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*Leadership*
▪ focuses on people
▪ influencing people to accomplish goals
▪ innovates
▪ cope with change
▪ human relationship aspects
▪ inspiring a vision
*Management*
▪ focuses on systems and structures
▪ influencing employees to meet an organization's goals and is focused primarily on
organizational goals and objectives
▪ administers
▪ cope with complexity
▪ task accomplishment
*Similar:*
▪ bring teams together
▪ direct activities
▪ seek to accomplish goals - Compare Leadership and Management- what similar and
what is different?
Mod 1, Ch 1
Vest Study Guide
*Diagnosing* - involves being able to understand the situation and the problem to be
solved or resolved. This is a cognitive competency.
*Adapting* - involves being able to understand the situation and the problem to be
solved or resolved. This is a cognitive competency.
*Communicating* - Communicating is used to advance the process in a way that
individuals can understand and accept. This is a process competency.
,• Self-awareness (EI)
• Self Regulation, aka discipline (EI)
• Self-management (EI)
• Social awareness (EI)
• Relationship management (EI)
• The ability to engage others in shared meaning
• A distinctive and compelling vocal tone
• A sense of integrity
• A combination of hardiness and ability to grasp context, called "adaptive capacity" -
Describe a leader- what skills/traits should they possess?
Mod 1, Ch 1
Vest Study Guide
*Self-awareness* - Ability to read one's own emotional state and be aware of one's own
mood and how this affects staff relationships
*Self-management* - Ability to take corrective action so as not to transfer negative affect
to staff relationships
*Social awareness* - An intuitive skill of empathy and expressiveness in being sensitive
and aware of the emotions and moods of others
*Relationship management* - Use of effective communication with others to disarm
conflict and the ability to develop the emotional maturity of team members - What are
the components of emotional intelligence? Describe each section
Mod 1, Ch 1
Vest Study Guide
*(1) The Leader*
▪ The values, skills, and style of the leader are important. His or her internalized pattern
of basic behaviors influences actions and the ability to lead.
▪ Leaders' perceptions of themselves, their roles, and their expectations have an impact
on their followers.
▪ Self-awareness is crucial to leadership effectiveness.
▪ Among the internal forces in leaders that impinge on leadership style are values,
energy level, confidence in employees, leadership inclinations, motivation for
leadership, and sense of security in uncertainty.
▪ Interpersonal, emotional, and social intelligence skills contribute to the effective
leadership of knowledge workers.
*(2) The Follower*
▪ Accept or reject the leader and determine the leader's personal power.
▪ Effective followers show characteristics of assertiveness, determination, willingness to
challenge ideas, an ability to act, and openness to new ideas.
,▪ Followers also need self-awareness to know themselves and their expectations.
▪ Followership is based on trust
*(3) The Situation*
▪ Elements such as work demands, control systems, amount of task structure, degree of
interaction, amount of time available for decision making, and external environment
shape the differences among situations
*(4) The Communication Process*
▪ Communication processes vary among groups regarding the patterns and channels
used and the degree to which the communication flow is open or closed.
▪ Communicating is basic to the process of influencing and thus to leadership. Through
communication, the leader's vision and message are received by the followers.
*(5) The Goals*
▪ Organizations have goals, and individuals working in organizations also have goals.
These goals may or may not be congruent. Goals may thus be in conflict, in which case
there is tension and a need for leadership. - What are the five aspects of leadership?
Briefly describe each part
Mod 1, Ch 1 p. 7
Vest Study Guide
▪ Organizations that focus on sustaining a healing culture rebuild organizational trust by
focusing on trust in relationships with employees.
▪ *Behaviors that build trust include sharing relevant information, reducing controls, and
meeting expectations.*
▪ Trust-destroying behaviors include being insensitive to beliefs and values, avoiding
discussion of sensitive issues, and encouraging competition via winners and losers.
▪ Trust goes both ways and needs to be nurtured.
▪ Nurses can start by examining their own behaviors and then taking deliberative actions
to strengthen trust in the environment.
*How is it built?*
▪ reliability
▪ honesty
▪ share
▪ meet expectations
▪ communication - How does trust impact leadership? How is it built?
Mod 1, Ch 1
*Authoritarian*
• make all of the decisions without the input of others in the organization.
• focus on tasks and may blame others
• to ensure goals are met, there are often threats of punishment.
, • gives orders and also uses rewards as incentives.
• this type of leader is effective when there is a crisis and inexperienced nurses.
• these leaders may be hard to work with as they may demand loyalty. adherence to
rules, and are controlling.
*Democratic*
• encourages a group to assist with discussions and shares decision making with the
team.
• they focus on the team and ensure all people in the group feel valued as they are
trying to problem solve.
• this style is best when the team has the experience to be able to contribute to the
discussion.
• the team feels valued and is committed to the goal.
• this leadership style requires a strong commitment and support from the leader to
ensure all on the team are involved.
• everyone is collaborating together
*Laissez-faire*
• more hands off and provide little direction for the team.
• these leaders do not interfere, so decision making may be non-existent.
• this leader will let things happen and not make things happen.
• this leader may wait until a crisis occurs before they become involved in decisions.
• can lead to chaos and inefficiency.
• this leader does work well for teams who have experience, are independent,
professional employees, and work together well. - What are some examples of
authoritarian, democratic, and laissez-faire leadership styles? What situations could
they be useful in?
Mod 1, Ch 1
• Concern for family
• Concern for community
• Concern for culture
• More people oriented & supportive; build relationships; promote personal growth;
different approach to challenges & tasks. - Describe Feminist Leadership Perspective
Mod 1, Ch 1
• is a quality and decision support technique that uses data to build process-
improvement models.
• The goal is to eliminate defects in safety and quality in health care delivery
• Essentially Six Sigma is a variant of the plan-do-study-act (PDSA) cycle promoted by
the Institute for Healthcare Improvement - Describe Six Sigma