Chapter 1
Business Information Systems in Your Career
True-False Questions
1. Internet advertising is growing at a rate of more than 30 percent a year.
Answer: True Difficulty: Hard Reference: p. 6
2. A business model describes how a company produces, delivers, and sells a product or
service to create wealth.
Answer: True Difficulty: Easy Reference: p. 7
3. Information technology (IT) consists of all the hardware that a firm needs to use in
order to achieve its business objectives, whereas information systems consist of all the
hardware and software needed:
Answer: False Difficulty: Medium Reference: p. 10
4. Computers are only part of an information system.
Answer: True Difficulty: Easy Reference: p. 12
5. Information systems literacy describes the behavioral approach to information
systems, whereas computer literacy describes the technical approach.
Answer: False Difficulty: Easy Reference: p. 12
,6. The dimensions of information systems are people, organizations, and technology
Answer: True Difficulty: Easy Reference: p. 12
7. In order to understand how a specific business firm uses information systems, you need
to know something about the history and culture of the company.
Answer: True Difficulty: Easy Reference: p. 13
8. Developing a new product, fulfilling an order, or hiring a new employee are examples of
business processes.
Answer: True Difficulty: Easy Reference: p. 13
9. Business processes are logically related tasks for accomplishing tasks that have been
formally encoded by an organization.
Answer: False Difficulty: Medium Reference: p. 13
10. Employee attitudes about their jobs, employers, or technology can have a powerful
effect on their abilities to use information systems productively.
Answer: True Difficulty: Easy Reference: p. 14
11. A network requires at least two computers and a shared resource.
Answer: False Difficulty: Medium Reference: p. 14
,12.. An IT infrastructure provides the platform on which the firm can build its information
systems.
Answer: True Difficulty: Easy Reference: p. 15
13. (Analysis)
UPS’s use of Web-based tools that allow customers to embed UPS functions such as
tracking and cost calculations into their own Web sites was an information systems
solution used to achieve customer intimacy.
Answer: True Difficulty: Hard Reference: p. 16
Analysis in terms of categorize
14. Identifying a problem includes agreeing that a problem exists.
Answer: True Difficulty: Easy Reference: p. 16
15. Political conflict is an example of the people dimension of business problems.
Answer: False Difficulty: Hard Reference: p. 19
, 16. (Analysis) The text’s example of Mitchell Gregory, CIO of Sonic Corporations, illustrates
the need for information systems managers to have an in-depth background in the
technology used in their industry.
Answer: False Difficulty: Hard Reference: p. 23
Analysis in terms of examine
17. There is no way that firms today can perform even basic accounting functions without
extensive investment in systems.
Answer: True Difficulty: Medium Reference: p. 24
18. An understanding of enterprise –wide systems for customer relationship management
is one of the skills relevant to careers in marketing.
Answer: True Difficulty: Medium Reference: p. 26
19. Whereas marketing and financial careers have been transformed by the growth in
information systems, management has—so far—remained relatively unaffected.
Answer: False Difficulty: Medium Reference: p. 27
Business Information Systems in Your Career
True-False Questions
1. Internet advertising is growing at a rate of more than 30 percent a year.
Answer: True Difficulty: Hard Reference: p. 6
2. A business model describes how a company produces, delivers, and sells a product or
service to create wealth.
Answer: True Difficulty: Easy Reference: p. 7
3. Information technology (IT) consists of all the hardware that a firm needs to use in
order to achieve its business objectives, whereas information systems consist of all the
hardware and software needed:
Answer: False Difficulty: Medium Reference: p. 10
4. Computers are only part of an information system.
Answer: True Difficulty: Easy Reference: p. 12
5. Information systems literacy describes the behavioral approach to information
systems, whereas computer literacy describes the technical approach.
Answer: False Difficulty: Easy Reference: p. 12
,6. The dimensions of information systems are people, organizations, and technology
Answer: True Difficulty: Easy Reference: p. 12
7. In order to understand how a specific business firm uses information systems, you need
to know something about the history and culture of the company.
Answer: True Difficulty: Easy Reference: p. 13
8. Developing a new product, fulfilling an order, or hiring a new employee are examples of
business processes.
Answer: True Difficulty: Easy Reference: p. 13
9. Business processes are logically related tasks for accomplishing tasks that have been
formally encoded by an organization.
Answer: False Difficulty: Medium Reference: p. 13
10. Employee attitudes about their jobs, employers, or technology can have a powerful
effect on their abilities to use information systems productively.
Answer: True Difficulty: Easy Reference: p. 14
11. A network requires at least two computers and a shared resource.
Answer: False Difficulty: Medium Reference: p. 14
,12.. An IT infrastructure provides the platform on which the firm can build its information
systems.
Answer: True Difficulty: Easy Reference: p. 15
13. (Analysis)
UPS’s use of Web-based tools that allow customers to embed UPS functions such as
tracking and cost calculations into their own Web sites was an information systems
solution used to achieve customer intimacy.
Answer: True Difficulty: Hard Reference: p. 16
Analysis in terms of categorize
14. Identifying a problem includes agreeing that a problem exists.
Answer: True Difficulty: Easy Reference: p. 16
15. Political conflict is an example of the people dimension of business problems.
Answer: False Difficulty: Hard Reference: p. 19
, 16. (Analysis) The text’s example of Mitchell Gregory, CIO of Sonic Corporations, illustrates
the need for information systems managers to have an in-depth background in the
technology used in their industry.
Answer: False Difficulty: Hard Reference: p. 23
Analysis in terms of examine
17. There is no way that firms today can perform even basic accounting functions without
extensive investment in systems.
Answer: True Difficulty: Medium Reference: p. 24
18. An understanding of enterprise –wide systems for customer relationship management
is one of the skills relevant to careers in marketing.
Answer: True Difficulty: Medium Reference: p. 26
19. Whereas marketing and financial careers have been transformed by the growth in
information systems, management has—so far—remained relatively unaffected.
Answer: False Difficulty: Medium Reference: p. 27
