School of Business
Department of Management Information Systems
BMIS360: Operations Management
Chapter 5 | Part 1
Design of Goods & Services
Spring 2020 - 2021
BMIS360 - CHAPTER 5
,Learning Objectives
Define product life cycle.
Describe a product development system.
Build a house of quality.
Describe how time-based competition is implemented.
Describe how products and services are defined.
Prepare the documents needed for production.
Describe customer participation in the design and prod
of services.
Apply decision trees to product issues.
BMIS360 - CHAPTER 5
, Organizations exist to provide goods or services to
society
Great products are the key to success
Goods and
Services Top organizations typically focus on core products
Selection
Customers buy satisfaction, not just a physical goo
particular service
Fundamental to an organization's strategy with
implications throughout the operations function
BMIS360 - CHAPTER 5
Department of Management Information Systems
BMIS360: Operations Management
Chapter 5 | Part 1
Design of Goods & Services
Spring 2020 - 2021
BMIS360 - CHAPTER 5
,Learning Objectives
Define product life cycle.
Describe a product development system.
Build a house of quality.
Describe how time-based competition is implemented.
Describe how products and services are defined.
Prepare the documents needed for production.
Describe customer participation in the design and prod
of services.
Apply decision trees to product issues.
BMIS360 - CHAPTER 5
, Organizations exist to provide goods or services to
society
Great products are the key to success
Goods and
Services Top organizations typically focus on core products
Selection
Customers buy satisfaction, not just a physical goo
particular service
Fundamental to an organization's strategy with
implications throughout the operations function
BMIS360 - CHAPTER 5
