UHC - 2021 Events Basics (English) QUESTIONS AND ANSWERS ALL CORRECT

UHC - 2021 Events Basics (English)UHC - 2021 Events Basics (English) What type of event must agent conduct when she wants to be able to collect consumer information schedule future appointments and accept enrollment applications Correct Answermarketing/sales event Louise wants to hold an event that helps consumers understand Medicare programs and perhaps an prove their health/Wellness knowledge but she is not interested in completing enrollment applications at the event she would like to staff a table at the Public Library and how consumers approach her what type of event is Louise need to conduct Correct Answereducational event informal when conducting an event agents had selected a site that is compliant with the Americans with Disabilities Act ADA which of the following is not an ADA requirement Correct Answerextra wide sidewalks that accommodate wheelchairs which of the following elements does not need to be entered on the new event request form when reporting a new event Correct Answerthe event venue manager/contact person Which of the following statements regarding united healthcare's event cancellation reporting rules is true Correct Answerevent cancellation must be reported in united healthcare's event reporting application at least one business day prior to the event except in the case of inclement weather Which statement is an example of one that must appear on advertisements for educational events Correct Answerfor accommodation of persons with special needs call tty 711 which of the following food and beverage options may be provided at an educational event if the nominal retail value of the items when combined with other giveaways does not exceed $15 per person select two Correct Answercoffee juice fresh fruit and pastries buffet dinner and coffee which of the following individuals is permitted to present a short introductory presentation of educational content at the beginning of an informal marketing/sales event Correct Answera license agent a non license plan representative a provider which of the following marketing materials must not be displayed distributed or provided to consumers attending a marketing/sales event Correct Answernon health related product brochures agent Rita Garcia must not do which of the following while conducting a marketing/sales event Correct Answerstate the plan she's presenting is the best plan on the market which of the following is not required when conducting a marketing/sales event Correct Answerproviding refreshments and giveaways add an informal marketing/sales event which of the following activities is not permitted Correct Answerapproaching consumers as they pass by your booth/kiosk/table agent Santana has developed a relationship with doctor Westberry a primary care physician contracted with several Medicare Advantage plans doctor Westbury is asked to attend a formal marketing/sales event conducted by agent Santana which of doctor Westberry's actions is non compliant Correct Answeroffers blood pressure screenings as consumers wait for the event to begin Marge is conducting a formal marketing/sales event and suspects a gentleman in attendance is evaluating her conducting the event what action should Marge take Correct Answershe should conduct the event as she normally would which of the following statements describes compliant activity during a formal marketing/sales event Correct Answerthe agent explained that each consumer's needs are different therefore they should each enroll in a plan that best meets their needs which of the following statements is true about conducting a formal marketing/sales event in a conference room inside a united healthcare Medicare store Correct Answerall rules relating to formal marketing/sales events apply including event reporting and providing a complete plan presentation which of the following must the agent review with the consumer during a Medicare Advantage or prescription drug plan presentation Correct Answerthe availability of interpreter services an where to find information in the enrollment guide for accessing the no cost service what type of event is an agent conducting when he presents plan information that includes benefits and cost sharing and audience presenter format Correct Answerformal marketing/sales event which of the following does not describe a personal/individual marketing appointment Correct Answerit needs to be reported to united healthcare prior to advertising and not less than 7 calendar days prior to the date of the event according to united healthcare policy when must in marketing/sales event be reported to united healthcare Correct Answerprior advertising and not less than 7 calendar days prior to the event to ensure an event is cancelled in united healthcare's event reporting application by the reporting deadline was the last recommended date for submitting a cancel event request form Correct Answersubmit the cancel event request form no later than six business days before the event Marcus is planning an educational event and has decided to place an advertisement in the local paper what must the advertisement include Correct Answera statement that makes it clear that the event is for educational purposes only which of the following giveaways is not permitted at an educational event assume nominal retail value is met Correct Answergift card to local movie theater which of the following food options may be provided at a marketing/sales even if the nominal retail value of the items when combined with other giveaways does not exceed $15 per person Correct Answercoffee and pastries Paul is setting up a marketing/sales event at a Community Center where he is going to discuss united healthcare Medicare Advantage plans he has placed a united healthcare logo pen $3 value clarity consumer workbook an enrollment guide at each seat what if anything is Paul done wrong Correct Answerpause done nothing wrong the giveaway is under the $15 nominal value and he is providing approved marketing and plan specific material Craig is conducting an informal marketing/sales event in a retail pharmacy which of the following rules does not apply Correct AnswerCraig must not schedule personal/individual marketing appointments and obtain scope of appointments which of the guidelines listed below is not allowed when accepting an enrollment application at a marketing/sales event Correct Answeroffer to hold an enrollment application and submit it later which of the following is a purpose of conducting event observation and oversight Correct Answerto ensure consumers receive accurate and compliant information from agents warren an agent is working at the United healthcare Medicare store Beth a consumer approaches Warren and ask a question about Medicare prescription drug plans what is the most appropriate thing Warren should do first Correct Answercomplete a scope of appointment form with beth prior to discussing plans when must an agent inform the consumer of the availability of no cost interpreter services Correct Answerwhenever the agent is presenting a Medicare Advantage or prescription drug plan advance are categorized by which two things Correct Answertype of event educational or marketing/sales and whether it is formal or informal Larry wants to hold an event that covers dual special needs plans SNP he will use the slide presentation provided by united healthcare to explain the plan benefits and will help consumers complete enrollment applications at the end what type of event does Larry need to conduct Correct Answermarketing/sales event formal when selecting a venue for your educational or marketing flash sales event what feature is not one you need to consider Correct Answerconveniently located snack and beverage vending machines according to united healthcare policy when must a marketing/sales event be reported to united healthcare Correct Answerprior to advertising and not less than 7 calendar days prior to the event to ensure an event is cancelled in united healthcare's event reporting application by the reporting deadline what is the last recommended date for submitting a cancel event request form Correct Answersubmit the cancel event request form no later than six business days before the event which of the following statements is not a best practice for event scheduling changing or canceling Correct Answersubmit a new event request born after you have advertised your event to make sure you enter the right information which of the following food and giveaway combinations may be provided at an educational event Correct Answercoffee juice and pastries $8.00/person plus united healthcare logo pens and notepads $5/person For accommodation of persons with special needs call tty 711 is an example of this disclaimer that must appear in advertising for what type of event Correct Answerformal and informal marketing/sales which of the following food options may be provided at marketing/sales event if the nominal retail value of the item when combined with other giveaways does not exceed $15 per person Correct Answercoffee and pastries when conducting a formal marketing/sales event there are elements that you must cover in order for your presentation to be compliant listed below are several required elements related to star ratings which one is not required Correct Answerproviding a list of plans that have the same star rating which of the following rules does not apply to aging staffing in united healthcare Medicare store Correct Answereducational event rules Elaine is considering conducting an event in a lower level conference room of a local fraternal organization the room has a podium with a microphone available for use there are handicap parking stalls sidewalk ramps automatic entrance doors handicap accessible restrooms and elevator Lastly the manager has given a Lane permission to put a sign at the entrance to direct consumers to the lower level for the event what else should a lion consider prior to conducting an event at this venue Correct AnswerElaine must make certain that the fraternal organization will allow the public non members access to the facility in order to attend her meeting at an informal marketing/sales event which of the following activities is compliant Correct Answerwaiting for consumers to approach the table/boot/kiosk Louise wants to hold an event that helps consumers understand Medicare programs and perhaps improve their help/Wellness knowledge but she is not interested in completing enrollment applications at the event she would like to staff a table at the Public Library and have consumers approach her what type of event does Louise need to conduct Correct AnswerMarketing/sales event informal Jessica just submitted a cancel event request form to cancel an event she is scheduled to conduct three weeks from today the only advertising she is done is to post a flyer at the event venue select the cancellation procedure she does not need to follow Correct Answerbe at the venue at the time the event had been scheduled to start and remain there for 30 minutes in case any consumer arrives if you conduct an educational event and invite a provider or vendor to be part of the event the provider/vendor must not do which of the following Correct Answerprovide free health screenings such as blood pressure checks or hearing tests as a marketing activity agent John Rogers is planning a formal marketing/sales event and has decided to place an advertisement in the local paper what disclaimers was drawn including the advertisement Correct Answerfor accommodations of persons with special needs at sales meetings call TTY 711 and attend with no obligation to enroll