ServiceNow Certified System
Administration
(Question created based on the ServiceNow CSA course)
What is a Transform Map in ServiceNow? - Answer A map to determine relationships
between fields displaying an Import Set to fields in an existing table
What application is available to all users? - Answer Self-Service
How do you change the sort sequence of fields or tasks? - Answer Modify the order field
Tables and Fields can be viewed and manipulated where? - Answer Record List
Form
Tables and Columns
Where do you change the Smart Filter Condition Builder? - Answer Click arrow next to
breadcrumb in list
How do you display the slushbucket? - Answer Click List Mechanic gear above check
boxes
What do you call a saved version of a personalized form? - Answer A view
How do you apply a saved filter? - Answer Click on the table name at the top of a list
and select filter
What displays fields from one record and can be used to edit the record data? - Answer
A Form
What are the field status indicators? - Answer Light red - required but has a saved
value.
Green - Modified field content - need to save.
Red - Required and needs value.
Orange - Read-only
What does a red-dashed line indicate? - Answer Invalid data or mis-typed word
What do you click to save changes on a new form and return to the prev viewed page? -
Answer Submit
What do you click to save changes on an existing record and return to prev form? -
Answer Update
What do you click on to save changes without leaving the form? - Answer Right click
form header and click save
What do you do to save a new record to the db instead of updating the current item? -
Answer Insert or Insert and stay
, ServiceNow Certified System
Administration
(Question created based on the ServiceNow CSA course)
What is a rule that applies to a form to dynamically change form information on the form
itself? - Answer UI Policy
What enables admins to set mandatory and read-only state for field? - Answer Data
Policy (not used much)
What do you use to put buttons, links and context menu items on forms and lists? -
Answer UI Actions
What is a control that applies permissions, sends notifications and triggers other
processes when a record is displayed, inserted, updated or deleted or when a table is
queried? - Answer A Business Rule
Client script apply only when? - Answer When access through the form
Business Rules apply when? - Answer Globally
When SHOULDN'T you use client scripts? - Answer When you can use UI policies or
Access Control Rules
Client scripts can be executed in four ways. What are they?
onCellEdit/onChange/onLoad/onSubmit - Answer onCellEdit
onChange
onLoad
onSubmit
Can plug-ins be removed? - Answer No, but they can be disabled
Name three interfaces for viewing and manipulating tables? - Answer Record list view
Schema map
Tables and Columns module
What stores structure and relationship definitions? - Answer Data Dictionary
What three tables provide Data Dictionary and relationship information? - Answer
Sys_dictionary
sys_documentation
sys_db-object
How do you establish the sequence for displaying lists? - Answer Order field - Best
practice 3 digit numbers
What does CI stand for? - Answer Configuration Item
Administration
(Question created based on the ServiceNow CSA course)
What is a Transform Map in ServiceNow? - Answer A map to determine relationships
between fields displaying an Import Set to fields in an existing table
What application is available to all users? - Answer Self-Service
How do you change the sort sequence of fields or tasks? - Answer Modify the order field
Tables and Fields can be viewed and manipulated where? - Answer Record List
Form
Tables and Columns
Where do you change the Smart Filter Condition Builder? - Answer Click arrow next to
breadcrumb in list
How do you display the slushbucket? - Answer Click List Mechanic gear above check
boxes
What do you call a saved version of a personalized form? - Answer A view
How do you apply a saved filter? - Answer Click on the table name at the top of a list
and select filter
What displays fields from one record and can be used to edit the record data? - Answer
A Form
What are the field status indicators? - Answer Light red - required but has a saved
value.
Green - Modified field content - need to save.
Red - Required and needs value.
Orange - Read-only
What does a red-dashed line indicate? - Answer Invalid data or mis-typed word
What do you click to save changes on a new form and return to the prev viewed page? -
Answer Submit
What do you click to save changes on an existing record and return to prev form? -
Answer Update
What do you click on to save changes without leaving the form? - Answer Right click
form header and click save
What do you do to save a new record to the db instead of updating the current item? -
Answer Insert or Insert and stay
, ServiceNow Certified System
Administration
(Question created based on the ServiceNow CSA course)
What is a rule that applies to a form to dynamically change form information on the form
itself? - Answer UI Policy
What enables admins to set mandatory and read-only state for field? - Answer Data
Policy (not used much)
What do you use to put buttons, links and context menu items on forms and lists? -
Answer UI Actions
What is a control that applies permissions, sends notifications and triggers other
processes when a record is displayed, inserted, updated or deleted or when a table is
queried? - Answer A Business Rule
Client script apply only when? - Answer When access through the form
Business Rules apply when? - Answer Globally
When SHOULDN'T you use client scripts? - Answer When you can use UI policies or
Access Control Rules
Client scripts can be executed in four ways. What are they?
onCellEdit/onChange/onLoad/onSubmit - Answer onCellEdit
onChange
onLoad
onSubmit
Can plug-ins be removed? - Answer No, but they can be disabled
Name three interfaces for viewing and manipulating tables? - Answer Record list view
Schema map
Tables and Columns module
What stores structure and relationship definitions? - Answer Data Dictionary
What three tables provide Data Dictionary and relationship information? - Answer
Sys_dictionary
sys_documentation
sys_db-object
How do you establish the sequence for displaying lists? - Answer Order field - Best
practice 3 digit numbers
What does CI stand for? - Answer Configuration Item
