term beliefs about what will happen in the future. 42)
43) Values guide our preferences and motivate our actions. 43)
44) Values are relatively stable, long-lasting beliefs about what is important in a variety of 44)
situations.
45) The concept of values is an important aspect of the stakeholder perspective. 45)
46) Ethics refers to the study of moral principles or values that determine whether actions are 46)
right or wrong and outcomes are good or bad.
47) One reason why workplace values have become more important is that employees 47)
increasingly value command-and-control direct supervision.
48) One survey reported that most Canadian would choose to leave their current job for a 48)
more environmentally friendly employer.
3
, 49) The "triple-bottom-line" philosophy says that successful organizations focus on financial 49)
performance three times more often than do less successful organizations.
50) According to a recent survey, 93 percent of Canadians believe that corporate social 50)
responsibility is as important to companies as profit and shareholder value.
51) The integrative model of organizational behaviour ties individual and team processes, 51)
and outcomes to organizational effectiveness.
52) In the integrative model of organizational behaviour, individual outcomes are referred to 52)
as the ultimate dependent variable.
53) Globalization may have both positive and negative implications for people working in 53)
organizations.
54) Reduced job security and increased work intensification may be partly caused by 54)
globalization.
55) Three of the most prominent workforce diversity forms are: age, ethnicity, and 55)
occupation.
56) Surface-level diversity refers to observable demographic and other overt differences in 56)
people.
57) People born between 1946 and 1964 are referred to as Baby Boomers. 57)
58) Workforce diversity does not consider the differences in psychological characteristics of 58)
employees.
59) According to your text, 47 percent of Canadians identify themselves as members of a 59)
visible minority group.
60) Research indicates that baby boomers and Generation X employees bring the same 60)
values and expectations to the workplace.
61) Studies suggest that deep-level diversity exists across generations. 61)
62) According to one study, Millennials and Gen-Xers value extrinsic rewards significantly 62)
more than Boomers.
63) Workforce diversity potentially improves decision making and team performance on 63)
complex tasks.
64) When we describe multiculturalism we are primarily referring to surface-level diversity. 64)
4
