Chapter 1
Multiple Choice
1. According to Cox and Blake, valuing diversity can benefit organizations in which of
the following areas?
A. Cost, resource acquisition, marketing, creativity, problem solving, and system
flexibility.
B. Cost, financial remuneration, accounting, creativity, problem configuration, and
system flexibility.
C. Organizational commitment, marketing, accounting, creativity, problem
configuration, and financial stability.
D. Organizational commitment, advertising, creativity, problem configuration, and
financial stability.
E. None of the above.
Answer: A, p. 3
2. The term “ethnicity” refers to:
A. differences between Hispanics and Asians.
B. a shared national origin or cultural heritage among people.
C. biological differences identifiable by scientists.
D. race
E. all of the above.
Answer: B, p. 6
,3. In their 1987 research on the changes that would occur in the nature of work and in
the demographic background of workers in the 21st century, Johnston and Packer
stated that:
A. by the year 2000, 85% of the workforce would be women and minorities.
B. by the year 2000, 65% of the workforce would be women and minorities.
C. by the year 2000, 85% of the net new entrants to the workforce would be women
and minorities.
D. by the year 2000, White men would be a very small minority of the workforce.
E. none of the above.
Answer: C, p. 7
4. According to the text, which of the following statements is true of the demographic
makeup of the workforce?
A. Blacks are about 25% of the workforce.
B. Whites are about 50% of the workforce.
C. Whites are about 75% of the workforce.
D. Whites are about 90% of the workforce.
E. The representation of Hispanics in the workforce is declining.
Answer: C, p. 9
5. Which of the following most closely describes the education levels of the U.S.
population?
,A. Less than 50% of the population graduates high school each year.
B. About a quarter of the population has at least a college degree.
C. About 50% of the population has at least a college degree.
D. Fewer people are graduating high school each year than in the past.
E. Neither of the above closely describes the education levels of the U.S. population.
Answer: B., p. 8
6. Among the costs associated with doing a poor job integrating workers from various
backgrounds is:
A. Exit interviews.
B. Lost productivity while positions are unfilled.
C. Recruiting costs.
D. A, B., and C above.
E. A and C only above.
Answer: D., p. 11
7. Which of the following statements accurately describes research on the
performance of diverse groups compared with homogeneous groups?
A. Initially, the diverse groups performed better because they were more tolerant of
each others’ differences.
B. Over time, the diverse groups performed worse because they were less tolerant of
each others’ differences and felt comfortable expressing this discomfort.
C. Initially, the homogeneous groups outperformed the diverse groups, but by the end
of the semester, the diverse groups outperformed the homogeneous groups.
, D. A and B only above.
E. A, B, and C above.
Answer, C, p. 15
8. Which of the following are some of the potential negative outcomes that may be
consequences of increased diversity?
A. Dysfunctional communication processes.
B. Harassment.
C. Perceptions non-traditional workers are unqualified.
D. Lowered attachment, commitment, and satisfaction.
E. All of the above.
Answer, E, p. 17
9. Individual benefits of working and learning in diverse environments documented by
researchers include:
A. Being able to take the perspective of others.
B. Higher grades for students.
C. Seeing diversity as being divisive, but beneficial nonetheless.
D. Greater attachment to members of one’s own groups.
E. All of the above.
Answer, A, p. 18
Multiple Choice
1. According to Cox and Blake, valuing diversity can benefit organizations in which of
the following areas?
A. Cost, resource acquisition, marketing, creativity, problem solving, and system
flexibility.
B. Cost, financial remuneration, accounting, creativity, problem configuration, and
system flexibility.
C. Organizational commitment, marketing, accounting, creativity, problem
configuration, and financial stability.
D. Organizational commitment, advertising, creativity, problem configuration, and
financial stability.
E. None of the above.
Answer: A, p. 3
2. The term “ethnicity” refers to:
A. differences between Hispanics and Asians.
B. a shared national origin or cultural heritage among people.
C. biological differences identifiable by scientists.
D. race
E. all of the above.
Answer: B, p. 6
,3. In their 1987 research on the changes that would occur in the nature of work and in
the demographic background of workers in the 21st century, Johnston and Packer
stated that:
A. by the year 2000, 85% of the workforce would be women and minorities.
B. by the year 2000, 65% of the workforce would be women and minorities.
C. by the year 2000, 85% of the net new entrants to the workforce would be women
and minorities.
D. by the year 2000, White men would be a very small minority of the workforce.
E. none of the above.
Answer: C, p. 7
4. According to the text, which of the following statements is true of the demographic
makeup of the workforce?
A. Blacks are about 25% of the workforce.
B. Whites are about 50% of the workforce.
C. Whites are about 75% of the workforce.
D. Whites are about 90% of the workforce.
E. The representation of Hispanics in the workforce is declining.
Answer: C, p. 9
5. Which of the following most closely describes the education levels of the U.S.
population?
,A. Less than 50% of the population graduates high school each year.
B. About a quarter of the population has at least a college degree.
C. About 50% of the population has at least a college degree.
D. Fewer people are graduating high school each year than in the past.
E. Neither of the above closely describes the education levels of the U.S. population.
Answer: B., p. 8
6. Among the costs associated with doing a poor job integrating workers from various
backgrounds is:
A. Exit interviews.
B. Lost productivity while positions are unfilled.
C. Recruiting costs.
D. A, B., and C above.
E. A and C only above.
Answer: D., p. 11
7. Which of the following statements accurately describes research on the
performance of diverse groups compared with homogeneous groups?
A. Initially, the diverse groups performed better because they were more tolerant of
each others’ differences.
B. Over time, the diverse groups performed worse because they were less tolerant of
each others’ differences and felt comfortable expressing this discomfort.
C. Initially, the homogeneous groups outperformed the diverse groups, but by the end
of the semester, the diverse groups outperformed the homogeneous groups.
, D. A and B only above.
E. A, B, and C above.
Answer, C, p. 15
8. Which of the following are some of the potential negative outcomes that may be
consequences of increased diversity?
A. Dysfunctional communication processes.
B. Harassment.
C. Perceptions non-traditional workers are unqualified.
D. Lowered attachment, commitment, and satisfaction.
E. All of the above.
Answer, E, p. 17
9. Individual benefits of working and learning in diverse environments documented by
researchers include:
A. Being able to take the perspective of others.
B. Higher grades for students.
C. Seeing diversity as being divisive, but beneficial nonetheless.
D. Greater attachment to members of one’s own groups.
E. All of the above.
Answer, A, p. 18
