Final_Exam_-
_Health_Care_Management_(HCA-
201)_with_Answers_.
Coopersmith Career Consulting
Health Care Management (HCA-
201) Final Examination
Part 1: Multiple Choice (1 points each)
● Identify the choice that best completes the statement or answers the question.
● Clearly circle the letter or whole choice of the answer you choose. If you wish to
change your answer, please CLEARLY write the letter of your choice next to the
question.
1) Which function refers to the setting of reporting and responsibility relationships within a
manager’s unit?
A) Controlling
B) Organizing
C) Staffing
D) Planning
E) Decision making
Answer: B
2) Which function refers to acquiring and retaining human resources?
A) Controlling
B) Planning
C) Staffing
D) Organizing
E) Decision making
Answer: C
3) Which of the following competencies involves the ability to critically analyze and solve
complex problems?
A) Conceptual
B) Interpersonal
C) Technical
D) Both conceptual and interpersonal
E) Both interpersonal and
technical Answer: A
4) Employee engagement is best described as:
A) Employee interpersonal skills.
B) Employee positive attitude.
C) Employee motivation and commitment to the organization.
D) Employee focus on completing their job.
E) All of these are correct
Answer: C
1
Coopersmith Career Consulting (HCA-201) Final Exam
, Final_Exam_-
_Health_Care_Management_(HCA-
201)_with_Answers_.
5) Management innovation refers to improving which of the following?
A) Management thinking
B) Decision making
C) How operational activities get accomplished
D) How the work of management gets done
E) All of these are correct.
Answer: D
6) Organizational culture is best described as:
A) The orientation of new employees.
B) Senior management’s vision for the organization.
C) The mission of the organization.
D) The beliefs, values, and behaviors that characterize the organization.
E) All of these are correct.
Answer: D
7) Which of the following leadership development activities addresses learning and personal
growth of aspiring leaders as assisted by senior managers?
A) Job enlargement
B) 360-degree feedback
C) Mentoring
D) All of these are correct.
E) None of these is correct.
Answer: C
8) Research on leadership development programs shows that leadership development programs
achieve all of the following, except:
A) Enhancing skills of staff.
B) Reducing staff turnover.
C) Improving efficiency in educational program offerings.
D) Increasing staff engagement.
E) Reducing staff
absenteeism. Answer: E
9) Which of the following is not an example of an alternative non–direct care company?
A) Nutrition tracking company
B) Wearable device company
C) Medical equipment supplier
D) Personal health coaching
E) None of the above
Answer: C
2
Coopersmith Career Consulting (HCA-201) Final Exam
, Final_Exam_-
_Health_Care_Management_(HCA-
201)_with_Answers_.
10) Which of the following is not a contemporary leadership model?
A) Situational approach
B) Authentic leadership
C) Resilient leadership
D) Servant leadership
E) All of the above
Answer: A
11) Under which leadership domain would the competencies motivating and negotiation be
placed?
A) Functional and Technical
B) Self-Development and Self-Understanding
C) Interpersonal
D) Organizational
E) All of the above
Answer: C
12) Which of the following is not a type of leader/follower that is needed to produce an
interdependent leadership system?
A) Strategic
B) Operational
C) Network
D) Transformational
E) None of the above
Answer: D
13) Which of the following statements is not true about the "Great Man" theory?
A) It discourages anyone who does not have specific traits from aspiring to a leadership
position.
B) The traits necessary for effective leaders are inherent in the person.
C) Behavior is an important component in determining what makes a good leader.
D) It supports the notion that a good leader has charisma.
E) All of the above
Answer: C
14) Which one of the EI (emotional intelligence) dimensions is defined by having a propensity
for reflection, an ability to adapt to changes, and the power to say no to impulsive urges?
A) Self-motivation
B) Self-regulation
C) Social skills
D) Empathy
E) None of the above
Answer: B
3
Coopersmith Career Consulting (HCA-201) Final Exam
_Health_Care_Management_(HCA-
201)_with_Answers_.
Coopersmith Career Consulting
Health Care Management (HCA-
201) Final Examination
Part 1: Multiple Choice (1 points each)
● Identify the choice that best completes the statement or answers the question.
● Clearly circle the letter or whole choice of the answer you choose. If you wish to
change your answer, please CLEARLY write the letter of your choice next to the
question.
1) Which function refers to the setting of reporting and responsibility relationships within a
manager’s unit?
A) Controlling
B) Organizing
C) Staffing
D) Planning
E) Decision making
Answer: B
2) Which function refers to acquiring and retaining human resources?
A) Controlling
B) Planning
C) Staffing
D) Organizing
E) Decision making
Answer: C
3) Which of the following competencies involves the ability to critically analyze and solve
complex problems?
A) Conceptual
B) Interpersonal
C) Technical
D) Both conceptual and interpersonal
E) Both interpersonal and
technical Answer: A
4) Employee engagement is best described as:
A) Employee interpersonal skills.
B) Employee positive attitude.
C) Employee motivation and commitment to the organization.
D) Employee focus on completing their job.
E) All of these are correct
Answer: C
1
Coopersmith Career Consulting (HCA-201) Final Exam
, Final_Exam_-
_Health_Care_Management_(HCA-
201)_with_Answers_.
5) Management innovation refers to improving which of the following?
A) Management thinking
B) Decision making
C) How operational activities get accomplished
D) How the work of management gets done
E) All of these are correct.
Answer: D
6) Organizational culture is best described as:
A) The orientation of new employees.
B) Senior management’s vision for the organization.
C) The mission of the organization.
D) The beliefs, values, and behaviors that characterize the organization.
E) All of these are correct.
Answer: D
7) Which of the following leadership development activities addresses learning and personal
growth of aspiring leaders as assisted by senior managers?
A) Job enlargement
B) 360-degree feedback
C) Mentoring
D) All of these are correct.
E) None of these is correct.
Answer: C
8) Research on leadership development programs shows that leadership development programs
achieve all of the following, except:
A) Enhancing skills of staff.
B) Reducing staff turnover.
C) Improving efficiency in educational program offerings.
D) Increasing staff engagement.
E) Reducing staff
absenteeism. Answer: E
9) Which of the following is not an example of an alternative non–direct care company?
A) Nutrition tracking company
B) Wearable device company
C) Medical equipment supplier
D) Personal health coaching
E) None of the above
Answer: C
2
Coopersmith Career Consulting (HCA-201) Final Exam
, Final_Exam_-
_Health_Care_Management_(HCA-
201)_with_Answers_.
10) Which of the following is not a contemporary leadership model?
A) Situational approach
B) Authentic leadership
C) Resilient leadership
D) Servant leadership
E) All of the above
Answer: A
11) Under which leadership domain would the competencies motivating and negotiation be
placed?
A) Functional and Technical
B) Self-Development and Self-Understanding
C) Interpersonal
D) Organizational
E) All of the above
Answer: C
12) Which of the following is not a type of leader/follower that is needed to produce an
interdependent leadership system?
A) Strategic
B) Operational
C) Network
D) Transformational
E) None of the above
Answer: D
13) Which of the following statements is not true about the "Great Man" theory?
A) It discourages anyone who does not have specific traits from aspiring to a leadership
position.
B) The traits necessary for effective leaders are inherent in the person.
C) Behavior is an important component in determining what makes a good leader.
D) It supports the notion that a good leader has charisma.
E) All of the above
Answer: C
14) Which one of the EI (emotional intelligence) dimensions is defined by having a propensity
for reflection, an ability to adapt to changes, and the power to say no to impulsive urges?
A) Self-motivation
B) Self-regulation
C) Social skills
D) Empathy
E) None of the above
Answer: B
3
Coopersmith Career Consulting (HCA-201) Final Exam
