Principles of Management C483 WGU
Accommodation Ans: A style of dealing with conflict involving cooperation on behalf of the
other party but not being assertive about one's own interests
Accounting audits Ans: Procedures used to verify accounting reports and statements
Acquisition Ans: One firm buying another
Activity-Based costing (ABC) Ans: A method of cost accounting designed to identify streams of
activity and then to allocate costs across particular business processes according to the mount of
time employees devote to particular activities
Adapters Ans: Companies that take the current industry structure and its evolution as givens,
and choose where to compete.
Adverse impact Ans: When a seemingly neutral employment practice has a disproportionately
negative effect on a protected group.
Advertising support model Ans: Charging fees to advertise on a site.
affective conflict Ans: Emotional disagreement directed toward other people
affiliate model Ans: Charging fees to direct site visitors to other companies' sites
affirmative action Ans: Special efforts to recruit and hire qualified members of groups that have
been discriminated against in the past.
Alderfer's ERG theory Ans: A human needs theory postulating that people have three basic sets
of needs that can operate simultaneously
arbitration Ans: The use of a neutral third party to resolve a labor dispute.
assessment center Ans: A managerial performance test in which candidates participate in a
variety of exercises and situations.
assets Ans: The values of the various items the corporation owns.
Authentic leadership Ans: A style in which the leader is true to himself or herself while leading
autocratic leadership Ans: A form of leadership in which the leader makes decisions on his or
her own and then announces those decisions to the group
,autonomous work groups Ans: Groups that control decisions about and excution of a complete
range of tasks
avoidance Ans: A reaction to conflict that involves ignoring the problem by doing nothing at all,
or deemphasizing the disagreement.
balance sheet Ans: A report that shows the financial picture of a company at a given time and
itemizes assets, liabilities, and stockholders' equity
balanced scorecard Ans: Control system combining four sets of performance measures:
financial, customer, business process, and learning and growth
barriers to entry Ans: Conditions that prevent new companies from entering an industry
behavioral approach Ans: a leadership perspective that attempts to identify what good leaders
do-that is, what behaviors they exhibit
benchmarking Ans: The process of comparing an organization's practices and technologies with
those of other companies.
Bootlegging Ans: Informal work on projects, other than those officially assigned, of employees'
own choosing and initiative
boundaryless organization Ans: organization in which there are no barriers to information flow.
bounded rationality Ans: `A less-than-perfect form of rationality in which decisions makers
cannot be perfectly rational because decisions are complex and complete information is
unavailable or cannot be fully processed.
Brainstorming Ans: A process in which group members generate as many ideas about a problem
as they can; criticism is withheld until all ideas have been proposed.
bridge leaders Ans: A leader who bridges conflicting value systems or different cultures.
broker Ans: A person who assembles and coordinates participants in a network
budgeting Ans: The process of investigating what is being done and comparing the results with
the corresponding budget data to verify accomplishments or remedy differences; also called
budgetary controlling
buffering Ans: Creating supplies of excess resources in case of unpredictable needs
bureaucratic control Ans: The use of rules, regulations, and authority to guide performance
business incubators Ans: Protected environments for new, small businesses
, business plan Ans: A formal planning step that focuses on the entire venture and describes all
the elements involved in starting it.
Business strategy Ans: The major actions by which a business competes in a particular industry
or market
Cafeteria benefit program Ans: An employee benefit program in which employees choose from
a menu of options to create a benefit package tailored to their needs.
Caux Principles Ans: Ethical principles established by international executives based in Caux,
Switzerland, in collaboration with business leaders from Japan, Europe, and the United States.
centralized organization Ans: An organization in which high-level executives make most
decisions and pass them down to lower levels for implementation.
certainty Ans: The state that exists when decision makers have accurate and comprehensive
information.
charismatic leader Ans: A person who is dominant, self-confident, convinced of the moral
righteousness of his or her beliefs, and able to arouse a sense of excitement and adventure in
followers.
chief information officer (CIO) Ans: Executive in charge of information technology strategy and
development.
clan control Ans: Control based on the norms, values, shared goals, and trust among group
members.
coaching Ans: Dialogue with a goal of helping another be more effective and achieve his or her
full potential on the job.
coalitional model Ans: Model of organizational decision making in which groups with differing
preferences use power and negotiation to influence decisions.
cognitive conflict Ans: Issue-based differences in perspectives or judgments.
cohesiveness Ans: The degree to which a group is attractive to its members, members are
motivated to remain in the group, and members influence one another.
collaboration Ans: A style of dealing with conflict emphasizing both cooperation and
assertiveness to maximize both parties' satisfaction.
comparable worth Ans: Principle of equal pay for different jobs of equal worth.
competing Ans: A style of dealing with conflict involving strong focus on one's own goals and
little or no concern for the other person's goals.
Accommodation Ans: A style of dealing with conflict involving cooperation on behalf of the
other party but not being assertive about one's own interests
Accounting audits Ans: Procedures used to verify accounting reports and statements
Acquisition Ans: One firm buying another
Activity-Based costing (ABC) Ans: A method of cost accounting designed to identify streams of
activity and then to allocate costs across particular business processes according to the mount of
time employees devote to particular activities
Adapters Ans: Companies that take the current industry structure and its evolution as givens,
and choose where to compete.
Adverse impact Ans: When a seemingly neutral employment practice has a disproportionately
negative effect on a protected group.
Advertising support model Ans: Charging fees to advertise on a site.
affective conflict Ans: Emotional disagreement directed toward other people
affiliate model Ans: Charging fees to direct site visitors to other companies' sites
affirmative action Ans: Special efforts to recruit and hire qualified members of groups that have
been discriminated against in the past.
Alderfer's ERG theory Ans: A human needs theory postulating that people have three basic sets
of needs that can operate simultaneously
arbitration Ans: The use of a neutral third party to resolve a labor dispute.
assessment center Ans: A managerial performance test in which candidates participate in a
variety of exercises and situations.
assets Ans: The values of the various items the corporation owns.
Authentic leadership Ans: A style in which the leader is true to himself or herself while leading
autocratic leadership Ans: A form of leadership in which the leader makes decisions on his or
her own and then announces those decisions to the group
,autonomous work groups Ans: Groups that control decisions about and excution of a complete
range of tasks
avoidance Ans: A reaction to conflict that involves ignoring the problem by doing nothing at all,
or deemphasizing the disagreement.
balance sheet Ans: A report that shows the financial picture of a company at a given time and
itemizes assets, liabilities, and stockholders' equity
balanced scorecard Ans: Control system combining four sets of performance measures:
financial, customer, business process, and learning and growth
barriers to entry Ans: Conditions that prevent new companies from entering an industry
behavioral approach Ans: a leadership perspective that attempts to identify what good leaders
do-that is, what behaviors they exhibit
benchmarking Ans: The process of comparing an organization's practices and technologies with
those of other companies.
Bootlegging Ans: Informal work on projects, other than those officially assigned, of employees'
own choosing and initiative
boundaryless organization Ans: organization in which there are no barriers to information flow.
bounded rationality Ans: `A less-than-perfect form of rationality in which decisions makers
cannot be perfectly rational because decisions are complex and complete information is
unavailable or cannot be fully processed.
Brainstorming Ans: A process in which group members generate as many ideas about a problem
as they can; criticism is withheld until all ideas have been proposed.
bridge leaders Ans: A leader who bridges conflicting value systems or different cultures.
broker Ans: A person who assembles and coordinates participants in a network
budgeting Ans: The process of investigating what is being done and comparing the results with
the corresponding budget data to verify accomplishments or remedy differences; also called
budgetary controlling
buffering Ans: Creating supplies of excess resources in case of unpredictable needs
bureaucratic control Ans: The use of rules, regulations, and authority to guide performance
business incubators Ans: Protected environments for new, small businesses
, business plan Ans: A formal planning step that focuses on the entire venture and describes all
the elements involved in starting it.
Business strategy Ans: The major actions by which a business competes in a particular industry
or market
Cafeteria benefit program Ans: An employee benefit program in which employees choose from
a menu of options to create a benefit package tailored to their needs.
Caux Principles Ans: Ethical principles established by international executives based in Caux,
Switzerland, in collaboration with business leaders from Japan, Europe, and the United States.
centralized organization Ans: An organization in which high-level executives make most
decisions and pass them down to lower levels for implementation.
certainty Ans: The state that exists when decision makers have accurate and comprehensive
information.
charismatic leader Ans: A person who is dominant, self-confident, convinced of the moral
righteousness of his or her beliefs, and able to arouse a sense of excitement and adventure in
followers.
chief information officer (CIO) Ans: Executive in charge of information technology strategy and
development.
clan control Ans: Control based on the norms, values, shared goals, and trust among group
members.
coaching Ans: Dialogue with a goal of helping another be more effective and achieve his or her
full potential on the job.
coalitional model Ans: Model of organizational decision making in which groups with differing
preferences use power and negotiation to influence decisions.
cognitive conflict Ans: Issue-based differences in perspectives or judgments.
cohesiveness Ans: The degree to which a group is attractive to its members, members are
motivated to remain in the group, and members influence one another.
collaboration Ans: A style of dealing with conflict emphasizing both cooperation and
assertiveness to maximize both parties' satisfaction.
comparable worth Ans: Principle of equal pay for different jobs of equal worth.
competing Ans: A style of dealing with conflict involving strong focus on one's own goals and
little or no concern for the other person's goals.
