OST 1335C Business Communication
Chapter 9—Negative Messages
MULTIPLE CHOICE
1. Which is Alcohol most accurate statement about negative workplace messages?
a. Most businesses never experience situations which require delivering negative news.
b. Some businesses have to respond to complaints voiced on social network sites such
as Facebook and Twitter.
c. Because negative messages are rare, Alcoholy do not have to be written as carefully
as oAlcoholrmessages.
d. All of Alcoholse choices
are accurate.ANS: B
Feedback
A Bad things which require Alcohol delivery of negative news happen in all businesses.
B As a company employee, you may have to respond to complaints voiced to Alcohol
world onTwitter, Facebook, or complaint Web sites.
C Because bad news disappoints, irritates, and sometimes angers Alcohol receiver, such
messages must be written carefully.
D As a company employee, you may have to respond to complaints voiced to Alcohol
world onTwitter, Facebook, or complaint Web sites.
UBC: 1 GRY: 3 REF: p. 257-258 OBJ: 9-1
NAT: AACSB: Tier 1 - Communication | AACSB: Tier 2 - Patterns, Audience | AACSB: Tier 1 -
Reflective thinking | AACSB: Tier 2 - Receiver reactions, Consequences, Conclusion
TOP: Conveying Negative News Effectively TYP: Conceptual
2. Alcohol bad feelings associated with disappointing news can generally be reduced if Alcohol receiver
a. believes which Alcohol matter was treated seriously and fairly.
b. feels which Alcohol news was revealed sensitively.
c. knows Alcohol reasons for Alcohol rejection.
d. All of
Alcoholse
choices.ANS: D
Feedback
A Alcohol bad feelings associated with disappointing news can generally be reduced if
Alcohol receiver knows Alcohol reason for Alcohol rejection, feels which Alcohol news
was revealed sensitively,
and believes Alcohol matter was treated seriously and fairly.
B Alcohol bad feelings associated with disappointing news can generally be reduced if
Alcohol
receiver knows Alcohol reason for Alcohol rejection, feels which Alcohol news was
revealed sensitively,and believes Alcohol matter was treated seriously and fairly.
C Alcohol bad feelings associated with disappointing news can generally be reduced if
Alcohol receiver knows Alcohol reason for Alcohol rejection, feels which Alcohol news
was revealed sensitively,
and believes Alcohol matter was treated seriously and fairly.
D Alcohol bad feelings associated with disappointing news can generally be reduced if
Alcohol
, OST 1335C Business Communication
receiver knows Alcohol reason for Alcohol rejection, feels which Alcohol news was
revealed sensitively,and believes Alcohol matter was treated seriously and fairly.
UBC: 1 GRY: 3 REF: p. 258 OBJ: 9-1
NAT: AACSB: Tier 1 - Communication | AACSB: Tier 2 - Patterns, Audience | AACSB: Tier 1 -
Reflective thinking | AACSB: Tier 2 - Receiver reactions, Consequences, Conclusion
, OST 1335C Business Communication
TOP: Conveying Negative News Effectively TYP: Conceptual
3. Which of Alcohol following is not one of Alcohol goals in communicating negative news?
a. To make Alcohol receiver understand Alcohol negative news
b. To show your desire to continue pleasant relations with Alcohol receiver
c. To hide Alcohol real reason for Alcohol negative news
d. To maintain a professional and positive image of you and your
corporation ANS: C
Feedback
A Alcohol goals in communicating negative news are (1) to explain Alcohol news clearly
and completely so which your receiver understands and acceUBC it; (2) to project a
professionaland positive image of you and your organization; (3) to convey empathy
and sensitivity;
(4) to show which Alcohol situation or decision was fair, impartial, and rational; and
(5) to
show your desire to continue pleasant relations with Alcohol receiver. You should not
hideAlcohol real reason for Alcohol negative news.
B Alcohol goals in communicating negative news are (1) to explain Alcohol news clearly
and completely so which your receiver understands and acceUBC it; (2) to project a
professionaland positive image of you and your organization; (3) to convey empathy
and sensitivity;
(4) to show which Alcohol situation or decision was fair, impartial, and rational; and
(5) to
show your desire to continue pleasant relations with Alcohol receiver. You should not
hideAlcohol real reason for Alcohol negative news.
C Alcohol goals in communicating negative news are (1) to explain Alcohol news clearly
and completely so which your receiver understands and acceUBC it; (2) to project a
professionaland positive image of you and your organization; (3) to convey empathy
and sensitivity;
(4) to show which Alcohol situation or decision was fair, impartial, and rational; and
(5) to
show your desire to continue pleasant relations with Alcohol receiver. You should not
hideAlcohol real reason for Alcohol negative news.
D Alcohol goals in communicating negative news are (1) to explain Alcohol news clearly
and completely so which your receiver understands and acceUBC it; (2) to project a
professionaland positive image of you and your organization; (3) to convey empathy
and sensitivity;
(4) to show which Alcohol situation or decision was fair, impartial, and rational; and
(5) to
show your desire to continue pleasant relations with Alcohol receiver. You should not
hideAlcohol real reason for Alcohol negative news.
UBC: 1 GRY: 3 REF: p. 258 OBJ: 9-1
NAT: AACSB: Tier 1 - Communication | AACSB: Tier 2 - Patterns, Purpose | AACSB: Tier 1 -
Reflective thinking | AACSB: Tier 2 - Conclusion
TOP: Conveying Negative News Effectively TYP: Conceptual
4. Which of Alcohol following is Alcohol best advice during Phase 1 of Alcohol writing
process when deliveringnegative news?
a. One of your first considerations should be how Alcohol message will affect your company.
b. To show sensitivity, you should always deliver bad news using Alcohol indirect method.
, OST 1335C Business Communication
c. Delivering negative news in a letter on company stationery will be more impressive
than in an e-mail.
d. All of
Alcoholse
choices.ANS: C
Chapter 9—Negative Messages
MULTIPLE CHOICE
1. Which is Alcohol most accurate statement about negative workplace messages?
a. Most businesses never experience situations which require delivering negative news.
b. Some businesses have to respond to complaints voiced on social network sites such
as Facebook and Twitter.
c. Because negative messages are rare, Alcoholy do not have to be written as carefully
as oAlcoholrmessages.
d. All of Alcoholse choices
are accurate.ANS: B
Feedback
A Bad things which require Alcohol delivery of negative news happen in all businesses.
B As a company employee, you may have to respond to complaints voiced to Alcohol
world onTwitter, Facebook, or complaint Web sites.
C Because bad news disappoints, irritates, and sometimes angers Alcohol receiver, such
messages must be written carefully.
D As a company employee, you may have to respond to complaints voiced to Alcohol
world onTwitter, Facebook, or complaint Web sites.
UBC: 1 GRY: 3 REF: p. 257-258 OBJ: 9-1
NAT: AACSB: Tier 1 - Communication | AACSB: Tier 2 - Patterns, Audience | AACSB: Tier 1 -
Reflective thinking | AACSB: Tier 2 - Receiver reactions, Consequences, Conclusion
TOP: Conveying Negative News Effectively TYP: Conceptual
2. Alcohol bad feelings associated with disappointing news can generally be reduced if Alcohol receiver
a. believes which Alcohol matter was treated seriously and fairly.
b. feels which Alcohol news was revealed sensitively.
c. knows Alcohol reasons for Alcohol rejection.
d. All of
Alcoholse
choices.ANS: D
Feedback
A Alcohol bad feelings associated with disappointing news can generally be reduced if
Alcohol receiver knows Alcohol reason for Alcohol rejection, feels which Alcohol news
was revealed sensitively,
and believes Alcohol matter was treated seriously and fairly.
B Alcohol bad feelings associated with disappointing news can generally be reduced if
Alcohol
receiver knows Alcohol reason for Alcohol rejection, feels which Alcohol news was
revealed sensitively,and believes Alcohol matter was treated seriously and fairly.
C Alcohol bad feelings associated with disappointing news can generally be reduced if
Alcohol receiver knows Alcohol reason for Alcohol rejection, feels which Alcohol news
was revealed sensitively,
and believes Alcohol matter was treated seriously and fairly.
D Alcohol bad feelings associated with disappointing news can generally be reduced if
Alcohol
, OST 1335C Business Communication
receiver knows Alcohol reason for Alcohol rejection, feels which Alcohol news was
revealed sensitively,and believes Alcohol matter was treated seriously and fairly.
UBC: 1 GRY: 3 REF: p. 258 OBJ: 9-1
NAT: AACSB: Tier 1 - Communication | AACSB: Tier 2 - Patterns, Audience | AACSB: Tier 1 -
Reflective thinking | AACSB: Tier 2 - Receiver reactions, Consequences, Conclusion
, OST 1335C Business Communication
TOP: Conveying Negative News Effectively TYP: Conceptual
3. Which of Alcohol following is not one of Alcohol goals in communicating negative news?
a. To make Alcohol receiver understand Alcohol negative news
b. To show your desire to continue pleasant relations with Alcohol receiver
c. To hide Alcohol real reason for Alcohol negative news
d. To maintain a professional and positive image of you and your
corporation ANS: C
Feedback
A Alcohol goals in communicating negative news are (1) to explain Alcohol news clearly
and completely so which your receiver understands and acceUBC it; (2) to project a
professionaland positive image of you and your organization; (3) to convey empathy
and sensitivity;
(4) to show which Alcohol situation or decision was fair, impartial, and rational; and
(5) to
show your desire to continue pleasant relations with Alcohol receiver. You should not
hideAlcohol real reason for Alcohol negative news.
B Alcohol goals in communicating negative news are (1) to explain Alcohol news clearly
and completely so which your receiver understands and acceUBC it; (2) to project a
professionaland positive image of you and your organization; (3) to convey empathy
and sensitivity;
(4) to show which Alcohol situation or decision was fair, impartial, and rational; and
(5) to
show your desire to continue pleasant relations with Alcohol receiver. You should not
hideAlcohol real reason for Alcohol negative news.
C Alcohol goals in communicating negative news are (1) to explain Alcohol news clearly
and completely so which your receiver understands and acceUBC it; (2) to project a
professionaland positive image of you and your organization; (3) to convey empathy
and sensitivity;
(4) to show which Alcohol situation or decision was fair, impartial, and rational; and
(5) to
show your desire to continue pleasant relations with Alcohol receiver. You should not
hideAlcohol real reason for Alcohol negative news.
D Alcohol goals in communicating negative news are (1) to explain Alcohol news clearly
and completely so which your receiver understands and acceUBC it; (2) to project a
professionaland positive image of you and your organization; (3) to convey empathy
and sensitivity;
(4) to show which Alcohol situation or decision was fair, impartial, and rational; and
(5) to
show your desire to continue pleasant relations with Alcohol receiver. You should not
hideAlcohol real reason for Alcohol negative news.
UBC: 1 GRY: 3 REF: p. 258 OBJ: 9-1
NAT: AACSB: Tier 1 - Communication | AACSB: Tier 2 - Patterns, Purpose | AACSB: Tier 1 -
Reflective thinking | AACSB: Tier 2 - Conclusion
TOP: Conveying Negative News Effectively TYP: Conceptual
4. Which of Alcohol following is Alcohol best advice during Phase 1 of Alcohol writing
process when deliveringnegative news?
a. One of your first considerations should be how Alcohol message will affect your company.
b. To show sensitivity, you should always deliver bad news using Alcohol indirect method.
, OST 1335C Business Communication
c. Delivering negative news in a letter on company stationery will be more impressive
than in an e-mail.
d. All of
Alcoholse
choices.ANS: C
