Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_f
SOPHIA Conflict Resolution Unit 2 Milestone 2
Score
You passed this Milestone
20 questions were answered correctly.
UNIT 2 — MILESTONE 2
2 questions were answered incorrectly.
1
Which of the following describes the role of code in the communication process?
To confirm that a message was received
To provide more detailed context for a message
To provide a consistent set of symbols containing information
To represent a particular concept in a message
CONCEPT
Encoding Information
2
Trisha and Bill were in a mediation when Trisha suddenly jumped up and yelled, "Stop trying to downplay
my feelings, Bill! You always brush off what I have to say and it really makes me angry!"
Which of the following statements describes what the mediator should be aware of in this situation?
Only one emotion can be felt at any given time.
1 of 12 7/29/2020, 9:59
,Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_f
The most strongly displayed emotion may be obscuring a more relevant emotion.
The loudest emotion displayed is the most important one.
All emotions are displayed at the same "volume."
CONCEPT
Anger in Conflict
3
What is the term that describes a sense of "owning" responsibility or the right to make meaningful
contributions in a group or situation?
Support
Ownership
Role
Concern
CONCEPT
Core Concerns: Role
4
Which of the following correctly places one need before another, according to Maslow's hierarchy of
needs?
Esteem, then physiological
Love/belonging, then safety
2 of 12 7/29/2020, 9:59
SOPHIA Conflict Resolution Unit 2 Milestone 2
Score
You passed this Milestone
20 questions were answered correctly.
UNIT 2 — MILESTONE 2
2 questions were answered incorrectly.
1
Which of the following describes the role of code in the communication process?
To confirm that a message was received
To provide more detailed context for a message
To provide a consistent set of symbols containing information
To represent a particular concept in a message
CONCEPT
Encoding Information
2
Trisha and Bill were in a mediation when Trisha suddenly jumped up and yelled, "Stop trying to downplay
my feelings, Bill! You always brush off what I have to say and it really makes me angry!"
Which of the following statements describes what the mediator should be aware of in this situation?
Only one emotion can be felt at any given time.
1 of 12 7/29/2020, 9:59
,Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_f
The most strongly displayed emotion may be obscuring a more relevant emotion.
The loudest emotion displayed is the most important one.
All emotions are displayed at the same "volume."
CONCEPT
Anger in Conflict
3
What is the term that describes a sense of "owning" responsibility or the right to make meaningful
contributions in a group or situation?
Support
Ownership
Role
Concern
CONCEPT
Core Concerns: Role
4
Which of the following correctly places one need before another, according to Maslow's hierarchy of
needs?
Esteem, then physiological
Love/belonging, then safety
2 of 12 7/29/2020, 9:59
