UHC 2019 QUESTIONS AND ANSWERS ALL CORRECT

1.Agents are required to report all events (marketing/sales and education)to UnitedHealthcare according to Company policy: In terms of events, whichof the following is true? 1.Tell the consumer to sign a new SOA before the start of the meeting.: Youhave a scheduled appointment with a Consumer to discuss DSNPs.The consumerhas completed the SOA form. Two days before the appointment, the consumer calls and requests to discuss PDP plans, which you are also certified to sell.Whatshould you tell the consumer? 2.Annual Election Period (AEP): which election period occurs from October 15to December 17? 3.Yes, agents may provide business cards, lead cards, marketing brochures,and promotional materials during marketing events, but must not require consumers to provide contact information.: You are invite to give a presentationon Medicare Advantage Plans during a marketing/sales event. You display and distribute business cards, brochures, and planapproved business reply cards andlead cards. Is this permitted? 4.Before you can start the appointment with both consumers, ask the con-sumer's friend to complete an SOA and mark on the SOA the reason it wasnot obtained prior to the meeting.: You have rescheduled an appointment andobtained a Scope of Appointment (SOA) form to discuss Medicare Advantage Plans with a consumer. When you arrive at the appointment, a friend of the consumer is present to hear your presentation, What should you do? 5.Provide objective information about the Medicare program and/or health improvement and wellness.: Educational events allow for which of the followingto occur? 6.No. Victor violated CMS permission to call guidelines by emailing the cousin without the cousin's permission.: Julie, a consumer, is having difficultyunderstanding the information her agent, Victor, is presenting at her in-home appointment. She provides Victor with her cousin's telephone number and email address and asks him to explain the plan to her cousin, who frequently assists with her health care decisions.The next day, Victor emails Julie's cousin Has Victorbeen complaint? 7.The Consumer's spouse, who is neither a Power of Attorney or legal guardian.: Which of the consumers below would not likely have the authority 2 / 6 toenroll a consumer in a Medicare Advantage Plan? 3 / 6 8.When the consumer consented to be contacted for sales activities and subsequent telephonic contact has not yet occurred.: When can telephoniccontact with a Medicare eligible consumer be made? de current marketing materials that have been approved by the CMSand United Healthcare.: When marketing United Healthcare Medicare plans to consumers, which of the following must an agent do? 10. A product that is sutable for the consumer's needs, goals and financialresources.: In what product should agents enroll consumers? 11. T hree: Based on the CMS Fraud, Waste, and Abuse (FWA) training, any person who knowingly submits false claims to the Government is liable for times the Government's damages caused by the violator plus a penalty 12. -Unethical behavior/employee misconduct. -Suspected Fraud,Waste, and Abuse (FWA). -Potential health privacy violation.: Based on the CMS Fraud, Waste, and Abuse (FWA) training, which of the issues below should be reported to a Compliance Department? (Select 3) 13. Educational events.: Providing objective information about the Medicare pro-gram and/or health improvement and wellness at public venues is the purpose ofwhich of the following? 14. Erin should tell Mrs. Rose that the plan has received a "Below Average"rating.: How should agent Erin respond when consumer Mrs. Rose notices that the presented MA Plan has a Star Rating of 2 Stars? 15. She should explain to Gary that regulations require that his friend contacther directly and could offer sales agent Bethany's business card for Gary to pass along.: Consumer Gary gives his friend's telephone number and email address to Bethany.What should Bethany do? 16. John may sign the Enrollment Application and must be able to providedocumentation that indicates his authority under state law to enroll his mother.: John has Power of Attorney to act on behalf of his mother. What does that mean when it comes to his mother enrolling in a Medicare Advantage Plan? 17. The consumer or the consumer's authorized legal representative (e.g.,Power of attorney).: Who has the authority to sign an Enrollment Application? 18. Provide current marketing materials that have been approved by