Managerial work in the hospitality industry

HOSPITALITY
MANAGEMENT

Week 2
Managerial work in the
Hospitality industry

,Objectives of the course:
Demonstrate an understanding
of the meaning, nature and
scope of the hospitality
industry
Identify factors which
influence the operation of
establishments in the
hospitality industry
Distinguish the contribution of
technical, social, and
managerial skills and 2

knowledge to the operation of

,Objectives of the course:
Integrate a sense of mission in
meeting the challenge of
customer service
Participate actively in
discussions and analysis of
cases / situations in the
hospitality setting
Appreciate the hospitality
industry as a dynamic and
challenging industry and its
role in the economic, social and 3

cultural growth of our country

, OVERVIEW OF THE
HOSPITALITY
INDUSTRY