WEek 3 Mid-term exam ALL ANSWERS 100% CORRECT AID GRADE A+ GUARANTEE GRADE A+

seeks to eliminate defects in goods services by preventing and correcting human-generated errors: Selected Answer: poka-yoke Correct Answer: poka-yoke Answer Feedback: (pp. 138, poka-yoke, or mistake proofing seeks to eliminate defects in goods services by preventing and correcting human-generated errors.) It is better to inspect quality of a product rather than to build it into the product. Selected Answer: False Correct Answer: False Answer Feedback: (See Table 1.1, pp. 10 - quality related decisions must ensure that quality is designed and built into all stages of producing and delivering goods and services to customers) The three primary business functions include: Selected Answer: Finance, Marketing, and Operations Correct Answer: Finance, Marketing, and Operations Answer Feedback: the operations function is one of the three primary functions, along with marketing and finance (pp. 5, 11) Make-to-stock (MTS) and make-to-order (MTO) process choices each offer relative advantages and disadvantages. Which of the following statements concerning MTS and MTO is true? Selected Answer: MTO typically allows for higher flexibility in product design offerings. Correct Answer: MTO typically allows for higher flexibility in product design offerings. Answer Feedback: (pp. 67 - MTO process has higher flexibility for product customization.) Low-contact service operations can work at average demand levels. Selected Answer: True Correct Answer: True Answer Feedback: (pp. 94 - Low-contact operations can work at average demand levels and smooth out the peaks and valley in demand). The basic foundation of TPS and JIT include all the following elements except? Selected Answer: increased product development times Correct Answer: increased product development times Answer Feedback: (pp. 132 - The second paragraph of Section 7.1 clearly explains that options a to e were the foundations of TPS or JIT. Outsourcing is the export of service activities such as workforce recruiting, payroll management, and call center functions to other countries. Selected Answer: False Correct Answer: False Answer Feedback: (pp. 97 - the correct answer is offshoring) Which of the following statements concerning the relationship among corporate, business and functional strategies is correct? Selected Answer: Corporate strategies guide the development of business strategies, which guide the development of functional strategies. Correct Answer: Corporate strategies guide the development of business strategies, which guide the development of functional strategies. Answer Feedback: (Fig 2.1 and pp. 22 and 23 - business strategy follows from the corporate strategy and defines how each particular business with compete) A sugar refinery would typically use a batch flow production system. Selected Answer: False Correct Answer: False Answer Feedback: (Fig. 4-5, pp 72, a sugar refinery uses a continuous production flow.) Mass customization depends on economies of scope rather than economies of scale. Selected Answer: True Correct Answer: True Answer Feedback: TRUE (pp. 75, mass customization generates a high variety of products from a single process). An "integrated supply program" should include: Selected Answer: Both a and b Correct Answer: a, b, and c Answer Feedback: (pp. 148, all the above and long term strategic relationships are the four features of an "integrated supply program.")