Questions And Answers 2022
active listening Correct Answers: The message receiver restates what's been said to fully understand
and confirm the message and it provides an opportunity for the sender to clarify the message if
needed.
active problem solving Correct Answers: Active problem solving begins with problem definition.
Problem definition is the ability to discern between the cause and effect of the problem. Root-cause
analysis looks beyond the immediate symptoms to the cause of the symptoms—which then affords
opportunities for solutions.
avoiding power Correct Answers: The project manager refuses to act, get involved, or make
decisions.
charismatic leadership Correct Answers: The leader is motivating, has high- energy, and inspires the
team through strong convictions about what's possible and what the team can achieve. Positive
thinking and a can-do mentality are characteristics of a charismatic leader.
expert power Correct Answers: The project manager has deep skills and experience in a discipline
(for example, years of working in IT helps an IT project manager better manage IT projects).
ingratiating power Correct Answers: The project manager aims to gain favor with the project team
and stakeholders through flattery.
informational power Correct Answers: The individual has power and control of the data gathering and
distribution of information.
interactional leadership Correct Answers: The leader is a hybrid of transactional, transformational,
and charismatic leaders. The interactional leader wants the team to act, is excited and inspired about
the project work, yet still holds the team accountable for their results.
guilt-based power Correct Answers: The project manager can make the team and stakeholders feel
guilty to gain compliance in the project.
leadership Correct Answers: Leadership is about aligning, motivating, and inspiring the project team
members to do the right thing, build trust, think creatively, and to challenge the status quo.
laissez-faire leadership Correct Answers: The leader takes a "hands-off" approach to the project. This
means the project team makes decisions, takes initiative in the actions, and creates goals. While this
approach can provide autonomy, it can make the leader appear absent when it comes to project
decisions.
management Correct Answers: Management utilizes positional power to maintain, administrate,
control, and focus on getting things done without challenging the status quo of the project and
organization.