Case Study: Therapeutic
Communication Exam
A nurse is talking with a client who is recovering from a panic attack and tells the nurse
that he feels embarrassed by the situation. Which of the following responses should the
nurse make? - Answer "Have you experienced anything like this before?"
Encouraging comparison can help to bring out information about recurring experiences
and can help the client clarify similarities and differences between the situations.
A nurse is caring for a client who tells the nurse that he is feeling very stressed and
overwhelmed. Which of the following responses should the nurse make? - Answer "Tell
me more about the stress you are feeling."
The nurse should encourage the client to share information about his perceptions of
stress by asking open-ended questions.
A nurse is talking with a client who is crying and appears anxious. The client states, "My
teenage daughter and I are always yelling and arguing." Which of the following
responses should the nurse make? - Answer "Let's discuss ways to calm the situation
the next time an argument starts."
Encouraging the formulation of a plan of action can assist the client to identify some
alternative actions for possible resolution of the situation.
A nurse is caring for a client who has a bruise on her left upper arm. The client
states,"The bruise is from when my partner grabbed my arm." Which of the following
responses should the nurse make? - Answer "Your partner grabbed your arm and
caused the bruise."
The nurse should restate the main idea of what the client is expressing. This conveys
that the nurse was listening and allows the client to have a clear idea of what was said,
which can help to avoid misunderstanding.
A nurse is caring for a client who expresses concern about his diagnosis. Which of the
following actions should the nurse take to demonstrate active listening? - Answer Lean
in toward the client.
The nurse should lean toward the client, conveying interest and involvement with the
client.
Communication Exam
A nurse is talking with a client who is recovering from a panic attack and tells the nurse
that he feels embarrassed by the situation. Which of the following responses should the
nurse make? - Answer "Have you experienced anything like this before?"
Encouraging comparison can help to bring out information about recurring experiences
and can help the client clarify similarities and differences between the situations.
A nurse is caring for a client who tells the nurse that he is feeling very stressed and
overwhelmed. Which of the following responses should the nurse make? - Answer "Tell
me more about the stress you are feeling."
The nurse should encourage the client to share information about his perceptions of
stress by asking open-ended questions.
A nurse is talking with a client who is crying and appears anxious. The client states, "My
teenage daughter and I are always yelling and arguing." Which of the following
responses should the nurse make? - Answer "Let's discuss ways to calm the situation
the next time an argument starts."
Encouraging the formulation of a plan of action can assist the client to identify some
alternative actions for possible resolution of the situation.
A nurse is caring for a client who has a bruise on her left upper arm. The client
states,"The bruise is from when my partner grabbed my arm." Which of the following
responses should the nurse make? - Answer "Your partner grabbed your arm and
caused the bruise."
The nurse should restate the main idea of what the client is expressing. This conveys
that the nurse was listening and allows the client to have a clear idea of what was said,
which can help to avoid misunderstanding.
A nurse is caring for a client who expresses concern about his diagnosis. Which of the
following actions should the nurse take to demonstrate active listening? - Answer Lean
in toward the client.
The nurse should lean toward the client, conveying interest and involvement with the
client.
