A group of staff nurses is ANS: B
. dissatisfied with the new ideas The nurse manager should serve as a
HESI 101 LEADERSHIP EXAM QUESTIONS AND ANSWERS
presented by the newly hired nurse
CORRECT/VERIFIED RATEDchange agent, assisting others in
A+ ASSURED SUCCESS NEW
manager. The
UPDATE 2022staff wants to ke understanding the importance,
ep
their old procedures, and they resist necessity, impact, and process of
the changes. Conflict arises from: change.
a. Group decision-making options.
b. Perceptions of incompatibility.
c. Increases in group cohesiveness.
d. Debates, negotiations, and
compromises.
In designing a new healthcare ANS: A, B, C
. facility, it is particularly important Although the potential for violence
to pay close attention to safety and aggression exists in all healthcare
elements related to violence and settings, emergency, psychiatric, and
aggression in which of the following geriatric settings are at particular risk
settings? (Select all that apply.) for violence.
a. Emergency
b. Psychiatry
c. Gerontology
d. Maternal-child
Nurses entering into the ANS: A, B, C, D, E
. workforce today are faced with By nature, conflict is potentially
which of the following relationships present in all interpersonal situations.
that could create organizational The nurse manager should create an
conflict? (Select all that apply.) environment that recognizes and
HESI 101 LEADERSHIP
a. Nurse-physician relationshipEXAMvalues
QUESTIONS
differences in AND ANSWERS
staff, physicians,
CORRECT/VERIFIED
b. Nurse-nurse relationship RATEDpatients,
A+ ASSURED SUCCESS NEW
and communities.
UPDATE 2022 relationship
c. Nurse-patient
d. Nurse-chief nursing officer
relationship
e. Nurse-auxiliary personnel
, Advocacy is best represented by: d. Providing support to families when a
a. Establishing private and family member is brought into trauma
professional networking . Your healthcare organization
systems. . places a high value on workplace safety and
b. Asking social services to handle integrates this into all aspects of
clients' concerns. administrative and patient care processes. A
c. Identifying community a unit manager, you thoroughly endorse this
support groups. direction, and during the selection and hirin
d. Empowering others by of new staff, you consistently:
promoting self-determination. a. Refuse to hire applicants who are pushy
Which of the following activities during interviews.
. would represent a customer-friendly b. Thoroughly follow up with all
approach in a healthcare setting?
(Select all that apply.)
a. Sending a patient with a
migraine headache to wait in the
emergency room sitting area so that
a patient with chest pain can be
seen
b. Repeating patient history
information to the admitting
clerk, the admitting nurse, and the
ultrasound technician
c. Ensuring that birthing
preferences are on file and available
when a laboring mother comes in
,others.
ANS: B
Sporadic work histories and a
"pushy" attitude may or may not be
associated with aggression and
ANS: B, C, D
violence. Checking references
Service is a measure of
thoroughly helps to effectively check
what matters to the patient;
out impressions gained during the
quality is a measure of how
interview and may yield useful
well a standard is met.
information about issues related to
Although the patient with
violence and aggression in previous
chest pain is seen first, and
employment.
this decision would be
consistent with usual
practices associated with
triaging, customer- friendly
approaches would lead to
approaches that enable
handling of patients with
urgent rather than
emergency health
concerns.
, references before offering a position. manager understands that interpersonal
c. Ask applicants during the conflict arises when:
interview if drug or alcohol abuse is a. Risk taking seems to be
a problem. unavoidable.
d. Refuse to interview applicants b. People see events differently.
with sporadic work histories. c. Personal and professional priorities do n
. As part of performance appraisal, match.
. the nurse manager designs strategies d. The ways in which people should act do
to acknowledge staff members. What not match the ways in which they do act.
practices by the nurse manager best 2. You need to terminate Gregory,
acknowledge staff accountability and . who has had a long-standing history of
contribution? conflict with you and the staff, and who
a. Providing new and varied recently was charged with theft
learning experiences for staff
members
b. Fostering group
cohesiveness through
standardization of unit
activities
c. Allowing professionals
greater influence over their
practices
d. Giving recognition for success
and support for failure to staff
members
2. Two staff nurses are arguing about
. working on holidays. In trying to
resolve this conflict, the nurse
. dissatisfied with the new ideas The nurse manager should serve as a
HESI 101 LEADERSHIP EXAM QUESTIONS AND ANSWERS
presented by the newly hired nurse
CORRECT/VERIFIED RATEDchange agent, assisting others in
A+ ASSURED SUCCESS NEW
manager. The
UPDATE 2022staff wants to ke understanding the importance,
ep
their old procedures, and they resist necessity, impact, and process of
the changes. Conflict arises from: change.
a. Group decision-making options.
b. Perceptions of incompatibility.
c. Increases in group cohesiveness.
d. Debates, negotiations, and
compromises.
In designing a new healthcare ANS: A, B, C
. facility, it is particularly important Although the potential for violence
to pay close attention to safety and aggression exists in all healthcare
elements related to violence and settings, emergency, psychiatric, and
aggression in which of the following geriatric settings are at particular risk
settings? (Select all that apply.) for violence.
a. Emergency
b. Psychiatry
c. Gerontology
d. Maternal-child
Nurses entering into the ANS: A, B, C, D, E
. workforce today are faced with By nature, conflict is potentially
which of the following relationships present in all interpersonal situations.
that could create organizational The nurse manager should create an
conflict? (Select all that apply.) environment that recognizes and
HESI 101 LEADERSHIP
a. Nurse-physician relationshipEXAMvalues
QUESTIONS
differences in AND ANSWERS
staff, physicians,
CORRECT/VERIFIED
b. Nurse-nurse relationship RATEDpatients,
A+ ASSURED SUCCESS NEW
and communities.
UPDATE 2022 relationship
c. Nurse-patient
d. Nurse-chief nursing officer
relationship
e. Nurse-auxiliary personnel
, Advocacy is best represented by: d. Providing support to families when a
a. Establishing private and family member is brought into trauma
professional networking . Your healthcare organization
systems. . places a high value on workplace safety and
b. Asking social services to handle integrates this into all aspects of
clients' concerns. administrative and patient care processes. A
c. Identifying community a unit manager, you thoroughly endorse this
support groups. direction, and during the selection and hirin
d. Empowering others by of new staff, you consistently:
promoting self-determination. a. Refuse to hire applicants who are pushy
Which of the following activities during interviews.
. would represent a customer-friendly b. Thoroughly follow up with all
approach in a healthcare setting?
(Select all that apply.)
a. Sending a patient with a
migraine headache to wait in the
emergency room sitting area so that
a patient with chest pain can be
seen
b. Repeating patient history
information to the admitting
clerk, the admitting nurse, and the
ultrasound technician
c. Ensuring that birthing
preferences are on file and available
when a laboring mother comes in
,others.
ANS: B
Sporadic work histories and a
"pushy" attitude may or may not be
associated with aggression and
ANS: B, C, D
violence. Checking references
Service is a measure of
thoroughly helps to effectively check
what matters to the patient;
out impressions gained during the
quality is a measure of how
interview and may yield useful
well a standard is met.
information about issues related to
Although the patient with
violence and aggression in previous
chest pain is seen first, and
employment.
this decision would be
consistent with usual
practices associated with
triaging, customer- friendly
approaches would lead to
approaches that enable
handling of patients with
urgent rather than
emergency health
concerns.
, references before offering a position. manager understands that interpersonal
c. Ask applicants during the conflict arises when:
interview if drug or alcohol abuse is a. Risk taking seems to be
a problem. unavoidable.
d. Refuse to interview applicants b. People see events differently.
with sporadic work histories. c. Personal and professional priorities do n
. As part of performance appraisal, match.
. the nurse manager designs strategies d. The ways in which people should act do
to acknowledge staff members. What not match the ways in which they do act.
practices by the nurse manager best 2. You need to terminate Gregory,
acknowledge staff accountability and . who has had a long-standing history of
contribution? conflict with you and the staff, and who
a. Providing new and varied recently was charged with theft
learning experiences for staff
members
b. Fostering group
cohesiveness through
standardization of unit
activities
c. Allowing professionals
greater influence over their
practices
d. Giving recognition for success
and support for failure to staff
members
2. Two staff nurses are arguing about
. working on holidays. In trying to
resolve this conflict, the nurse
