UHC Ethics & Compliance 2021
What type of events must an agent report to UnitedHealthcare? –
Only the marketing/sales events, both formal and informal.
While using LEAN to complete an enrollment application with a consumer, Agent Jeff
learns the consumer does not have an email address. What should Jeff do? –
Leave any field requesting a consumer email address blank.
Which election period occurs from October 15 to December 7? –
Annual Election Period (AEP)
Which of the following materials is an agent NOT permitted to display and/or distribute
at a marketing/sales event? –
5 dollar gift cards to an in-network pharmacy.
You have scheduled an appointment and obtained a Scope of Appointment (SOA) form
to discuss Medicare Advantage Plans with a consumer. When you arrive at the
appointment, a friend of the consumer who is Medicare-eligible is present to hear your
presentation. What should you do? –
Before you can start the appointment with both consumers, ask the consumer's
friend to complete an SOA.
Which describes the purpose of educational events? –
Educational events provide objective information about the Medicare program
and/or health improvement and wellness.
How should agent Erin respond when consumer Mrs. Rose notices that the presented
MA Plan has a Star Rating of 2 stars? –
Erin should tell Mrs. Rose that the plan has received a "Below Average" rating.
When does Permission to Contact for Medicare Advantage and/or Prescription Drug
Plans expire? –
Once contact is made or 9 months from the date the consumer provided
permission (e.g., consumer signature date on BRC) or 90 days if on federal do not
call list, whichever comes first.
Consumer Gary gives his friend's telephone number and email address to agent
Bethany. What should Bethany do? –
Bethany may accept the information, but must observe permission to contact and
unsolicited contact guidelines, which will limit her to using postal mail to contact
Bethany's friend.
What type of events must an agent report to UnitedHealthcare? –
Only the marketing/sales events, both formal and informal.
While using LEAN to complete an enrollment application with a consumer, Agent Jeff
learns the consumer does not have an email address. What should Jeff do? –
Leave any field requesting a consumer email address blank.
Which election period occurs from October 15 to December 7? –
Annual Election Period (AEP)
Which of the following materials is an agent NOT permitted to display and/or distribute
at a marketing/sales event? –
5 dollar gift cards to an in-network pharmacy.
You have scheduled an appointment and obtained a Scope of Appointment (SOA) form
to discuss Medicare Advantage Plans with a consumer. When you arrive at the
appointment, a friend of the consumer who is Medicare-eligible is present to hear your
presentation. What should you do? –
Before you can start the appointment with both consumers, ask the consumer's
friend to complete an SOA.
Which describes the purpose of educational events? –
Educational events provide objective information about the Medicare program
and/or health improvement and wellness.
How should agent Erin respond when consumer Mrs. Rose notices that the presented
MA Plan has a Star Rating of 2 stars? –
Erin should tell Mrs. Rose that the plan has received a "Below Average" rating.
When does Permission to Contact for Medicare Advantage and/or Prescription Drug
Plans expire? –
Once contact is made or 9 months from the date the consumer provided
permission (e.g., consumer signature date on BRC) or 90 days if on federal do not
call list, whichever comes first.
Consumer Gary gives his friend's telephone number and email address to agent
Bethany. What should Bethany do? –
Bethany may accept the information, but must observe permission to contact and
unsolicited contact guidelines, which will limit her to using postal mail to contact
Bethany's friend.
