ISS SAMENVATTING
Week 1 - The role of CIO’s (8pts) 3
1.1 Strategic Alignment Model (SAM) 3
1.2 Business operation 3
1.3 IT operation 4
1.4 Business strategy 5
1.5 IS/IT strategy differences 7
1.6. Alignment types 8
Week 2 - CIO competence (4pts) 12
2.1. Understanding theories (1pt) 12
2.2. CIO competencies (2pts) 12
2.3. Identifying mission-critical resources (1pt) 13
Week 3 - The cost and value of IT (6pts) 15
3.1. Controlling IT cost (2pts) 15
3.2. Showing the value of IT (4pts) 17
Week 4 - Project management & termination (4pts) 21
4.1. Agile vs Waterfall project management (2pts) 21
4.2. Terminate a project successfully (2pts) 24
Week 5 - IT governance and board (5pts) 27
5.1. IT integration systems (1pt) 27
5.2. IT governance (3pts) 30
5.3. Board’s IT governance cube (1pt) 33
Week 6 - IT risk & crisis communication (5pts) 34
6.1. IT crisis response (3pts) 34
6.2. Customer contact strategy after a data breach (2pts) 36
Week 7 - Trust in CIO & social media (5pts) 37
7.1. Trust in the CIO (2pts) 37
7.2. Managing CIO blockers 38
7.3. Spotting emerging technologies (1pt) 39
7.4. Social media policy (2pts) 40
Week 8 - Strategic IT planning (guest lecture) (2pts) 42
1
,Week 9: IT outsourcing (5pts) 45
9.1. IT contract (1pt) 45
9.2. Service delivery model (2pts) 47
9.3. Vendor selection (2pts) 50
Week 10: IT standardization & innovation (7pts) 51
10.1. IT standardization (4pts) 51
10.2. IT innovation (3pts) 53
Week 11: Architectural principles (guest lecture) (2pts) 54
Week 12: Procurement- & vendor management, and the cloud (guest lecture) (2pts) 55
2
,Week 1 - The role of CIO’s (8pts)
1.1 Strategic Alignment Model (SAM)
Business strategy: a long term plan of actions for
business.
IS/IT strategy: a long term plan of actions for IS/IT.
Business operation: how the business is operated.
IT operations: how information systems or
information technologies are operated.
1.2 Business operation
Business process: a process designed for or used by an organization
Organizational chart: the structure of an organization in terms of control, power, and chain of
commands
● Board of directors
○ Represents shareholders
○ Monitors the company (no illegal activities, value creation, threats)
○ Advices the CEO
○ Makes decisions about major issues
○ Creates general policies
● Chief Executive Officer (CEO)
○ Highest ranking executive
○ Appointed by the board
○ The public face of the company
○ Makes major corporate decisions about
operations, resources and long-term goals
● Chief Operating Officer (COO)
○ Often second in the chain of command
○ Oversees day-to-day activities
○ Executes the business plans
● Chief Financial Officer (CFO)
○ Head of Financial Management
○ Tracks cash flow
○ Creates financial reports
● Chief Marketing Officer (CMO)
○ 4P: product, price, place, promotion
● Chief Information Officer (CIO)
○ Highest level IT executive
3
, 1.3 IT operation
IS vs. IT
● Information system: refers to a system that facilitates gathering, processing, storing,
using and disseminating information. Can be paper-based or automated by computers.
● Information technology: refers to the use of computers to implement information
systems. So, a computer-based IS.
IT management capabilities: capabilities related to adding, maintaining, removing and using IT
assets effectively and efficiently. Consists of:
● IT management processes
● IT management organization.
IT assets: valuable IT-related people or things:
● User interface: where interaction with the application takes place.
● Data and databases: where data is stored.
● IT process: roles are either business applications or users.
● IT staff: employees who carry out different tasks in the IT department.
● Business software application: a computer program used to perform business
activities, e.g. Canvas/Osiris.
Business application types:
Business application type Supports Facilitates
Operational/transaction support Controlling and monitoring the day- Operational efficiency
system to-day operations
Market information system Monitoring product sales, trends, Flexibility in responding to the
etc. market
Strategic decision support system Long-term planning and Futurity, proactiveness, analysis
internal/external analyses
Inter-organizational system Exchange of data between an Coordination of companies
organization and its suppliers,
customers and government.
4
Week 1 - The role of CIO’s (8pts) 3
1.1 Strategic Alignment Model (SAM) 3
1.2 Business operation 3
1.3 IT operation 4
1.4 Business strategy 5
1.5 IS/IT strategy differences 7
1.6. Alignment types 8
Week 2 - CIO competence (4pts) 12
2.1. Understanding theories (1pt) 12
2.2. CIO competencies (2pts) 12
2.3. Identifying mission-critical resources (1pt) 13
Week 3 - The cost and value of IT (6pts) 15
3.1. Controlling IT cost (2pts) 15
3.2. Showing the value of IT (4pts) 17
Week 4 - Project management & termination (4pts) 21
4.1. Agile vs Waterfall project management (2pts) 21
4.2. Terminate a project successfully (2pts) 24
Week 5 - IT governance and board (5pts) 27
5.1. IT integration systems (1pt) 27
5.2. IT governance (3pts) 30
5.3. Board’s IT governance cube (1pt) 33
Week 6 - IT risk & crisis communication (5pts) 34
6.1. IT crisis response (3pts) 34
6.2. Customer contact strategy after a data breach (2pts) 36
Week 7 - Trust in CIO & social media (5pts) 37
7.1. Trust in the CIO (2pts) 37
7.2. Managing CIO blockers 38
7.3. Spotting emerging technologies (1pt) 39
7.4. Social media policy (2pts) 40
Week 8 - Strategic IT planning (guest lecture) (2pts) 42
1
,Week 9: IT outsourcing (5pts) 45
9.1. IT contract (1pt) 45
9.2. Service delivery model (2pts) 47
9.3. Vendor selection (2pts) 50
Week 10: IT standardization & innovation (7pts) 51
10.1. IT standardization (4pts) 51
10.2. IT innovation (3pts) 53
Week 11: Architectural principles (guest lecture) (2pts) 54
Week 12: Procurement- & vendor management, and the cloud (guest lecture) (2pts) 55
2
,Week 1 - The role of CIO’s (8pts)
1.1 Strategic Alignment Model (SAM)
Business strategy: a long term plan of actions for
business.
IS/IT strategy: a long term plan of actions for IS/IT.
Business operation: how the business is operated.
IT operations: how information systems or
information technologies are operated.
1.2 Business operation
Business process: a process designed for or used by an organization
Organizational chart: the structure of an organization in terms of control, power, and chain of
commands
● Board of directors
○ Represents shareholders
○ Monitors the company (no illegal activities, value creation, threats)
○ Advices the CEO
○ Makes decisions about major issues
○ Creates general policies
● Chief Executive Officer (CEO)
○ Highest ranking executive
○ Appointed by the board
○ The public face of the company
○ Makes major corporate decisions about
operations, resources and long-term goals
● Chief Operating Officer (COO)
○ Often second in the chain of command
○ Oversees day-to-day activities
○ Executes the business plans
● Chief Financial Officer (CFO)
○ Head of Financial Management
○ Tracks cash flow
○ Creates financial reports
● Chief Marketing Officer (CMO)
○ 4P: product, price, place, promotion
● Chief Information Officer (CIO)
○ Highest level IT executive
3
, 1.3 IT operation
IS vs. IT
● Information system: refers to a system that facilitates gathering, processing, storing,
using and disseminating information. Can be paper-based or automated by computers.
● Information technology: refers to the use of computers to implement information
systems. So, a computer-based IS.
IT management capabilities: capabilities related to adding, maintaining, removing and using IT
assets effectively and efficiently. Consists of:
● IT management processes
● IT management organization.
IT assets: valuable IT-related people or things:
● User interface: where interaction with the application takes place.
● Data and databases: where data is stored.
● IT process: roles are either business applications or users.
● IT staff: employees who carry out different tasks in the IT department.
● Business software application: a computer program used to perform business
activities, e.g. Canvas/Osiris.
Business application types:
Business application type Supports Facilitates
Operational/transaction support Controlling and monitoring the day- Operational efficiency
system to-day operations
Market information system Monitoring product sales, trends, Flexibility in responding to the
etc. market
Strategic decision support system Long-term planning and Futurity, proactiveness, analysis
internal/external analyses
Inter-organizational system Exchange of data between an Coordination of companies
organization and its suppliers,
customers and government.
4
