Hospitality Management
Hospitality Concepts and emerging
ones
Week 3
, Introduction
• From the perception of Hospitality users, it offers its
products and services for sale, individually or in
combinations and is classed as a commercial institution.
• In the past many people thought that the key ingredient
to successful hospitality business was its location,
however over the decades it has been shown that it’s
not so much where it is located but what goes inside it
that also plays an important role.
• Although services and products are different, customers
expect the quality of such to meet their expectations.
2
,
, 4
Hospitality Concepts and emerging
ones
Week 3
, Introduction
• From the perception of Hospitality users, it offers its
products and services for sale, individually or in
combinations and is classed as a commercial institution.
• In the past many people thought that the key ingredient
to successful hospitality business was its location,
however over the decades it has been shown that it’s
not so much where it is located but what goes inside it
that also plays an important role.
• Although services and products are different, customers
expect the quality of such to meet their expectations.
2
,
, 4
