1
Which of the following statements is an example of fogging?
•
"I agree that this trip may not be the best use of my bonus paycheck when I
have an opportunity to increase my savings, but it's been a difficult year, and I
feel like I
deserve a break."
•
"I don't care what you think; this is my life and I will do what I think is best."
•
"I understand that you're concerned about me traveling alone. I'll ask around to
find a
travel companion or go with a group."
•
"Just because you didn't save as much as you hoped you would and now money
is
tight, doesn't mean that I'll automatically make the same mistakes as you."
CONCEPT
Assertive Communication
2
Which of the following describes a balanced agreement?
•
An agreement that makes all parties feel that their needs have been satisfied
•
An agreement that meets an equal number of needs from each party
•
An agreement that meets all the needs of one party
•
An agreement that meets the most important need of each party
CONCEPT
Creating Effective Agreements
3
Which of the following is a reason for repeating a stage of a conflict
resolution process?
•
, To encourage parties to change their positions and interests
•
To select a new method of conflict resolution
•
To delay agreement
•
To help clarify parties' interests
CONCEPT
Resolution Requires Repetition
4
"How do you see yourself fixing this problem?" is an example of
which type of question?
•
Open-ended question
•
Yes/no question
•
Short answer question
•
Leading question
CONCEPT
Asking Clarifying Questions
5
Which of the following best describes the state of impasse?
•
The conflict begins to escalate again.
•
The parties agree to continue the conflict indefinitely.
•
Some or all of both parties’ needs cannot be met jointly.
•
The conflict resolution process is immediately abandoned.
, CONCEPT
Impasses
6
Which of the following is the best definition of positional
bargaining?
•
A form of negotiation where elements are seen as things to be traded back and
forth
between the parties
•
A form of negotiation in which parties lay out all of their positions to see who is
willing to
give in first
•
A form of mediation where the goal is to get as many of your positions met as
possible
while trying to prevent the other party's positions from being met
•
A form of mediation where elements of each party's positions are broken down
into
interests in order to be further debated
CONCEPT
Moving from Positions to Interests
7
When a conflict resolver uses a private meeting to assess the
resolution process with each party, this is called .
•
positional bargaining
•
active listening
•
process checking
•
interest-based negotiation
CONCEPT
Private Meetings and Confidentiality
8
Which of the following statements is an example of fogging?
•
"I agree that this trip may not be the best use of my bonus paycheck when I
have an opportunity to increase my savings, but it's been a difficult year, and I
feel like I
deserve a break."
•
"I don't care what you think; this is my life and I will do what I think is best."
•
"I understand that you're concerned about me traveling alone. I'll ask around to
find a
travel companion or go with a group."
•
"Just because you didn't save as much as you hoped you would and now money
is
tight, doesn't mean that I'll automatically make the same mistakes as you."
CONCEPT
Assertive Communication
2
Which of the following describes a balanced agreement?
•
An agreement that makes all parties feel that their needs have been satisfied
•
An agreement that meets an equal number of needs from each party
•
An agreement that meets all the needs of one party
•
An agreement that meets the most important need of each party
CONCEPT
Creating Effective Agreements
3
Which of the following is a reason for repeating a stage of a conflict
resolution process?
•
, To encourage parties to change their positions and interests
•
To select a new method of conflict resolution
•
To delay agreement
•
To help clarify parties' interests
CONCEPT
Resolution Requires Repetition
4
"How do you see yourself fixing this problem?" is an example of
which type of question?
•
Open-ended question
•
Yes/no question
•
Short answer question
•
Leading question
CONCEPT
Asking Clarifying Questions
5
Which of the following best describes the state of impasse?
•
The conflict begins to escalate again.
•
The parties agree to continue the conflict indefinitely.
•
Some or all of both parties’ needs cannot be met jointly.
•
The conflict resolution process is immediately abandoned.
, CONCEPT
Impasses
6
Which of the following is the best definition of positional
bargaining?
•
A form of negotiation where elements are seen as things to be traded back and
forth
between the parties
•
A form of negotiation in which parties lay out all of their positions to see who is
willing to
give in first
•
A form of mediation where the goal is to get as many of your positions met as
possible
while trying to prevent the other party's positions from being met
•
A form of mediation where elements of each party's positions are broken down
into
interests in order to be further debated
CONCEPT
Moving from Positions to Interests
7
When a conflict resolver uses a private meeting to assess the
resolution process with each party, this is called .
•
positional bargaining
•
active listening
•
process checking
•
interest-based negotiation
CONCEPT
Private Meetings and Confidentiality
8
