MANAGING HEALTH CARE QUALITY
HAS 501 Management in Health Care
Introduction
, In any business the customer should be the focus, in the healthcare system patient
satisfaction is key. Patient satisfaction should always be the primary focus of the healthcare
system, and providing quality healthcare. The American Hospital Association (AHA) was
founded in the year 1898 to help hospitals improve the quality of care they provide on a daily
basis. The AHA is able to do this by providing information and assistance on how to improve
care and by working with federal lawmakers, regulators and research agencies to create a policy
environment on which quality and safety can thrive ("Quality and Patient Safety," n.d.).
As the administrator for Sunlight Hospital in California it is my job to make sure the
hospital is running appropriately and providing quality care to our patients. The Sunlight
Hospital in California is a reputable health care facility; however it has come to my attention that
our patients are complaining about the quality of care they are receiving from the hospital. I’ve
made numerous visits to the hospital and noticed that the employees don’t really interact with the
patients. They are missing that special bedside manner that most patients are looking for. I also
learned that the patients do the love the hospital, but they would like to see certain improvements
in care. I’m happy that the patients love the hospital, and I intend on setting new goals for the
hospital to make sure the patients satisfied with their overall stay not just the hospital itself. I
want Sunlight Hospital to be the hospital of choice for our patients, and I want our patients
recommend this hospital to all their family and friends.
Measurements of Quality of Care
There are several different areas that of the hospital that can be evaluated when deciding
what matters most to its patients. For this particular issue, Sunlight Hospital will focus on five
measurements of quality of care that I believe are most important to our patients. The
measurements that were chosen were based on feedback that the hospital received from various
HAS 501 Management in Health Care
Introduction
, In any business the customer should be the focus, in the healthcare system patient
satisfaction is key. Patient satisfaction should always be the primary focus of the healthcare
system, and providing quality healthcare. The American Hospital Association (AHA) was
founded in the year 1898 to help hospitals improve the quality of care they provide on a daily
basis. The AHA is able to do this by providing information and assistance on how to improve
care and by working with federal lawmakers, regulators and research agencies to create a policy
environment on which quality and safety can thrive ("Quality and Patient Safety," n.d.).
As the administrator for Sunlight Hospital in California it is my job to make sure the
hospital is running appropriately and providing quality care to our patients. The Sunlight
Hospital in California is a reputable health care facility; however it has come to my attention that
our patients are complaining about the quality of care they are receiving from the hospital. I’ve
made numerous visits to the hospital and noticed that the employees don’t really interact with the
patients. They are missing that special bedside manner that most patients are looking for. I also
learned that the patients do the love the hospital, but they would like to see certain improvements
in care. I’m happy that the patients love the hospital, and I intend on setting new goals for the
hospital to make sure the patients satisfied with their overall stay not just the hospital itself. I
want Sunlight Hospital to be the hospital of choice for our patients, and I want our patients
recommend this hospital to all their family and friends.
Measurements of Quality of Care
There are several different areas that of the hospital that can be evaluated when deciding
what matters most to its patients. For this particular issue, Sunlight Hospital will focus on five
measurements of quality of care that I believe are most important to our patients. The
measurements that were chosen were based on feedback that the hospital received from various
