Sophia Conflict Milestone 5

In relation to structural conflict, employees may think a conflict is interpersonal but discover through a conflict resolution process that __________.  both parties happened to make bad decisions  one or both parties' behavior is constrained by organizational rules  one or both parties just don't like the other  one party just didn't understand why the other was upset CONCEPT Interpersonal vs. Systemic Conflict 2 Long-term conflicts involving strong hostility between parties may require which of the following in an international mediation process?  Treating the interests of parties as having different importance  Eliminating the ground rules-setting stage of the process  Recognizing negative attribution as a cultural worldview/value and a factor in identity  Conducting mediation in a single session CONCEPT Intractable Conflict 3 Joanne's room was a mess; she always left her things lying around. When her mother finally had enough, she scolded Joanne. Joanne's sister heard the yelling and spent the rest of the afternoon in her room to avoid running into her sister or her mom, as she knew from experience that after a fight they stayed edgy and would yell at her for no good reason. This is an example of which of the following?  Intergroup behavior  The ripple effect  A cultural norm  Systemic thinking CONCEPT Issues vs. Patterns 4 Which of the following terms is used to describe the tendency of people to view members of their in-group more positively than nonmembers?  Group cohesiveness  Perception of similarity  Attribution bias  Social Identity Theory CONCEPT Attribution Bias 5 Workplaces can be thought of as cultures because they develop which of the following over time?  All of the answer choices are correct.  Normative beliefs  Normative behaviors  Normative assumptions CONCEPT Workplace Cultures 6 In which of the following ways can the intensity of family relationships influence conflict resolution processes?  Creating a strong impetus for conflict resolution  All of the answer choices are correct.  Affecting parties’ sense of identity  Creating stronger emotional reactions between parties in the process CONCEPT Dynamics of Family Conflict 7 Which of the following terms is used to describe actions that are totally dependent on a social unit's norms and rules?  Group success  Attribution bias  Interpersonal behavior  Intergroup behavior CONCEPT In-Groups, Out-Groups, and Social Identity Theory 8 Which of the following examples demonstrates a conflict that has occurred due to status?  Claire asked her boss, "Should I look for a new job? It seems like the company is about to lay off some people."  Jennifer told Tina, "Ever since Joe was promoted he doesn't hang out with us anymore. He must think he's better than us!"  Henry told Joe, "Watch out for Harold— he can't keep a secret!"  Ken told Thad, "I really hope I get that promotion!" CONCEPT Status and Role in Groups 9 Jill and Paul were in the middle of a divorce, and had agreed to try mediation instead of going through a long custody battle over their 12-year-old daughter, Polly. Their mediator, John, suggested that they plan for Polly to attend part of the mediation so she could voice her opinion on where she wanted to live. Which of the following is the best reason for why John would suggest this?  Since Polly is their only child, Jill and Paul should make sure she gets what she wants.  Hearing Polly's opinion will force either Jill or Paul to back down.  At 12, Polly is old enough to understand the situation but too young to have a legal say in where she lives.  At 12, Polly is an active member of the family and should have equal say in the situation.