Chapter 1:
MANAGEMENT TODAY
True/False Questions
CHAPTER INTRODUCTION
1. In the 21st century, careers are being reinvented with the themes of participation,
empowerment, involvement, teamwork, flexibility, and self-management. Moreover,
workplaces are being redefined in terms of flexibility, free agency, skill portfolios,
entrepreneurship, continuous learning, and personal development.
F 1 GT Fa
2. The success of 21st century organizations requires commitments to ethical behavior,
operating efficiency, technology utilization, product quality, and customer satisfaction.
T 2 GT Fa
THE NEW WORKPLACE
3. Intellectual capital represents the talents, knowledge, and experience of an organization’s
human resources.
T 2 GT Fa
,4. An organization is a collection of people working together to achieve a common purpose.
T 3 KT Fa
5. Open systems interact with their environments in a continual process of transforming
resource inputs into product outputs in the form of finished goods and/or services.
T 3 KT Fa
6. Productivity is a measure of the quantity and quality of work performance, with resource
utilization taken into account.
T 4 KT Fa
7. Performance effectiveness is a measure of the resource cost associated with goal
accomplishment, whereas performance efficiency is an output measure of task or goal
accomplishment.
F 4 KT Fa
8. Quality is a relatively inconsequential theme with respect to productivity in modern
organizations.
F 4 GT Fa
9. Total quality management is an organization-wide commitment to continuous improvement
and meeting customer needs completely.
T 5 KT Fa
MANAGERS AND THE NEW WORKPLACE
,10. A manager is a person in an organization who supports and is responsible for the work
performance of other people.
T 5 KT Fa
11. Management is the process of planning, organizing, leading, and controlling the use of
resources to accomplish performance goals.
T 6 KT Fa
12. Top managers are more concerned with the daily operations of the internal business
processes than with activities in the external environment and their impact on the
organization.
F 6 KT Fa
13. An example of a middle manager is a clinic director in a hospital who develops and
implements action plans consistent with the objectives of the hospital’s higher-level
executives.
T 6 KT Ap
14. A team leader or supervisor is in charge of a smaller work unit composed of nonmanagerial
workers.
T 6 KT Fa
15. Accountability is the requirement of one person to answer to higher authority and show
results achieved for assigned duties.
T 7 KT Fa
16. Quality of work life is an indicator of the overall quality of human experiences in the
workplace.
T 7 KT Fa
, 17. Workforce diversity describes demographic differences among members of the workforce.
T 8 KT Fa
18. Prejudice is the display of negative, irrational attitudes toward people who are different
from one’s self.
T 8 KT Fa
19. Discrimination refers to an invisible barrier that limits the career advancement of
disfavored people or minorities.
F 8 KT Fa
20. The glass-ceiling effect puts people who are different at a disadvantage by denying them the
full benefits of organizational membership.
F 8 KT Fa
21. Everyone is a value-added worker in the upside-down pyramid form of organizations.
T 8 GT Fa
22. High-performing managers are known more for “directing” and “order-giving” than for
“helping” and “supporting.”
F 9 GT Ap
THE MANAGEMENT PROCESS
23. Planning is the process of setting objectives and determining what should be done to
accomplish them.
T 10 KT Fa
MANAGEMENT TODAY
True/False Questions
CHAPTER INTRODUCTION
1. In the 21st century, careers are being reinvented with the themes of participation,
empowerment, involvement, teamwork, flexibility, and self-management. Moreover,
workplaces are being redefined in terms of flexibility, free agency, skill portfolios,
entrepreneurship, continuous learning, and personal development.
F 1 GT Fa
2. The success of 21st century organizations requires commitments to ethical behavior,
operating efficiency, technology utilization, product quality, and customer satisfaction.
T 2 GT Fa
THE NEW WORKPLACE
3. Intellectual capital represents the talents, knowledge, and experience of an organization’s
human resources.
T 2 GT Fa
,4. An organization is a collection of people working together to achieve a common purpose.
T 3 KT Fa
5. Open systems interact with their environments in a continual process of transforming
resource inputs into product outputs in the form of finished goods and/or services.
T 3 KT Fa
6. Productivity is a measure of the quantity and quality of work performance, with resource
utilization taken into account.
T 4 KT Fa
7. Performance effectiveness is a measure of the resource cost associated with goal
accomplishment, whereas performance efficiency is an output measure of task or goal
accomplishment.
F 4 KT Fa
8. Quality is a relatively inconsequential theme with respect to productivity in modern
organizations.
F 4 GT Fa
9. Total quality management is an organization-wide commitment to continuous improvement
and meeting customer needs completely.
T 5 KT Fa
MANAGERS AND THE NEW WORKPLACE
,10. A manager is a person in an organization who supports and is responsible for the work
performance of other people.
T 5 KT Fa
11. Management is the process of planning, organizing, leading, and controlling the use of
resources to accomplish performance goals.
T 6 KT Fa
12. Top managers are more concerned with the daily operations of the internal business
processes than with activities in the external environment and their impact on the
organization.
F 6 KT Fa
13. An example of a middle manager is a clinic director in a hospital who develops and
implements action plans consistent with the objectives of the hospital’s higher-level
executives.
T 6 KT Ap
14. A team leader or supervisor is in charge of a smaller work unit composed of nonmanagerial
workers.
T 6 KT Fa
15. Accountability is the requirement of one person to answer to higher authority and show
results achieved for assigned duties.
T 7 KT Fa
16. Quality of work life is an indicator of the overall quality of human experiences in the
workplace.
T 7 KT Fa
, 17. Workforce diversity describes demographic differences among members of the workforce.
T 8 KT Fa
18. Prejudice is the display of negative, irrational attitudes toward people who are different
from one’s self.
T 8 KT Fa
19. Discrimination refers to an invisible barrier that limits the career advancement of
disfavored people or minorities.
F 8 KT Fa
20. The glass-ceiling effect puts people who are different at a disadvantage by denying them the
full benefits of organizational membership.
F 8 KT Fa
21. Everyone is a value-added worker in the upside-down pyramid form of organizations.
T 8 GT Fa
22. High-performing managers are known more for “directing” and “order-giving” than for
“helping” and “supporting.”
F 9 GT Ap
THE MANAGEMENT PROCESS
23. Planning is the process of setting objectives and determining what should be done to
accomplish them.
T 10 KT Fa
