C207- WGU- Pre-assement Part II
Which two statements describe how the dedication of leadership and a focus on
process enhance quality? - Answer It ensures a systems approach. And It makes
results easier to manage and achieve.
A soft-drink manufacturer performs a control chart analysis and the results indicate that
the soft-drink bottles are consistently under-filled by a large amount according to
specifications. The system was evaluated three months prior and was determined to be
stable and filling bottles within accepted limits. What is this consistent under-filling an
example of? - Answer Special cause variation
Which approach uses financial, customer, internal business processes, and
innovation/learning measures? - Answer Balanced scorecard
Which two items represent steps of results-based management? - Answer Define
resources and Study the long-term effects of the output
What is a description of data mining? - Answer It discovers patterns or trends in large
data sets.
Which common analytic measure is used to improve business performance? - Answer
Simple composite index
A national manufacturer is building an overseas factory to be closer to one of its largest
markets. Which analysis technique would be appropriate when evaluating location
options under risk in order to strengthen the firm's competitiveness in the new market? -
Answer Developing a decision tree
What is the most important analytic to determine the success or failure of a particular
year's flu vaccine? - Answer Incidence accounting for all new cases
The management for Hospital A conducted a survey of its patients' opinions including
gathering demographic data to determine which programs should be pursued during the
upcoming fiscal year. Upon analyzing the response on the need for a cosmetic surgery
program for the hospital, it was found that there was an r score of 0.75, and a p of 0.03
between a patient's income level and support for the creation of a cosmetic surgery
department. Which statement provides an effective strategic decision based on an
analysis of the given information? - Answer There is a strong positive relationship for a
cosmetic surgery program as a function of income, and this program should be
developed in high income areas
What does True Score Theory state about a test without systematic error? - Answer The
observed score is the true score plus random error.
The average test score of students taking an exam was 70% with a standard deviation
of 8.5%. Which tool should be used to compare a student's score to the group average?
- Answer Z-score
,C207- WGU- Pre-assement Part II
A doctoral student is surveying chief executive officers (CEOs) to understand their
relationships with their governing boards. The student determines the years of business
experience for each CEO as well as their rating, on a 10-point scale, of satisfaction with
the governing board. Which statistical approach should be used to display the data for
analysis? - Answer Scatter plot
Which two decision considerations describe fact-based decision making, according to
the quality management principles? - Answer Decisions reduce external bias and
Decisions foster trust in plans.
Which two statements describe how the dedication of leadership and a focus on
process enhance quality? - Answer It ensures a systems approach. And It makes
results easier to manage and achieve.
"An organization is concerned about whether quality control standards are being met
and develops a strategy to test quality control metrics. Which step does this represent in
the Plan-Do Check-Act cycle? - Answer Plan
Which phrase is a description of quality assurance? - Answer Focuses on training
A joint venture is established between two firms to use their core competencies to
increase their market share. How would a SIPOC (suppliers, inputs, process, outputs,
and customers) diagram benefit the joint venture? - Answer It provides a holistic view of
the entire operation.
In a statistical process control analysis, sample data are collected from an assembly line
and measured to see if they fall within a tolerated measurement range. If an observation
does fall within the range, a "yes" is recorded, and if it falls outside the range, a "no" is
recorded. Which kind of data do the "yes" and "no" represent? - Answer Attribute data
A soft-drink manufacturer performs a control chart analysis and the results indicate that
the soft-drink bottles are consistently under-filled by a large amount according to
specifications. The system was evaluated three months prior and was determined to be
stable and filling bottles within accepted limits. What is this consistent under-filling an
example of? - Answer Special cause variation
Which of Ishikawa's Seven Basic Tools of Quality is used to illustrate performance
measurements over time? - Answer Run chart
A college is reviewing statistics concerning student retention. The college would like to
determine the most important factors that cause students to leave and asks the
researcher to display this information using one of the Seven Basic Tools of Quality.
Which tool should be used in this case? - Answer Pareto chart
, C207- WGU- Pre-assement Part II
A check sheet indicates that of 100 returned items, 50 were damaged upon delivery, 30
were the wrong size, 10 were of poor quality, 5 were a mistaken order, and 5 were
returned due to the customer no longer wanting the item. What is the appropriate way to
represent these data? - Answer Construct a Pareto chart
A hotel chain is interested in improving its customer service by reducing the amount of
time it takes customers to check in. Which analysis technique should they use? -
Answer Flowchart
Which approach focuses on eliminating activities that do not add value or satisfy
customers? - Answer Lean Operations
An organization develops a new strategic plan and seeks ways to measure its
performance over a specific period of time. Which system enables the organization to
measure performance based upon established global standards? - Answer ISO
Which approach uses financial, customer, internal business processes, and
innovation/learning measures? - Answer Balanced scorecard
Which two items represent steps of results-based management? - Answer Define
resources and Study the long-term effects of the output
What is a description of data mining? - Answer It discovers patterns or trends in large
data sets.
Which common analytic measure is used to improve business performance? - Answer
Simple composite index
A national manufacturer is building an overseas factory to be closer to one of its largest
markets. Which analysis technique would be appropriate when evaluating location
options under risk in order to strengthen the firm's competitiveness in the new market? -
Answer Developing a decision tree
What is the most important analytic to determine the success or failure of a particular
year's flu vaccine? - Answer Incidence accounting for all new cases
The management for Hospital A conducted a survey of its patients' opinions including
gathering demographic data to determine which programs should be pursued during the
upcoming fiscal year. Upon analyzing the response on the need for a cosmetic surgery
program for the hospital, it was found that there was an r score of 0.75, and a p of 0.03
between a patient's income level and support for the creation of a cosmetic surgery
department. Which statement provides an effective strategic decision based on an
analysis of the given information? - Answer There is a strong positive relationship for a
cosmetic surgery program as a function of income, and this program should be
developed in high income areas
Which two statements describe how the dedication of leadership and a focus on
process enhance quality? - Answer It ensures a systems approach. And It makes
results easier to manage and achieve.
A soft-drink manufacturer performs a control chart analysis and the results indicate that
the soft-drink bottles are consistently under-filled by a large amount according to
specifications. The system was evaluated three months prior and was determined to be
stable and filling bottles within accepted limits. What is this consistent under-filling an
example of? - Answer Special cause variation
Which approach uses financial, customer, internal business processes, and
innovation/learning measures? - Answer Balanced scorecard
Which two items represent steps of results-based management? - Answer Define
resources and Study the long-term effects of the output
What is a description of data mining? - Answer It discovers patterns or trends in large
data sets.
Which common analytic measure is used to improve business performance? - Answer
Simple composite index
A national manufacturer is building an overseas factory to be closer to one of its largest
markets. Which analysis technique would be appropriate when evaluating location
options under risk in order to strengthen the firm's competitiveness in the new market? -
Answer Developing a decision tree
What is the most important analytic to determine the success or failure of a particular
year's flu vaccine? - Answer Incidence accounting for all new cases
The management for Hospital A conducted a survey of its patients' opinions including
gathering demographic data to determine which programs should be pursued during the
upcoming fiscal year. Upon analyzing the response on the need for a cosmetic surgery
program for the hospital, it was found that there was an r score of 0.75, and a p of 0.03
between a patient's income level and support for the creation of a cosmetic surgery
department. Which statement provides an effective strategic decision based on an
analysis of the given information? - Answer There is a strong positive relationship for a
cosmetic surgery program as a function of income, and this program should be
developed in high income areas
What does True Score Theory state about a test without systematic error? - Answer The
observed score is the true score plus random error.
The average test score of students taking an exam was 70% with a standard deviation
of 8.5%. Which tool should be used to compare a student's score to the group average?
- Answer Z-score
,C207- WGU- Pre-assement Part II
A doctoral student is surveying chief executive officers (CEOs) to understand their
relationships with their governing boards. The student determines the years of business
experience for each CEO as well as their rating, on a 10-point scale, of satisfaction with
the governing board. Which statistical approach should be used to display the data for
analysis? - Answer Scatter plot
Which two decision considerations describe fact-based decision making, according to
the quality management principles? - Answer Decisions reduce external bias and
Decisions foster trust in plans.
Which two statements describe how the dedication of leadership and a focus on
process enhance quality? - Answer It ensures a systems approach. And It makes
results easier to manage and achieve.
"An organization is concerned about whether quality control standards are being met
and develops a strategy to test quality control metrics. Which step does this represent in
the Plan-Do Check-Act cycle? - Answer Plan
Which phrase is a description of quality assurance? - Answer Focuses on training
A joint venture is established between two firms to use their core competencies to
increase their market share. How would a SIPOC (suppliers, inputs, process, outputs,
and customers) diagram benefit the joint venture? - Answer It provides a holistic view of
the entire operation.
In a statistical process control analysis, sample data are collected from an assembly line
and measured to see if they fall within a tolerated measurement range. If an observation
does fall within the range, a "yes" is recorded, and if it falls outside the range, a "no" is
recorded. Which kind of data do the "yes" and "no" represent? - Answer Attribute data
A soft-drink manufacturer performs a control chart analysis and the results indicate that
the soft-drink bottles are consistently under-filled by a large amount according to
specifications. The system was evaluated three months prior and was determined to be
stable and filling bottles within accepted limits. What is this consistent under-filling an
example of? - Answer Special cause variation
Which of Ishikawa's Seven Basic Tools of Quality is used to illustrate performance
measurements over time? - Answer Run chart
A college is reviewing statistics concerning student retention. The college would like to
determine the most important factors that cause students to leave and asks the
researcher to display this information using one of the Seven Basic Tools of Quality.
Which tool should be used in this case? - Answer Pareto chart
, C207- WGU- Pre-assement Part II
A check sheet indicates that of 100 returned items, 50 were damaged upon delivery, 30
were the wrong size, 10 were of poor quality, 5 were a mistaken order, and 5 were
returned due to the customer no longer wanting the item. What is the appropriate way to
represent these data? - Answer Construct a Pareto chart
A hotel chain is interested in improving its customer service by reducing the amount of
time it takes customers to check in. Which analysis technique should they use? -
Answer Flowchart
Which approach focuses on eliminating activities that do not add value or satisfy
customers? - Answer Lean Operations
An organization develops a new strategic plan and seeks ways to measure its
performance over a specific period of time. Which system enables the organization to
measure performance based upon established global standards? - Answer ISO
Which approach uses financial, customer, internal business processes, and
innovation/learning measures? - Answer Balanced scorecard
Which two items represent steps of results-based management? - Answer Define
resources and Study the long-term effects of the output
What is a description of data mining? - Answer It discovers patterns or trends in large
data sets.
Which common analytic measure is used to improve business performance? - Answer
Simple composite index
A national manufacturer is building an overseas factory to be closer to one of its largest
markets. Which analysis technique would be appropriate when evaluating location
options under risk in order to strengthen the firm's competitiveness in the new market? -
Answer Developing a decision tree
What is the most important analytic to determine the success or failure of a particular
year's flu vaccine? - Answer Incidence accounting for all new cases
The management for Hospital A conducted a survey of its patients' opinions including
gathering demographic data to determine which programs should be pursued during the
upcoming fiscal year. Upon analyzing the response on the need for a cosmetic surgery
program for the hospital, it was found that there was an r score of 0.75, and a p of 0.03
between a patient's income level and support for the creation of a cosmetic surgery
department. Which statement provides an effective strategic decision based on an
analysis of the given information? - Answer There is a strong positive relationship for a
cosmetic surgery program as a function of income, and this program should be
developed in high income areas
