Chapter 1-4 Practice Quizzes
Employers often rank __________ skills among the most requested competencies. -
ANSWERcommunication
Which statement about writing in today's workplace is most accurate? -
ANSWERToday's workers will be expected to write a variety of messages using many
electronic technologies
Some trends in today's workplace include an emphasis on teamwork, an increase in
telecommuting, and __________. - ANSWERan increase in social media and changing
communication technologies
Which of the following statements about listening is most accurate? - ANSWERWe
spend more time listening on the job than reading, writing, or speaking.
Raul is attending a workshop, but he is having difficulty hearing the speaker because
the people behind him are talking. What type of barrier to effective listening is Raul
experiencing? - ANSWERPhysical barrier
Katelyn needs to participate in an important conference call. She shuts down her
computer, turns off her smartphone, and tells her assistant to hold all incoming calls for
the next hour. What technique is Katelyn using to improve her listening? -
ANSWERControlling her surroundings
Which is the most accurate statement about nonverbal behavior? - ANSWERThe
context of a communication setting can greatly affect the meaning of any nonverbal
behavior.
According to anthropologist Edward T. Hall, which social interaction zone describes
communication usually occurring at approximately 1.5 to 4 feet? - ANSWERPersonal
zone
Tony is conducting a team meeting, and he notices that Brittany rolls her eyes every
time he says something. Tony should __________. - ANSWERpolitely seek additional
information by saying, "I'm not sure that you really agree with my ideas. Do you have a
suggestion to improve them?"
__________ can be defined as "the complex system of values, traits, morals, and
customs shared by a society, region, or country." - ANSWERCulture
Which of the following best describes low-context cultures? - ANSWERIndividuals in
low-context cultures tend to be logical, analytical, and action oriented.
Some key dimensions of culture include context, individualism, power distance,
communication style, and __________. - ANSWERtime orientation
, Chapter 1-4 Practice Quizzes
Celene told her coworker, "I'm glad Jin will be working with us on our project. Because
he is Asian, he can create the budget because Asians are whizzes with math." Celene's
statement is an example of _______________. - ANSWERstereotyping
A culturally diverse workforce in which employees are tolerant of differences can benefit
both the organization and its employees. One way to improve tolerance is by
__________. - ANSWERpracticing empathy
You can improve your oral communication effectiveness with people who do not speak
English as their first language by__________. - ANSWERusing simple English
Technology has made writing less important in today's workplace. - ANSWERFalse
In today's workplace, soft skills such as communicating clearly, getting along with
coworkers, solving problems, and taking initiative are less important than technical or
hard skills. - ANSWERFalse
Most people can process information faster than speakers can talk. - ANSWERTrue
One of the best ways to become an active listener is to stop talking. - ANSWERTrue
It is impossible to not communicate. - ANSWERTrue
While your physical appearance delivers an important nonverbal message to others, the
physical appearance of your documents delivers an important nonverbal message as
well. - ANSWERTrue
The United States is an example of a high-context culture. - ANSWERFalse
The perception of time and the way time is used are culturally learned. - ANSWERTrue
The belief in the superiority of one's own culture is known as ethnocentrism. -
ANSWERTrue
The best way to manage a diverse workplace is to do everything possible to minimize or
eliminate differences. - ANSWERFalse
Surveys of employers and recruiters continually rank written communication skills as a
top skill set sought in applicants. Why are communication skills increasingly important? -
ANSWERBecause advancements in technology have increased the number of
messages being exchanged and the scope of the audiences who might receive these
messages
Linda Scarpino works for a telecommunications company in the sales department where
she regularly communicates with clients. Linda often works from home and uses her
Employers often rank __________ skills among the most requested competencies. -
ANSWERcommunication
Which statement about writing in today's workplace is most accurate? -
ANSWERToday's workers will be expected to write a variety of messages using many
electronic technologies
Some trends in today's workplace include an emphasis on teamwork, an increase in
telecommuting, and __________. - ANSWERan increase in social media and changing
communication technologies
Which of the following statements about listening is most accurate? - ANSWERWe
spend more time listening on the job than reading, writing, or speaking.
Raul is attending a workshop, but he is having difficulty hearing the speaker because
the people behind him are talking. What type of barrier to effective listening is Raul
experiencing? - ANSWERPhysical barrier
Katelyn needs to participate in an important conference call. She shuts down her
computer, turns off her smartphone, and tells her assistant to hold all incoming calls for
the next hour. What technique is Katelyn using to improve her listening? -
ANSWERControlling her surroundings
Which is the most accurate statement about nonverbal behavior? - ANSWERThe
context of a communication setting can greatly affect the meaning of any nonverbal
behavior.
According to anthropologist Edward T. Hall, which social interaction zone describes
communication usually occurring at approximately 1.5 to 4 feet? - ANSWERPersonal
zone
Tony is conducting a team meeting, and he notices that Brittany rolls her eyes every
time he says something. Tony should __________. - ANSWERpolitely seek additional
information by saying, "I'm not sure that you really agree with my ideas. Do you have a
suggestion to improve them?"
__________ can be defined as "the complex system of values, traits, morals, and
customs shared by a society, region, or country." - ANSWERCulture
Which of the following best describes low-context cultures? - ANSWERIndividuals in
low-context cultures tend to be logical, analytical, and action oriented.
Some key dimensions of culture include context, individualism, power distance,
communication style, and __________. - ANSWERtime orientation
, Chapter 1-4 Practice Quizzes
Celene told her coworker, "I'm glad Jin will be working with us on our project. Because
he is Asian, he can create the budget because Asians are whizzes with math." Celene's
statement is an example of _______________. - ANSWERstereotyping
A culturally diverse workforce in which employees are tolerant of differences can benefit
both the organization and its employees. One way to improve tolerance is by
__________. - ANSWERpracticing empathy
You can improve your oral communication effectiveness with people who do not speak
English as their first language by__________. - ANSWERusing simple English
Technology has made writing less important in today's workplace. - ANSWERFalse
In today's workplace, soft skills such as communicating clearly, getting along with
coworkers, solving problems, and taking initiative are less important than technical or
hard skills. - ANSWERFalse
Most people can process information faster than speakers can talk. - ANSWERTrue
One of the best ways to become an active listener is to stop talking. - ANSWERTrue
It is impossible to not communicate. - ANSWERTrue
While your physical appearance delivers an important nonverbal message to others, the
physical appearance of your documents delivers an important nonverbal message as
well. - ANSWERTrue
The United States is an example of a high-context culture. - ANSWERFalse
The perception of time and the way time is used are culturally learned. - ANSWERTrue
The belief in the superiority of one's own culture is known as ethnocentrism. -
ANSWERTrue
The best way to manage a diverse workplace is to do everything possible to minimize or
eliminate differences. - ANSWERFalse
Surveys of employers and recruiters continually rank written communication skills as a
top skill set sought in applicants. Why are communication skills increasingly important? -
ANSWERBecause advancements in technology have increased the number of
messages being exchanged and the scope of the audiences who might receive these
messages
Linda Scarpino works for a telecommunications company in the sales department where
she regularly communicates with clients. Linda often works from home and uses her
