Unit 2: Working in Business
What do authority protocols do? - Answer They provide a framework for employees to
follow
What are the types of authority in the workplace? - Answer - Decision making
- Authorisation
What is a protocol? - Answer Procedures or rules that must be followed
What is a line manager? - Answer The superior to whom an employee reports; usually
this is the person directly above the employee in the organisation chart
Reasons for authority protocols - Answer - Allow for delegation of tasks
- Provides a checking procedure
- Lower risk of fraud
What organisational procedures can a business use to maintain confidentiality? -
Answer - Information shown on a need to know basis
- using a blind copy (BCC) on emails
- Requiring employees to sign a non-disclosure agreement (NDA)
- Deem disclosing confidential information as gross misconduct
What manual storage can be used to maintain confidentiality - Answer Securing file
cabinets information is stored in
What electronic protection can be used to maintain confidentiality - Answer Password
protection on a network
Implications of a business breaching confidentiality - Answer - Loss of reputation
- Legal action
- Loss of productivity and efficiency
Implications of an employee breaching confidentiality - Answer - Immediate dismissal
(gross misconduct)
- Future employment issues (lack of reference)
- Legal action
Why may confidentiality need to be breached? - Answer - If employees are suspected of
fraud or embezzlement
- If an employee must be contacted in an emergency
What is embezzlement? - Answer - Theft by an employee of assets that belong to the
employer; this may include money, stock and stationary
What is an example of a organisational constraint on document content? - Answer All
staff are required to conclude an email with their signature, job title and contact details
, Unit 2: Working in Business
What ethical constraint is there on document content? - Answer Businesses may have
guidelines relating to stereotypes, whistle-blowing or privacy that affect how some
documents are worded
What is an example of codes of practice on document content? - Answer Social care
workers are required to maintain clear and accurate records
What does the Copyright, Designs and Patents Act protect? - Answer - Music
- Books
- Leaflets
- Newsletters
- Films
- Software
What does the Data Protection Act require? - Answer - Personal information is
protected
- Personal information only used when relevant
An example of how the Consumer Protection from Unfair Trading Regulations impacts
the contents of documents - Answer A newspaper advertisement stating special offer
prices when no products are available at these prices would breach this legislation
What does the Equality Act protect? - Answer This act protects individuals from
discrimination
What is plagiarism? - Answer Using someone else's work and leading others to believe
that it is your own
Who should check documents for errors or possible misinterpretation? - Answer - More
senior employees
- Specialists
- Those to whom a document refers
- A proofreader
- External communications company
What could the checking of documents prevent? - Answer Problems in the long term,
such as damage to a businesses reputation
When arrangements are made, what must arrangers ensure? - Answer They must
ensure relevant staff have received the details and that the details themselves have
been copied accurately
What are the implications of poor checking? - Answer - Financial loss
- Loss of time
- Loss of business opportunities
- Reputation damage
What do authority protocols do? - Answer They provide a framework for employees to
follow
What are the types of authority in the workplace? - Answer - Decision making
- Authorisation
What is a protocol? - Answer Procedures or rules that must be followed
What is a line manager? - Answer The superior to whom an employee reports; usually
this is the person directly above the employee in the organisation chart
Reasons for authority protocols - Answer - Allow for delegation of tasks
- Provides a checking procedure
- Lower risk of fraud
What organisational procedures can a business use to maintain confidentiality? -
Answer - Information shown on a need to know basis
- using a blind copy (BCC) on emails
- Requiring employees to sign a non-disclosure agreement (NDA)
- Deem disclosing confidential information as gross misconduct
What manual storage can be used to maintain confidentiality - Answer Securing file
cabinets information is stored in
What electronic protection can be used to maintain confidentiality - Answer Password
protection on a network
Implications of a business breaching confidentiality - Answer - Loss of reputation
- Legal action
- Loss of productivity and efficiency
Implications of an employee breaching confidentiality - Answer - Immediate dismissal
(gross misconduct)
- Future employment issues (lack of reference)
- Legal action
Why may confidentiality need to be breached? - Answer - If employees are suspected of
fraud or embezzlement
- If an employee must be contacted in an emergency
What is embezzlement? - Answer - Theft by an employee of assets that belong to the
employer; this may include money, stock and stationary
What is an example of a organisational constraint on document content? - Answer All
staff are required to conclude an email with their signature, job title and contact details
, Unit 2: Working in Business
What ethical constraint is there on document content? - Answer Businesses may have
guidelines relating to stereotypes, whistle-blowing or privacy that affect how some
documents are worded
What is an example of codes of practice on document content? - Answer Social care
workers are required to maintain clear and accurate records
What does the Copyright, Designs and Patents Act protect? - Answer - Music
- Books
- Leaflets
- Newsletters
- Films
- Software
What does the Data Protection Act require? - Answer - Personal information is
protected
- Personal information only used when relevant
An example of how the Consumer Protection from Unfair Trading Regulations impacts
the contents of documents - Answer A newspaper advertisement stating special offer
prices when no products are available at these prices would breach this legislation
What does the Equality Act protect? - Answer This act protects individuals from
discrimination
What is plagiarism? - Answer Using someone else's work and leading others to believe
that it is your own
Who should check documents for errors or possible misinterpretation? - Answer - More
senior employees
- Specialists
- Those to whom a document refers
- A proofreader
- External communications company
What could the checking of documents prevent? - Answer Problems in the long term,
such as damage to a businesses reputation
When arrangements are made, what must arrangers ensure? - Answer They must
ensure relevant staff have received the details and that the details themselves have
been copied accurately
What are the implications of poor checking? - Answer - Financial loss
- Loss of time
- Loss of business opportunities
- Reputation damage
