You passed this Milestone
22 questions were answered correctly.
1
Tony and Mike were coworkers at a factory manufacturing cars. Mike worked on the assembly
line; Tony was an accountant.
Mike and Tony have been friends since high school and often spent time together outside of
work.
One afternoon, Tony suggested that Mike join him for lunch in the break room. Mike usually ate
with other assembly line workers on tables near their work stations.
Mike said, “Nah, I’d feel weird eating with a bunch of people in suits while I’m wearing greasy
coveralls. You guys can only keep the break room clean because we line guys don’t track in all
our dirt! But let’s go out after work for a drink.”
Which of the following best describes Mike’s reason for not wanting to eat with Tony,
despite the fact that they are friends?
Stereotypes
Workplace rules
Workplace norms
Attribution bias
CONCEPT
Workplace Cultures
2
Which of the following terms describes the property of a system which keeps it balanced,
stable, or not subject to change?
Homeostasis
Open system
, Closed system
Entropy
CONCEPT
Entropy and Negentropy
3
In a workplace conflict resolution process, discovering that workplace rules and structure
contribute to conflict should always be viewed in which of the following ways?
A sign that arbitration should be used
A situation that cannot be negotiated
A joint problem-solving opportunity
A failure of the conflict resolution process
CONCEPT
Interpersonal vs. Systemic Conflict
4
In which of the following ways can the intensity of family relationships influence conflict
resolution processes?
Creating a strong impetus for conflict resolution
All of the answer choices are correct.
Affecting parties’ sense of identity
Creating stronger emotional reactions between parties in the process
CONCEPT
Dynamics of Family Conflict
5
When an individual uses attribution bias for out-group individuals, he or she may
define those individuals' successes as any of the following, EXCEPT:
22 questions were answered correctly.
1
Tony and Mike were coworkers at a factory manufacturing cars. Mike worked on the assembly
line; Tony was an accountant.
Mike and Tony have been friends since high school and often spent time together outside of
work.
One afternoon, Tony suggested that Mike join him for lunch in the break room. Mike usually ate
with other assembly line workers on tables near their work stations.
Mike said, “Nah, I’d feel weird eating with a bunch of people in suits while I’m wearing greasy
coveralls. You guys can only keep the break room clean because we line guys don’t track in all
our dirt! But let’s go out after work for a drink.”
Which of the following best describes Mike’s reason for not wanting to eat with Tony,
despite the fact that they are friends?
Stereotypes
Workplace rules
Workplace norms
Attribution bias
CONCEPT
Workplace Cultures
2
Which of the following terms describes the property of a system which keeps it balanced,
stable, or not subject to change?
Homeostasis
Open system
, Closed system
Entropy
CONCEPT
Entropy and Negentropy
3
In a workplace conflict resolution process, discovering that workplace rules and structure
contribute to conflict should always be viewed in which of the following ways?
A sign that arbitration should be used
A situation that cannot be negotiated
A joint problem-solving opportunity
A failure of the conflict resolution process
CONCEPT
Interpersonal vs. Systemic Conflict
4
In which of the following ways can the intensity of family relationships influence conflict
resolution processes?
Creating a strong impetus for conflict resolution
All of the answer choices are correct.
Affecting parties’ sense of identity
Creating stronger emotional reactions between parties in the process
CONCEPT
Dynamics of Family Conflict
5
When an individual uses attribution bias for out-group individuals, he or she may
define those individuals' successes as any of the following, EXCEPT:
