QUESTIONS WITH CORRECT ANSWERS
As the project manager for a team that includes several virtual team members, you know
that you must encourage collaboration and cohesion within the team. To assist you, your
PMO has authorized the purchase and use of top end virtual teleconferencing software to
allow your team to facilitate active participation as well as the opportunity to assess body
language and tone. This has helped immensely with cohesion, but the team still seems to
lack the ability to collaborate effectively with the virtual team members. There always seems
to be a "lag" in the information updates to the virtual team members. What additional tool
should you ask the PMO to authorize for your team?
- CORRECT ANSWER Cloud-based Project Management Software such as virtual Kanban
boards
A project is completed, but the project manager and project team members are being asked
to do the following: -Troubleshoot and resolve technical issues -Evaluate new requirements
-Make minor adjustments The project manager needs to ensure that the product developed
by the project now has operational support. What should the project manager do?
- CORRECT ANSWER Execute the project hand off.
A project manager receives complaints from a project sponsor because of a delay in
developing a prototype. The project manager responds that the delay was due to a lack of
knowledge in a specific skill that was needed by the cross-functional project team. How
could the project manager avoid this type of situation in the future?
- CORRECT ANSWER List required skills for the project, and organize the project team
based on those skills.
At the end of the most recent sprint your team has delivered what they believe to be the
required deliverables and are angry that the customer does not agree during the sprint
demo. While the customer agrees that your team was close to meeting the requirements,
they complain that the team didn't seem to understand their business model and how they
intended to use the product of the project. What could be done to correct this for future
sprints?
- CORRECT ANSWER Bring in the voice of the customer to fully understand the expected
business value
, Managing conflict is a responsibility of all stakeholders but the direction and handling of
conflict is heavily influenced by the project manager. As a project manager match the
conflict management approach with the description.
- CORRECT ANSWER Emphasizing areas of agreement rather that areas of difference. =>
Smooth/Accommodate
Pursuing your viewpoint at the expense of others. => Compromise/Reconcile
Incorporating multiple viewpoints and insight from differing perspectives. => Force/Direct
Searching for solutions that bring some degree of satisfaction to all parties. =>
Collaborate/Problem Solve
A project manager on another project within the organization would like to use a critical
resource from your project to work on their project. You feel this may be possible, but you
are concerned about the other project taking priority of the resource. Which action should
the project manager take?
- CORRECT ANSWER Negotiate an agreement with the other project manager that
governs use of the shared resource's time on each project
Successful project leaders nurture team members' skills and knowledge, and keep
members motivated throughout the project. Which action helps to promote successful
project leadership?
- CORRECT ANSWER Be assertive, and stand up for the team's needs, concerns, and
beliefs.
You are a project manager working on a project to deliver a custom ecommerce website for
your customer. Recently, due to regulatory influence, your customer's primary competitor
has delayed the release of one of their online stores. Your customer sees this as a great
opportunity to beat their competitor to market and, after reprioritizing the backlog, asks you
to complete some items within the next iteration. In talking with your team, some of the
resources needed are not planned to be assigned to the project for another six months.
How should the project manager handle this situation?
- CORRECT ANSWER Work with the functional manager that owns the resources you
need to try and make them available on the necessary timeline
You are working with a fellow project manager who is new to agile methods. This is their
first project with an agile team and they are looking for mentorship on how to deal with
minor impediments. She is not very knowledgeable in the work the team is doing, but knows
she should be capturing the impediments and tracking them, but she is wondering how she