Organizational Behavior Exam 1
Organizational Behavior - answer a field of study that investigates the impact of
individuals, groups, and structure have on behavior within organizations, for the purpose
of applying such knowledge toward improving an organization's effectiveness.
OB examines behavior in the context of: (6 things) - answer job satisfaction,
absenteeism, employment turnover, productivity, human performance, and
management.
Core topics of OB - answer Motivation.
Leader behavior and power.
Interpersonal communication.
Group structure and processes.
Attitude development and perception.
Change processes.
Conflict and negotiation.
Work design.
4 Management Activities - answer 1. Traditional Management
2. Communication
3. Human Resources Management
4. Networking
1. Traditional Management - answer Decision making, planning, and controlling. (32%
of time)
2. Communication - answer Exchanging routine information and processing paperwork.
(29% of time)
3. Human Resources Management - answer Motivating, disciplining, managing conflict,
staffing, and training. (20% of time)
4. Networking - answer Socializing, politicking, and interacting with outsiders. (19% of
time)
For effective managers, _________________________ made the largest relative
contribution and ______________________ the least. - answer communication;
networking
Systematic Study - answer Looking at relationships, attempting to attribute causes and
effects, and drawing conclusions based on scientific evidence.
Evidence-Based Management (EBM) - answer The basing of managerial decisions on
the best available scientific evidence.
Intuition - answer An instinctive feeling not necessarily supported by research.
Systematic Study and EBM add to intuition.
,Organizational Behavior Exam 1
What behavioral disciplines contribute to OB? - answer psychology, social psychology,
sociology, and anthropology
Psychology - answer A science that seeks to measure, explain, and sometimes change
the behavior of humans.
Social Psychology - answer An area of psychology that blends concepts from
psychology and sociology to focus on the influence of people on one another.
Sociology - answer The study of people in relation to their social environment or culture.
Anthropology - answer The study of societies to learn about human beings and their
activities.
There are (many or few) absolutes in OB - answer few
OB concepts must reflect _______________ conditions. - answer situational
Contingency Variables - answer Situational factors or variables that moderate the
relationship between two or more variables.
"We can say /x/ leads to /y/, but only under conditions specified in /z/.
Changes in organizations: - answer The typical employee is getting older; the workforce
is becoming increasingly diverse; and global competition requires employees to become
more flexible and cope with rapid change.
Workforce Diversity - answer The concept that organizations are becoming more
heterogeneous in terms of gender, age, race, ethnicity, sexual orientation, and other
characteristics.
Positive Organization Scholarship (POS) - answer An area of OB research that
concerns how organizations develop human strengths, foster vitality and resilience, and
unlock potential.
Ethical Dilemmas and Ethical Choices - answer Situations in which individuals are
required to define right and wrong conduct.
Model - answer An abstraction of reality, a simplified representation of some real-world
phenomenon.
A basic OB model includes inputs, processes, and outcomes.
Inputs - answer Inputs like personality, group structure, and organizational culture that
lead to processes.
, Organizational Behavior Exam 1
Processes - answer Actions that individuals, groups, and organizations engage in as a
result of inputs and that lead to certain outcomes.
Outcomes - answer Key factors that are affected by some other variables.
Attitudes - answer Evaluate statements or judgements concerning objects, people, or
events.
Stress - answer An unpleasant psychological condition that occurs in response to
environmental pressures.
Task Performance - answer The combination of effectiveness and efficiency at doing
core job tasks.
Organizational Citizenship Behavior (OCB) - answer Discretionary behavior that
contributes to the psychological and social environment of the workplace.
Withdrawal Behavior - answer The set of actions employees take to separate
themselves from the organization.
Group Cohesion - answer The extent to which members of a group support and validate
one another while at work.
Group Functioning - answer The quantity and quality of a group's work output.
Productivity - answer The combination of the effectiveness and efficiency of an
organization.
Effectiveness - answer The degree to which an organization meets the needs of its
clientele or customers.
Efficiency - answer The degree to which an organization can achieve its ends at a low
cost.
Organizational Survival - answer The degree to which an organization is able to exist
and grow over the long term.
Surface-Level Diversity - answer Differences in easily perceived characteristics such as
gender, race, ethnicity, age, or disability, that do not necessarily reflect the ways people
think or feel but that may activate certain stereotypes.
Deep-Level Diversity - answer Differences in values, personality, and work preferences
that become progressively more important for determining similarity as people get to
know one another better.
Organizational Behavior - answer a field of study that investigates the impact of
individuals, groups, and structure have on behavior within organizations, for the purpose
of applying such knowledge toward improving an organization's effectiveness.
OB examines behavior in the context of: (6 things) - answer job satisfaction,
absenteeism, employment turnover, productivity, human performance, and
management.
Core topics of OB - answer Motivation.
Leader behavior and power.
Interpersonal communication.
Group structure and processes.
Attitude development and perception.
Change processes.
Conflict and negotiation.
Work design.
4 Management Activities - answer 1. Traditional Management
2. Communication
3. Human Resources Management
4. Networking
1. Traditional Management - answer Decision making, planning, and controlling. (32%
of time)
2. Communication - answer Exchanging routine information and processing paperwork.
(29% of time)
3. Human Resources Management - answer Motivating, disciplining, managing conflict,
staffing, and training. (20% of time)
4. Networking - answer Socializing, politicking, and interacting with outsiders. (19% of
time)
For effective managers, _________________________ made the largest relative
contribution and ______________________ the least. - answer communication;
networking
Systematic Study - answer Looking at relationships, attempting to attribute causes and
effects, and drawing conclusions based on scientific evidence.
Evidence-Based Management (EBM) - answer The basing of managerial decisions on
the best available scientific evidence.
Intuition - answer An instinctive feeling not necessarily supported by research.
Systematic Study and EBM add to intuition.
,Organizational Behavior Exam 1
What behavioral disciplines contribute to OB? - answer psychology, social psychology,
sociology, and anthropology
Psychology - answer A science that seeks to measure, explain, and sometimes change
the behavior of humans.
Social Psychology - answer An area of psychology that blends concepts from
psychology and sociology to focus on the influence of people on one another.
Sociology - answer The study of people in relation to their social environment or culture.
Anthropology - answer The study of societies to learn about human beings and their
activities.
There are (many or few) absolutes in OB - answer few
OB concepts must reflect _______________ conditions. - answer situational
Contingency Variables - answer Situational factors or variables that moderate the
relationship between two or more variables.
"We can say /x/ leads to /y/, but only under conditions specified in /z/.
Changes in organizations: - answer The typical employee is getting older; the workforce
is becoming increasingly diverse; and global competition requires employees to become
more flexible and cope with rapid change.
Workforce Diversity - answer The concept that organizations are becoming more
heterogeneous in terms of gender, age, race, ethnicity, sexual orientation, and other
characteristics.
Positive Organization Scholarship (POS) - answer An area of OB research that
concerns how organizations develop human strengths, foster vitality and resilience, and
unlock potential.
Ethical Dilemmas and Ethical Choices - answer Situations in which individuals are
required to define right and wrong conduct.
Model - answer An abstraction of reality, a simplified representation of some real-world
phenomenon.
A basic OB model includes inputs, processes, and outcomes.
Inputs - answer Inputs like personality, group structure, and organizational culture that
lead to processes.
, Organizational Behavior Exam 1
Processes - answer Actions that individuals, groups, and organizations engage in as a
result of inputs and that lead to certain outcomes.
Outcomes - answer Key factors that are affected by some other variables.
Attitudes - answer Evaluate statements or judgements concerning objects, people, or
events.
Stress - answer An unpleasant psychological condition that occurs in response to
environmental pressures.
Task Performance - answer The combination of effectiveness and efficiency at doing
core job tasks.
Organizational Citizenship Behavior (OCB) - answer Discretionary behavior that
contributes to the psychological and social environment of the workplace.
Withdrawal Behavior - answer The set of actions employees take to separate
themselves from the organization.
Group Cohesion - answer The extent to which members of a group support and validate
one another while at work.
Group Functioning - answer The quantity and quality of a group's work output.
Productivity - answer The combination of the effectiveness and efficiency of an
organization.
Effectiveness - answer The degree to which an organization meets the needs of its
clientele or customers.
Efficiency - answer The degree to which an organization can achieve its ends at a low
cost.
Organizational Survival - answer The degree to which an organization is able to exist
and grow over the long term.
Surface-Level Diversity - answer Differences in easily perceived characteristics such as
gender, race, ethnicity, age, or disability, that do not necessarily reflect the ways people
think or feel but that may activate certain stereotypes.
Deep-Level Diversity - answer Differences in values, personality, and work preferences
that become progressively more important for determining similarity as people get to
know one another better.
