School of Business
Department of Management Information Systems
BMIS360: Operations Management
Chapter 5 | Part 1
Design of Goods & Services
Spring 2020 - 2021
BMIS360 - CHAPTER 5
, Learning Objectives
Define product life cycle.
Describe a product development system.
Build a house of quality.
Describe how time-based competition is implemented.
Describe how products and services are defined.
Prepare the documents needed for production.
Describe customer participation in the design and prod
of services.
Apply decision trees to product issues.
BMIS360 - CHAPTER 5
Department of Management Information Systems
BMIS360: Operations Management
Chapter 5 | Part 1
Design of Goods & Services
Spring 2020 - 2021
BMIS360 - CHAPTER 5
, Learning Objectives
Define product life cycle.
Describe a product development system.
Build a house of quality.
Describe how time-based competition is implemented.
Describe how products and services are defined.
Prepare the documents needed for production.
Describe customer participation in the design and prod
of services.
Apply decision trees to product issues.
BMIS360 - CHAPTER 5
