Define the following with suitable example Enterprise Collaboration System Customer Relationship

Define the following with suitable example:


i. Enterprise Collaboration System

ii. Customer Relationship Management

iii. Enterprise Resource Planning (ERP)

iv. Supply Chain Management (SCM)

v. Transaction Processing System

Answer:


(i): Enterprise Collaboration System.

ECS stands for Enterprise Collaboration system the main and basic purpose of this system is to
share a different thing of media between a group of people or individuals on the internet. This
system has many communication tools for example: E-mail, project management tools, and
document sharing.




(II) Customer Relationship Management



CRM stands for customer relationship management basically is application to maintain the
company’s interaction with different customers e.g current customer and future customer with
the help of technical support and also manage the sales and marketing. Basically it is a strategy
to create the superior values for the customers.

For example: Automate customer support.




(III) Enterprise Resource Planning (ERP)