USPS Exam 421 Window Clerk complete solutions

USPS Exam 421 Window Clerk End to end process to ensure mail is collected, distributed and delivered the type of clock the usps runs on Correct Answer: 24 hour clock Items sent within the US APO, FPO, UN, and its territories and possessions. Correct Answer: Domestic mail sets forth the policies, regulations and procedures governing domestic mail Correct Answer: DMM- Domestic Mail Manual sets forth policies, regulations, and procedures governing international mail Correct Answer: IMM- International Mail Manual contains policies and procedures for administrative ad support functions within the postal service Correct Answer: ASM-Administrative and Support Manual all manuals are found on line via? Correct Answer: Policy Net Guarantees overnight or next day delivery $100 insurance and free tracking Correct Answer: Express Mail Premier Shipping service of the USPS Correct Answer: Express Mail Fast and affordable max 70lbs $50 insurance another premier shipping service of the USPS 2-3 DAYS delivery Correct Answer: Priority Mail Bulk mail usually handled at distribution centers Correct Answer: Parcel Select Merchant pays postal fee returning merchandise bulk parcel return product Correct Answer: Parcel Return Services First class mail, periodicals, standard mail, package services Correct Answer: Mailing services proof of mailing uses PS Form 3800 Correct Answer: Certified Mail Provides up to $5000 in coverage extra service requires PS Form 3813 or 3813-p Correct Answer: Insured Mail Provides date and time of delivery, free when you purchase Priority mail now called USPS Tracking Correct Answer: Delivery Confirmation POM Correct Answer: Postal Operations Manual Official Source for updates and updated bi-weekly Correct Answer: Postal bulletin Does this package contain anything liquid, fragile, potentially hazardous' such as/like perfume or lithium batteries? Correct Answer: 6 Part of HAZMAT question Tells you when and how to display the POW flag Correct Answer: Postal Bulletin POW Correct Answer: Prisoner of War Bears only stamps as postage weights more than 13 oz and was not excepted at retail counter. Correct Answer: Anonymous Mail PVI Correct Answer: Postage Validation Imprinter AMU Correct Answer: Anonymous Mail Unit DDD1 Correct Answer: Weighs less than 13 oz DDD2 Correct Answer: Weighs more than 13 oz Magazines, newspaper, must be printed at least 4x's times a year from a creditable organization Correct Answer: Periodicals Parcel post bonded printed matter media mail, library mail Correct Answer: package services printed matter weighs less than 16 oz must pay annual presort fee min. of 200 pieces or over 50 lbs Correct Answer: Standard Mail can be used for gifts weighs up to 70lbs measures max of 130in price based on weigh distance and shape Correct Answer: Parcel Post Delivery time 2-3 days (not guaranteed) Correct Answer: Priority Mail Delivery time 1-2 days (overnight and next day) * Guaranteed Correct Answer: Express mail ( Priority Mail Express ) Letters size max Correct Answer: 6 1/8in in height and 11 1/2in in length max 1/4in in thickness Flats size max Correct Answer: 15in in length and 12in in height and 3/4in in thickness Machinable Parcels Correct Answer: min 3in max 17in weight 6 oz min and 25lbs max Rolls that are longer than machinable parcels Correct Answer: Irregular Parcels How many zones Correct Answer: 8 effects zones 1-4 piece weighs less than 20lbs but longer than 84in and is charged the 20lb price Correct Answer: Balloon Price Effects zones 5-8 can't exceed 1728cu ft max 108in in girth Correct Answer: Dimensional Price How often the Postal bulletin is printed Correct Answer: Bi-weekly Where do we find a list of lost or stolen MO (money orders) Correct Answer: Postal Bulletin and POS Postal Service___________ are available online and provide guidance on regulations for domestic/international/administrative/personnel fields support? Correct Answer: Directives Priority Mail is delivered in Correct Answer: 2-3 days any mailable item that weighs less than 13 oz Correct Answer: First Class Mail Global Express Guarantee (GXG) is shipped in Correct Answer: 1-3 days No mail piece can weigh more than except standard post Correct Answer: 70lbs EDDM Correct Answer: Every Door Direct Mail Express mail is delivered in Correct Answer: 1-2 days what surcharge applies to items/parcels over 108 but no more than 130in Correct Answer: oversize /parcel post PS Form 3816 Correct Answer: COD PS Form 3816-AS Correct Answer: More than 3 COD articles are mailed at one time Parcel Post and zones 5-8 larger than 1 cubic foot use Correct Answer: Dimensional Pricing Ensures that mail is delivered to a specific addressee or the addressee agent for a fee Correct Answer: Restricted delivery Post Office motto for providing the ideal customer experience Correct Answer: Clean, Stocked, and Friendly Everyday What are the three P's that influence customer perception Correct Answer: Personal, Professional, Postal What does G.I.S.T. stand for Correct Answer: Greet, Inquiry, Suggest, and Thank Words that generate a negative feeling Correct Answer: Trigger Words Words that make us feel relaxed and composed Correct Answer: Calming Words What does POS stand for Correct Answer: Point of Service Postal Bulletin, Retail Digest, LMS, Emails, service talks, postal message center, news link are all Correct Answer: Retail Communication Channels SSK, ATM, Stamps by mail, USPS.COM, CPU, Village post offices, mobile retail units, stamps-to-go, stamps by phone, approved shippes, Correct Answer: 10 expanded access channels PS Form 1412 Correct Answer: End of the day report SSA is accountable for ______ at the retail floor Correct Answer: $100 in cash(AIC753) and blank money orders Available at designated PO for transients and people waiting to get PO Boxes and the mail is help for a max of 30 days unless extended my Postmaster Correct Answer: General Delivery SIA Correct Answer: Segmented Inventory Accountability what credit is it when the stock custodian holds unit resolve and transfer to retail floor SSA and the abbreviation for it Correct Answer: SIA - Segmented Inventory Accountability on the due date a PO Box powered mail is distributed to the box but not delivered Correct Answer: 1st day of the month (10 day grace period) on this day a reminder letter is generated from webbats and placed in the PO Box Correct Answer: 20th day on this day the PO Box is returned to sender Correct Answer: 11th day When customer goes on vacation the post office can hold their mail for a max of Correct Answer: 30 days What does RCE stand for Correct Answer: Retail Customer Experience Max weight for a 1st class letter Correct Answer: 13 oz PS Form 3849 Correct Answer: Delivery Notice/Reminder/Receipt PS Form 153 Correct Answer: Signature Confirmation PS Form 152 Correct Answer: Delivery Confirmation How often is the Retail floor stocked Correct Answer: Bi-weekly SSA are audited for SIA how often Correct Answer: quarterly what does BMEU Correct Answer: Business mail entry Unit PS Form 3800 Correct Answer: Certified Mail Receipt PS Form 8105-B Correct Answer: Reporting Suspicious Transaction PS Form 8105-A Correct Answer: Completed by the customer when purchasing more than $3,000 in money orders or cashed money orders of $10,000 or more. Insurance claims should be filed no later than Correct Answer: 60 days Anonymous Mail is separated at Correct Answer: AMU Change of address takes how long to complete Correct Answer: 5 days Refunds should be requested within how may days Correct Answer: 30 days Stamps are replenished how often Correct Answer: weekly Commercial mail or Business related mail customers must be processed by what unit Correct Answer: BMEU Customers are charge what fee to pay to have their PO Box back after the 10th day Correct Answer: late fee or lock change fee of $21 Customers can check their claim online after how many days Correct Answer: 10 A second or finally notice is issued after how many calendar days from the first attempted delivery of certified mail article Correct Answer: 5 days PS Form 3816 COD must show Correct Answer: the article number How many bait many orders does the SSA get assigned to and where are they kept Correct Answer: 3 and they are kept under the largest currency bill in the draw Units with Individual accountability have fixed credits/stamps and are audited how often Correct Answer: every 4 months BSA IS Correct Answer: Bank secrecy Act a law that requires every business that provides financial services to report these transactions what are the two types of money orders and their colors Correct Answer: Domestic- green and International - pink Money orders can be purchased with Correct Answer: cash, travelers check, credit and debit cards RCE stands for Correct Answer: Retail Customer Experience What is the main benefit of the RCE Program Correct Answer: Test the skill of our retail work force through the eyes of our customer (mystery shopper) The post website is Correct Answer: Does the post office give cash back if so how much Correct Answer: yes, as long as they purchase something up to $50 in $10 increments POW flags are given Correct Answer: for burial purposes What class of mail does the PO have a monopoly on Correct Answer: Mailing services Perceptions is _____________ Correct Answer: reality What is the time limit that COD undeliverable packages can be held for Correct Answer: 30 days Certified Mailing may be only used with what type of mail class Correct Answer: First Class or Priority Provides preferential handling to the extent practicable in dispatch it does not provide preferential delivery usually used for honey bees live poultry Correct Answer: Special Handling caller services are done for how long Correct Answer: 6 month period PO Box customers are issued how many keys Correct Answer: 2 The postmaster can cancel Firm Holdout if Correct Answer: the mail pieces fall below 50 pieces each day for a 30 day period or the mail is not picked up within 10 consecutive days AIC Correct Answer: Account Identifier Code Used to aid postal inspection service in postal burglary and robbery investigations Correct Answer: Bait Money Orders Can forward mail for up to how long Correct Answer: 12 months How long is a change of address kept on file Correct Answer: 18 months