HSC RO21 LO1
What are rights? - Answer Something everyone is legally entitled to, set out and
supported by legislation.
What is choice? - Answer Giving individuals options and control over what they do, such
as what they eat or where they stay.
What is confidentiality? - Answer Protecting all personal data and information, only
sharing it on a need-to-know basis.
What is protection from abuse and harm? - Answer Following safeguarding procedures
to protect individuals and applying the Health and Safety at Work Act.
What is equal and fair treatment? - Answer Treating everyone according to their
individual needs without discrimination, in accordance to the Equality Act.
What is consultation? - Answer Asking for opinions and reviewing options with an
individual about the care they would like to receive.
What are the 5 rights of individuals? - Answer -Choice
-Confidentiality
-Protection from abuse and harm
-Equal and fair treatment
-Consultation
Why is it important to maintain the rights? - Answer To ensure that individuals:
-feel valued
-have high self esteem
-feel empowered
-feel in control of their lives
-are confident and trustworthy of the service
-feel safe
-have equality of access to the service
-have their needs met
How can we use vocabulary that can be understood? - Answer -No jargon; specialist
terminology must be explained
-Age appropriate vocabulary
-Simplified language for young children, individuals with learning difficulties or with
dementia
-Using interpreters or translators
How can we not be patronising? - Answer -Use positive body language
-No sarcasm or talking down to the individuals
-Politeness
-Make them feel as if they are being taken seriously
-Be patient
, HSC RO21 LO1
-Do not ignore or be rude about their views that you may not agree with
How can we adapt communication to meet individual needs or the situation? - Answer -
Stressing the key words
-Slowing the pace if necessary
-Increasing the tone of voice (but not shouting!)
-Repeating where appropriate and necessary
-Using gestures, flash cards or pictures
-Using of communication aids, such as the loop system
-Using specialist methods, such as braille or sign language
-Using technological aids, such as Dynavox or Lightwriter
How can we listen to individuals needs? - Answer -Active listening and displaying an
interest in what the individual is saying
-Ask the individual rather than making assumptions about their wants or needs
-Concentrate on what they are saying, as this can encourage them to communicate
more openly
What are the 4 ways of communicating effectively? - Answer -Using vocabulary that can
be understood
-Not being patronising
-Adapting communication to to meet individual needs or the situation
-Listening to individuals needs
Why is it important to use effective communication? - Answer Because it means care
workers can establish good relationships with one another and the clients.
How does providing opening and closing times for the service support rights? - Answer -
So the individual knows when they can access the services
-So their time is not wasted attending when services are not available
How does providing contact details for the service support rights? - Answer -So that
clients can communicate with the service provider
How does providing information about the type of care provided support rights? -
Answer -So the individual can choose what is most appropriate for them
-Informed choices can be made
-Service users can have a say in the care or treatment they receive
How does providing information about the location of the service support rights? -
Answer -So service users are aware of where they can find specific services
How does providing information about available alternatives support rights? - Answer -
Having different options empowers individuals to take control of their own decisions.
-So the individual can choose what type of care or treatment is most appropriate and
preferable
What are rights? - Answer Something everyone is legally entitled to, set out and
supported by legislation.
What is choice? - Answer Giving individuals options and control over what they do, such
as what they eat or where they stay.
What is confidentiality? - Answer Protecting all personal data and information, only
sharing it on a need-to-know basis.
What is protection from abuse and harm? - Answer Following safeguarding procedures
to protect individuals and applying the Health and Safety at Work Act.
What is equal and fair treatment? - Answer Treating everyone according to their
individual needs without discrimination, in accordance to the Equality Act.
What is consultation? - Answer Asking for opinions and reviewing options with an
individual about the care they would like to receive.
What are the 5 rights of individuals? - Answer -Choice
-Confidentiality
-Protection from abuse and harm
-Equal and fair treatment
-Consultation
Why is it important to maintain the rights? - Answer To ensure that individuals:
-feel valued
-have high self esteem
-feel empowered
-feel in control of their lives
-are confident and trustworthy of the service
-feel safe
-have equality of access to the service
-have their needs met
How can we use vocabulary that can be understood? - Answer -No jargon; specialist
terminology must be explained
-Age appropriate vocabulary
-Simplified language for young children, individuals with learning difficulties or with
dementia
-Using interpreters or translators
How can we not be patronising? - Answer -Use positive body language
-No sarcasm or talking down to the individuals
-Politeness
-Make them feel as if they are being taken seriously
-Be patient
, HSC RO21 LO1
-Do not ignore or be rude about their views that you may not agree with
How can we adapt communication to meet individual needs or the situation? - Answer -
Stressing the key words
-Slowing the pace if necessary
-Increasing the tone of voice (but not shouting!)
-Repeating where appropriate and necessary
-Using gestures, flash cards or pictures
-Using of communication aids, such as the loop system
-Using specialist methods, such as braille or sign language
-Using technological aids, such as Dynavox or Lightwriter
How can we listen to individuals needs? - Answer -Active listening and displaying an
interest in what the individual is saying
-Ask the individual rather than making assumptions about their wants or needs
-Concentrate on what they are saying, as this can encourage them to communicate
more openly
What are the 4 ways of communicating effectively? - Answer -Using vocabulary that can
be understood
-Not being patronising
-Adapting communication to to meet individual needs or the situation
-Listening to individuals needs
Why is it important to use effective communication? - Answer Because it means care
workers can establish good relationships with one another and the clients.
How does providing opening and closing times for the service support rights? - Answer -
So the individual knows when they can access the services
-So their time is not wasted attending when services are not available
How does providing contact details for the service support rights? - Answer -So that
clients can communicate with the service provider
How does providing information about the type of care provided support rights? -
Answer -So the individual can choose what is most appropriate for them
-Informed choices can be made
-Service users can have a say in the care or treatment they receive
How does providing information about the location of the service support rights? -
Answer -So service users are aware of where they can find specific services
How does providing information about available alternatives support rights? - Answer -
Having different options empowers individuals to take control of their own decisions.
-So the individual can choose what type of care or treatment is most appropriate and
preferable
