Sophia Conflict Resolution Final Milestone
You passed this Milestone
23 questions were answered correctly.
2 questions were answered incorrectly.
1
To settle a dispute that caused conflict between them at work, Harold and
Darnell agreed to their boss's request and took their situation to Kumar, a
professional mediator.
As they began, Darnell asked, "Will we need to sign some sort of contract or
agreement at the end of this mediation?"
"Yes," replied Kumar. "I hope you'll feel better about each other by the time
we're done. But even if you still aren't happy with each other, the hope is to
create an agreement that makes it possible for both of you to get your needs
met." Kumar paused and looked meaningfully at each man in turn. "That
agreement has to come from you. I won't suggest anything that you should
or shouldn't put into it."
Which type of mediation is Kumar describing?
Mediation-arbitration
Evaluative mediation
Transformative mediation
Facilitative mediation
CONCEPT
Different Styles of Mediation
2
Suzy crosses her arms during a meeting when she feels she is being
reprimanded.
This style of communication is __________ and __________.
verbal, high context
,
non-verbal, high context
verbal, low context
non-verbal, low context
CONCEPT
High and Low Context Communication
3
The Third Side is an approach to conflict resolution that takes which
of the following into account?
The input of professional conflict resolvers
Other cultural viewpoints
The perspectives of neutral parties familiar with the conflict
The perspectives and interests of those affected by a conflict
CONCEPT
What Is the Third Side?
4
A individual's "preferred conflict style" can be described as which of
the following?
The style that works best for the individual in most circumstances
The style that the individual most often uses
The only style that the individual is good at using
The style that the individual should rely on to resolve conflicts
CONCEPT
You passed this Milestone
23 questions were answered correctly.
2 questions were answered incorrectly.
1
To settle a dispute that caused conflict between them at work, Harold and
Darnell agreed to their boss's request and took their situation to Kumar, a
professional mediator.
As they began, Darnell asked, "Will we need to sign some sort of contract or
agreement at the end of this mediation?"
"Yes," replied Kumar. "I hope you'll feel better about each other by the time
we're done. But even if you still aren't happy with each other, the hope is to
create an agreement that makes it possible for both of you to get your needs
met." Kumar paused and looked meaningfully at each man in turn. "That
agreement has to come from you. I won't suggest anything that you should
or shouldn't put into it."
Which type of mediation is Kumar describing?
Mediation-arbitration
Evaluative mediation
Transformative mediation
Facilitative mediation
CONCEPT
Different Styles of Mediation
2
Suzy crosses her arms during a meeting when she feels she is being
reprimanded.
This style of communication is __________ and __________.
verbal, high context
,
non-verbal, high context
verbal, low context
non-verbal, low context
CONCEPT
High and Low Context Communication
3
The Third Side is an approach to conflict resolution that takes which
of the following into account?
The input of professional conflict resolvers
Other cultural viewpoints
The perspectives of neutral parties familiar with the conflict
The perspectives and interests of those affected by a conflict
CONCEPT
What Is the Third Side?
4
A individual's "preferred conflict style" can be described as which of
the following?
The style that works best for the individual in most circumstances
The style that the individual most often uses
The only style that the individual is good at using
The style that the individual should rely on to resolve conflicts
CONCEPT
